Welcome to Renpho’s self-service page for processing warranty requests and making inquiries. All products purchased from Renpho come with a hassle-free 1-Year warranty.

Tips* Order ID: You can find this in the order history section of the account the purchase was made from.

Through health equipment, a smartphone, and cloud intelligence, RENPHO can provide you with unique health services. You can use the relevant features without having to register anywhere. But if you create a RENPHO account and share your information with us, we can provide you with better service. We would have greater insight on the overall health of you and your family, making more targeted recommendations, guidelines, and health reminders. The owner of this application, JOICOM CORPORATION (hereinafter referred to as "RENPHO"), is committed to protecting your online privacy. Please read the following statement to find out how your personal information will be treated when you are logged in, registered, and as a user on this App. This privacy statement may change from time to time. Please check it regularly.

In order to render our services, we may collect any information you directly provide to us.

This includes, but not limited to:

(1) The information provided when you create or use your account or profile, such as your name, gender, telephone, date of birth, email address, personal description, and photograph.

(2) The information about your orders from us, such as your name, consignee, shipping and billing addresses, phone numbers, and payment information.

(3) If you communicate with us, we may collect information, such as your name, email address, telephone number, the content of posted reviews, complaints, and/or advice.

(4) Any information you share with us, including any messages sent to us.

We collect information in order to provide a better service to all users. The information collected is used to provide, maintain, protect and improve our services, and we use this information to provide you with customized content, such as the recommendation of health information best suited for you. Personal information will be used for the following purposes:

(1) To complete your requirements for a particular service or product.

(2) To provide you with specific services, products or information of RENPHO or third parties (such as RENPHO's partners) through various means (including but not limited to e-mail and SMS).

(3) For the use of user data (such as the number of users, composition, interests, performance, etc.), so that we provide users with better services and products, or to a third party for a legitimate purpose to disclose such statistics. This class of statistics is the user group as a whole, rather than personal information.

The information we collect is divided into three categories:

(1) The information you provided to us when you register a RENPHO account (the member information you submit, such as member nickname, birthday, height, weight, etc. belong to such data). The main purpose of collecting such data is to enable the system to find health information that is more relevant to you and your family’s specific situation and to analyze your health tendencies for you and your family, giving you more fulfilling user experience. We will always ensure that the required information is kept as minimal as possible.

(2) We also get information when you use the service. We collect information about the services you use and how you use them, including devices, time, location, IP addresses, unique anonymous identifiers, and so on. The purpose of collecting such information is to allow us to better understand the trends of the entire user group such as regional distribution, the time of use, etc. It allows us to have better insight to optimize the system and provide users with a better overall experience.

(3) For subject to the GDPR (European Union’s General Data Protection Regulation), we ask for your explicit consent to process the health data or another special category of personal data. We obtain this consent separately when you take actions leading to our obtaining the data such as when you pair your device to your account and sync with other fitness apps. You can use your account settings and other tools to withdraw your consent at any time, for example, stopping the use of a feature, removing the access to a third-party service, or deleting your data and your account.

We do not sell any personal information to third parties. We may process personal information in accordance with this Privacy Policy. We may disclose this information to our customer service team, legal team, finance team, and our sales and marketing teams. Besides that, we may also share your personal information within our business as described below to perform our services.

Affiliates: Your information may be shared among RENPHO affiliates for the purposes described in this Privacy Policy. The term “affiliates” refers to companies related to JOICOM CORPORATION by common ownership or control.

Third-Party Service Providers: Certain services of this application are provided or co-provided by a partner (such as a company providing a technical service, a shipping company, a mailing company, etc.). In order to provide you with such services, it is necessary for this application to share your personal information with the partner. If you do not want your information to be shared, you may not use the specific service to refuse to disclose your personal information. Third-party apps may include Fitbit, Apple Health, and others. All or part of the personal information collected may be shared with the third party. If you do not want your information to be shared, you can reject it by not syncing the data to third-party apps. In certain situations, the third party may sell items or provide services to you through our services (either alone or jointly with us). Examples include fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions but may not use it for other purposes. We will disclose your personal information to that third party only to the extent that it is related to such transactions or services, and to the extent that you have explicitly accepted incremental terms with the third party whereby you acknowledge and authorize us to share your personal information.

