At Renpho, we stand behind our brand. Each product is carefully crafted with the highest quality standard, to ensure years of reliable use. We back each of our products with a 1-12 month warranty and a 30 day satisfaction money-back guarantee
If the product you received was broken, faulty, or if the incorrect item was shipped to you, you may receive a full refund.
If you're not absolutely satisfied with your purchase, we're here to assist!
Any products bought from this website may be returned within 30 days. You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of shipping your return will be deducted from your refund.
- You may contact Renpho first for customer services at firstname.lastname@example.org to returning your product.
- To return an item you ordered from Renpho.com, please fill out the warranty registration form on the website to ensure faster processing.
- A pre-printed return label will be sent to you after your contact with the customer's services team for your convenience. No CODs will be accepted. Renpho cannot be accountable for lost returns
- To avoid any extra charges, please include all original packing materials, manuals, and accessories with the product. All products must be returned in its original packaging and in a saleable condition. Wearable items should be unworn.
Handing TimeTypical turnaround time for returns or replacements can take about 1 to 2 weeks, however, it can be a bit longer during high volume periods. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
Returning Store Purchases
If you bought a Renpho product from a retail store, please return it to the store you originally purchased it from.
If you are unable to exchange a product in the original place of purchase and if the product is still under warranty, contact a customer relations representative by emai email@example.com for assistance. Please make sure to have the model number of the product available.