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FAQ

General Questions

What‘s the "Athlete Mode" option when I created my profile. Should I use it?

Why do I need to enable location/GPS for Android phones?

Renpho scale Accuracy: If I get an incorrect weighting, how do I calibrate it?

My Renpho app can't sync with the scale. What should I do?

Can I use the scale without a phone?

You connected your phone with the scale but the bio-impedance technology is not detected

Why doesn't the scale work after changing the battery?

How do I fix the “LO” issue?

How do I fix the “ERR” issue?

I have registered an account on Renpho website, why can't I log into the App?

How do I delete incorrect data?

How many days does it take for the scale to be delivered?

How do I request for refund or exchange?

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