Promotion: Sometimes we send offers to selected groups of RENPHO customers on behalf of other businesses. When we do this, we do not give that business your name or address.

In accordance with the law: We may release account and other personal information when we believe release is appropriate to comply with the laws and regulations and the mandatory requirements of the government or we must provide your personal information to the relevant judicial or government departments in order to prevent the legitimate rights and interests of others or social and public interests to be seriously endangered and in order to prevent your legitimate rights and interests to be subject to significant harm.

Terms of Service violations: We may release account and other personal information if we have found that your conduct violates the Terms of Service of this service or any use guidelines regarding a particular service or product or constitutes a material hazard to the legitimate rights and interests of RENPHO.

Protection of RENPHO and Others: We may release account and other personal information if we deem it necessary to enforce or apply our Terms of Use and other agreements; or when it’s necessary to protect the rights, property, or safety of RENPHO, our users, or others. However, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Policy.

With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

None of your personal information that does not fit the above categories will be provided to an unrelated third party without your consent.

Our Privacy Policy does not apply to products and services offered by third parties. Our products and services may include third-party products, services, and links to third-party websites. When you use such products or services, they may collect your information. For this reason, we strongly suggest that you read the third party’s Privacy Policy, just as you have taken the time to read ours. We are not responsible for, and cannot control, how third parties use personal information which they collect from you. Our Privacy Policy does not apply to other sites linked from our services.

You have the right to request details about the information we process about you and to request us to correct or delete your information; the right to object to, or request the restriction of, processing; and the right to request access to, to request the erasure of, or to know the portability of your information. In some cases, you may edit, modify, or remove some personal information you have provided to us directly through our mobile applications. When you change your information, however, we may maintain a copy of the original information in our records for some time.

Under the laws of some regions and countries, we have the power to refuse your requests that are unreasonable or for which access is not required by local law.

If you request us to delete your personal information, you acknowledge that you may not be able to access or use our services and that some information may continue to reside in our records for some time in compliance with applicable law, but we will not process that information for commercial purposes. Further, the deletion of your account will cause you to be unable to log on and use any of the services on the App in the future. You understand that, despite your request for deletion, we reserve the right to keep your personal information, or a relevant part of it, according to applicable laws.

If you would like to make a request to access your information, or for more detail about processing, please contact us by email at:

Your account information and files are protected by a password, and only you are personally entitled to that information. We recommend that you do not disclose your password to anyone else. We will not take the initiative to call or take the initiative to e-mail to you to ask your password. Any suspicious data transmission over the Internet or wireless network cannot be absolutely guaranteed against. So, while we are doing our best to protect your personal information, we cannot confirm or guarantee the security of the information you transmit to us or the information of our online products or services. You are responsible for the above actions. Once we receive the information you have transmitted, we will do our best to ensure that it is safe in our system.

We are not responsible for any of the following circumstances:

(1) Any disclosure of personal information made under the laws and regulations or the mandatory provisions of the government.

(2) The disclosure of any personal information resulting from the fact that you have communicated the user's password to another person or shared the account with others.

(3) Any personal information disclosure, loss, misappropriation or tampering caused by any force, such as a hacker attack, a computer virus intrusion or attack, temporary closures caused by government control, etc., which affect the normal operation of the network.

(4) Any legal disputes and consequences arising from the disclosure of personal information caused by companies we do not own or control, as well as the persons we do not employ or do not manage.

Amendments and Interpretations of this Privacy Statement: This privacy statement may be modified from time to time. The right to modify this privacy statement and the final interpretation of the right is owned by JOICOM CORPORATION.

If you have any concern about privacy at, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our privacy policy and the terms of use will change also. We may email periodic reminders of our policy and terms, but you should check our website frequently to see recent changes. Unless stated otherwise, our current privacy policy applies to all information that we have about you and your account. We stand behind the promises we make and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers. 

Welcome to (the “Website”). These Terms of Use constitute a legal agreement (the “Agreement” or “Terms of Use”) between you and Joicom Corporation (“Renoho,” “we” or “us”) that governs your use of the Website and purchase and use of any Renoho products (“Products”) through the Website. By using the Website, you accept these Terms of Use in full. If you disagree with these Terms of Use or any part of these Terms of Use, you must not use the Website.

These Terms of Use contain an arbitration provision that requires the use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions, and also limits the remedies available to you in the event of a dispute. See Section 18 for full details.

Privacy Policy & Cookies
By using the Website, you represent and warrant that you have read and understood and agree to be bound by Renpho’s Privacy Policy (the “Privacy Policy”), which is incorporated into this Agreement by reference. The Privacy Policy is available at

As explained more fully in the Privacy Policy, the Website uses Cookies to collect certain information from you. By using the Website and agreeing to these Terms of Use, you consent to Renpho's use of Cookies in accordance with the terms of our Privacy Policy.

By accessing and/or using the Website, you represent and warrant that you are at least eighteen (18) years of age, and are otherwise legally qualified to enter into and form contracts under applicable law. If you are using the Website on behalf of a business entity, you further represent and warrant that you are authorized to act and enter into contracts on behalf of that business entity.

Purchases & Payments
If you purchase a Product through the Website, you will be required to provide your billing and shipping information as well as information regarding your credit or debit card (each, a “Payment Card”) so that we may charge you for the costs and fees associated with your purchase. You represent and warrant that you are the authorized account holder on all Payment Cards you submit through the Website and acknowledge and agree that Renpho has the right to charge your Payment Card for the cost of the Products, and all taxes, shipping, and handling fees communicated to you at the time of your purchase.

If you are not fully satisfied with the Products purchased by you on the Website, you may return the Product, in its original packaging, to Renpho for a refund within thirty (30) days of the date of your purchase. You can request and arrange for such a refund by contacting us via the Website by filling out the form. After the 30-day refund window has expired, your only recourse regarding the Products is through our warranty.

At Renpho’s sole discretion, you may be permitted to purchase certain Products through (“Amazon”), or by using the payment processing services of (“PayPal”). You understand and agree that Amazon and Paypal are Third Parties, as that term is defined below, and that if you choose to complete any portion of your purchase through these Third Parties, your purchase may be governed by the terms of service, privacy policies, refund policies, and other policies and agreements of such Third Parties. It is up to you to familiarize yourself with the policies and agreements of these Third Parties.

License to Use Website
Subject to your compliance with this Agreement, Renpho grants you a non-exclusive, non-sublicensable, revocable as stated in this Agreement, non-transferable license to access the Website for your personal use.

This license does not include, and you must not:

Republish material from the Website (including republication on another website), sell, rent or sub-license material from the website
Show any material from the website in public
Reproduce, duplicate, copy or otherwise exploit material on the Website for a commercial purpose
Edit or otherwise modify any material on the website
Redistribute material from the Website except for content specifically and expressly made available for redistribution
Unless otherwise stated, Renpho and/or its licensors own the intellectual property rights in the website and material on the Website, and all rights not expressly granted in this Agreement are reserved by Renpho.

Assumption of Risk
You knowingly and freely assume all risk when using the Website. You, on behalf of yourself, your personal representatives, and your heirs, voluntarily agree to release, waive, discharge, hold harmless, defend, and indemnify Renpho and its owners, officers, directors, employees, agents, affiliates, consultants, representatives, sublicensees, successors, assigns, parents, subsidiaries, and related entities, including JOICOM CORPORATION, (collectively, the "Company Parties") from any and all claims, actions, or losses for bodily injury, property damage, wrongful death, emotional distress, loss of privacy, or other damages or harm, whether to you or to third parties, that may result from your use of the Website.

User account, Accuracy & Security
User Account

To access and use certain parts of the Website, you may be asked to create a user account ("Account"), and to provide information that personally identifies you. You represent and warrant that all user information you provide in connection with your Account and your use of the Website is current, complete, and accurate, and you agree that you will update that information as necessary to maintain its completeness and accuracy by updating your personal profile. You agree that you will not submit any fake content (including without limitation any username, likeness, or profile) to willfully and credibly impersonate another person, whether actual or fictitious. If Renpho believes in its sole discretion that the information you provide is not current, complete, or accurate, Renpho has the right to refuse you access to the Website. For additional information, see Renpho’s Privacy Policy.

Account Security

You may be asked to provide a username, password, and possibly other information to secure your Account. You are entirely responsible for maintaining the confidentiality of your password. You may not use the username or password of any other person, nor may you share your username and password, nor may you circumvent any authentication mechanism requiring the entry of usernames, passwords, or any other information to gain unauthorized access to the Website. You agree to notify Renpho immediately of any unauthorized use of your Account. Renpho shall not be liable for any loss that you incur because of someone else using your Account, either with or without your knowledge. You may be held liable for any losses incurred by Renpho, its affiliates, officers, directors, employees, consultants, agents, and representatives due to someone else's use of your Account.

Prohibited Conduct
Renpho imposes certain restrictions on your use of the Website. Any violation of this Section 8 may subject you to civil and/or criminal liability.

You must not use the Website in any way that causes, or may cause, damage to the Website or impairment of the availability or accessibility of the website, or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use the Website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction, and data harvesting) on or in relation to the Website without Renpho’s express written consent.

You must not engage in any of the following conduct on the Website, which is expressly prohibited: (a) providing false, misleading, or inaccurate information to Renpho or any other person in connection with the Website; (b) impersonating, or otherwise misrepresenting affiliation, connection, or association with, any person or entity; (c) accessing content or data not intended for you, or logging into a server or account that you are not authorized to access; (d) attempting to probe, scan, or test the vulnerability of the Website, or any associated system or network, or breaching security or authentication measures without proper authorization; (e) interfering or attempt to interfere with the use of the Website by any other user, host, or network, including (without limitation) by submitting malware or exploiting software vulnerabilities; (f) forging, modifying, or falsifying any network packet or protocol header or metadata in any connection with, or transmission to, the Website (for example, SMTP email headers, HTTP headers, or Internet Protocol packet headers); (g) creating additional Accounts to promote your (or another's) business, or causing others to do so; or () paying anyone for interactions on the Website.

You must not use the Website to transmit or send unsolicited commercial communications.

You must not use the Website for any purposes related to marketing without Renpho’s express written consent.

User Content
In these Terms of Use, "your user content" means material (including without limitation text, images, audio material, video material, and audio-visual material) that you submit to the Website, for whatever purpose.

You grant to Renpho a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to Renpho the right to sub-license these rights, and the right to bring an action for infringement of these rights, provided, however, that Renpho shall not bring an action for infringement of any Product reviews posted by you without your express further permission.

Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or Renpho or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaints.

Renpho reserves the right to edit or remove any material submitted to the Website, or stored on Renpho's servers, or hosted or published upon the Website.

Notwithstanding Renpho's rights under these Terms of Use in relation to user content, Renpho does not undertake to monitor the submission of such content to, or the publication of such content on, the Website.

No Warranties; Limitation of Liability
User Account

Renpho, on behalf of itself and its licensors and suppliers, expressly disclaims any and all warranties, express or implied, regarding the Website, arising by operation of law or otherwise, including without limitation any and all implied warranties of merchantability, fitness for a particular purpose, non-infringement, no encumbrance, or title, in addition to any warranties arising from a course of dealing, usage, or trade practice. Neither Renpho nor its licensors or suppliers warrants that the Website will meet your requirements, or that the operation of the Website will be uninterrupted or error-free. Renpho disclaims all implied liability for damages arising out of the furnishing of the Website pursuant to this Agreement, including without limitation, mistakes, omissions, interruptions, delays, tortious conduct, errors, representations, or other defects arising out of the failure to furnish the Website, whether caused by acts of commission or omission, or any other damage occurring. Renpho shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including without limitation damages for lost profits or lost revenues), whether caused by the acts or omissions of Renpho, Company Parties, or Renpho users, or their agents or representatives.

Your Responsibility for Loss or Damage; Backup of Data.

You agree that your use of the Website is at your sole risk. You will not hold Renpho or its licensors and suppliers, as applicable, responsible for any loss or damage that results from your access to and/or use of the Website, including without limitation any loss or damage to any of your computers, mobile devices, including without limitations tablets and/or smartphones, or data. The Website may contain bugs, errors, problems, or other limitations.

Limitation of Liability

In no event shall Renpho or its licensors or suppliers be liable to you for any claims arising from your use with the Website, including without limitation for special, incidental, or consequential damages, lost profits, lost data or confidential or other information, loss of privacy, costs of procurement of substitute goods or Websites, failure to meet any duty including without limitation of good faith or of reasonable care, negligence, or otherwise, regardless of the foreseeability of those damages or of any advice or notice given to Renpho or its licensors and suppliers arising out of or in connection with your use of the Website. This limitation shall apply regardless of whether the damages arise out of breach of contract, tort, or any other legal theory or form of action. You agree that this limitation of liability represents a reasonable allocation of risk and is a fundamental element of the basis of the bargain between Renpho and you. The Website would not be provided without such limitations.

Application of Disclaimers

The above disclaimers, waivers, and limitations do not in any way limit any other disclaimer of warranties or any other limitation of liability in any other agreement between you and Renpho or between you and any of Renpho’s licensors and suppliers. Some jurisdictions may not allow the exclusion of certain implied warranties or the limitation of certain damages, so some of the above disclaimers, waivers, and limitations of liability may not apply to you. Renpho’s licensors and suppliers are intended third-party beneficiaries of these disclaimers, waivers, and limitations. No advice or information, whether oral or written, obtained by you through the Website or otherwise shall alter any of the disclaimers or limitations stated in this section.

No Advice

Nothing on the Website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.

Consent to Receive Electronic Communications from Renpho
By creating an Account and providing your email address to Renpho, you expressly consent to receive electronic and other communications from Renpho, over the short term and periodically, including email communications. These communications will be about your purchases, your customer service inquiries, new product offers, promotions and other matters. You may opt out of receiving promotional electronic communications at any time by following the unsubscribe instructions contained in each communication, or by contacting Renpho at one of our customer service numbers as listed here: Your unsubscribe request will apply to promotional communications only and will not limit Renpho’s ability to contact you regarding your purchases, Account, or to provide you with updates to this Agreement or the Privacy Policy. You agree that these electronic communications satisfy any legal requirements that communications or notices to you be in writing.

Intellectual Property
You represent and warrant that, when using the Website, you will obey all applicable laws and respect the intellectual property rights of others. Your use of the Website is at all times governed by and subject to copyright and other intellectual property laws. You agree not to upload, post, transmit, display, perform, or distribute any content, information, or other materials in violation of any third party's copyrights, trademarks, or other intellectual property or proprietary rights.


Renpho and the Renpho logo (collectively, the "Renpho Marks") are trademarks or registered trademarks of JOICOM CORPORATION, and used by Renpho with permission. Other trademarks, Website marks, graphics, logos, and domain names appearing anywhere on, through, or in connection with the Website may be the trademarks of third parties. Neither your use of the Website nor this Agreement grant you any right, title, or interest in, or any license to reproduce or otherwise use, the Renpho Marks or any third-party trademarks, Website marks, graphics, logos, or domain names. You agree that any goodwill in the Renpho Marks generated as a result of your use of the Website will inure to the benefit of Renpho Innovations Limited, and you agree to assign, and do assign, all such goodwill to Renpho Innovations Limited. You shall not at any time, nor shall you assist others to, challenge Renpho Innovations Limited’s right, title, or interest in, or the validity of, the Renpho Marks.


All content and other materials available through the Website, including without limitation the Renpho logo, design, text, graphics, and other files, and their selection, arrangement, and organization, are either owned by Renpho Innovations Limited or are the property of Renpho’s licensors and suppliers. Except as explicitly provided, neither your use of the Website nor this Agreement grant you any right, title, or interest in any such materials.

By using the Website, you agree that the exclusions and limitations of liability set out in the Website disclaimer are reasonable.

If you do not think they are reasonable, you must not use the Website.

Other Parties
The Website may be linked with the websites of third parties ("Third Party Websites"), some of whom may have established relationships with Renpho and some of whom may not. Renpho does not have control over the content and performance of Third Party Websites. Renpho has not reviewed, and cannot review or control, all of the material, including computer software or other goods or Websites, made available on Third Party Websites. Accordingly, Renpho does not represent, warrant, or endorse any Third Party Websites, or the accuracy, currency, content, fitness, lawfulness, or quality of the information, material, goods, or Websites available through Third Party Websites. Renpho disclaims, and you agree to assume, all responsibility and liability for any damages or other harm, whether to you or to third parties, resulting from your use of Third Party Websites.

You accept that, as a limited liability entity, Renpho has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against Renpho’s officers or employees, or against any Company Parties, in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in the Website disclaimer will protect Renpho’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Renpho and the Company Parties.

Unenforceable Provisions
If any provision of the Website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of the Website disclaimer.

Without limiting any indemnification provision of this Agreement, you (the "Indemnitor") agree to defend, indemnify, and hold harmless Renpho and the Company Parties (collectively, the "Indemnitees") from and against any and all claims, actions, demands, causes of action, and other proceedings (individually, "Claim", and collectively, "Claims"), including but not limited to legal costs and fees, and providing sole and exclusive control of the defense of any action to Renpho, including the choice of legal counsel and all related settlement negotiations, arising out of or relating to: (i) the relationship between you and Renpho, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory; (ii) your breach of this Agreement, including without limitation any representation or warranty contained in this Agreement; (iii) your access to or use of the Website or Products; (iv) your provision to Renpho or any of the Indemnitees of information or other data; (v) your violation or alleged violation of any foreign or domestic, international, federal, state, or local law or regulation; (vi) your violations of Section 8 regarding prohibited uses of the Website and other prohibited conduct; or (vii) your violation or alleged violation of any third party's copyrights, trademarks, or other intellectual property or proprietary rights.

The Indemnitees each have the individual right, but not the obligation, to participate through counsel of their choice in any defense by you of any Claim as to which you are required to defend, indemnify, or hold harmless any, each, and/or all Indemnitees. You may not settle any Claim without the prior written consent of the concerned Company Parties.


Without limiting any other provision of this Agreement, Renpho reserves the right to, in Renpho’s sole discretion and without notice or liability, deny use of the Website to any person for any reason or for no reason at all, including without limitation for any breach or suspected breach of any representation, warranty, or covenant contained in this Agreement, or of any applicable law or regulation. This Agreement shall automatically terminate if you breach any of this Agreement's representations, warranties, or covenants. Such termination shall be automatic and shall not require any action by Renpho.

Effect of Termination

Any termination of this Agreement automatically terminates all rights and licenses granted to you under this Agreement, including all rights to use the Website. Upon termination, Renpho may, but has no obligation to, in Renpho’s sole discretion, rescind any Websites and/or delete from Renpho’s systems all your Personal Information and any other files or information that you made available to Renpho or that otherwise relate to your use of the Website. Upon termination, you shall cease any use of the Website.

After termination, Renpho reserves the right to exercise whatever means it deems necessary to prevent your unauthorized use of the Website, including without limitation technological barriers such as IP blocking and direct contact with your Internet Website Provider.


Upon termination, all rights and obligations created by this Agreement will terminate, except that the following Sections will survive any termination of this Agreement: Sections 1-4 and 6–27.

Dispute Resolution
Binding Arbitration

If you, on the one hand, and Renpho and Company Parties (collectively, “Arbitration Parties”), on the other hand, cannot resolve a dispute or other Claim through negotiations, any party may elect to have the dispute or Claim finally and exclusively resolved by binding arbitration. Any election to arbitrate by one party shall be final and binding on the other(s).

You acknowledge that without this provision, you would have the right to sue in court with a jury trial or to participate in a class action.

The language in this Agreement shall be interpreted in accordance with its fair meaning and not strictly for or against either party.

Restrictions Against Joinder of Claims

You and the Arbitration Parties agree that any arbitration shall be limited to each Claim individually. Parties to arbitration under this agreement may only bring claims against the other in your or an Arbitration Party’s individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

If this specific provision is found to be unenforceable in a Court of Competent Jurisdiction, the Claim will still be finally and exclusively resolved by binding arbitration upon the election of either party, and any election to arbitrate by one party shall be final and binding on the other(s). In addition: (1) no arbitration shall be joined with any other arbitration, and (2) there is no right for any Claim to be arbitrated on a class-action basis or to employ class action procedures, and (3) there is no right of authority for any dispute to be brought in a purported representative capacity on behalf either of the general public or any other individuals.

Remedies in Aid of Arbitration; Equitable Relief

This agreement to arbitrate will not preclude you or the Arbitration Parties from seeking provisional remedies in aid of arbitration, including without limitation orders to stay a court action, compel arbitration, or confirm an arbitral award, from a Court of Competent Jurisdiction. Furthermore, this agreement to arbitrate will not preclude you or the Arbitration Parties from applying to a Court of Competent Jurisdiction for a temporary restraining order, preliminary injunction, or other interim or conservatory relief, as necessary.

For U.S. Disputes, "Court of Competent Jurisdiction" means any federal or state court: (1) that has jurisdiction over the subject matter; and (2) that is located in Orange County, California. For International Disputes, “Court of Competent Jurisdiction” means the courts of Hong Kong.

Venue for any Judicial Proceeding

For U.S. Disputes, this Agreement, including without limitation this Agreement's interpretation, shall be treated as though this Agreement were executed and performed in California and shall be governed by and construed in accordance with the laws of California without regard to its conflict of law principles. The proper venue for any judicial action arising out of, relating to, or in connection with this Agreement will be the state and federal courts located in or nearest to Orange County, California. The parties stipulate to and agree to waive any objection to, the personal jurisdiction and venue of such courts, and further expressly submit to extraterritorial Service of process.

For International Disputes, this Agreement, including without limitation this Agreement's interpretation, shall be treated as though this Agreement were executed and performed in Hong Kong and shall be governed by and construed in accordance with the laws of Hong Kong without regard to its conflict of law principles. The proper venue for any judicial action arising out of, relating to, or in connection with this Agreement will be the state and federal courts located in or nearest to Hong Kong. The parties stipulate to and agree to waive any objection to, the personal jurisdiction and venue of such courts, and further expressly submit to extraterritorial Service of process.

The language in this Agreement shall be interpreted in accordance with its fair meaning and not strictly for or against either party.

All notices required or permitted to be given under this Agreement must be in writing. Renpho shall give any notice by email sent to the most recent email address, if any, provided by the intended recipient to Renpho. You agree that any notice received from Renpho electronically satisfies any legal requirement that such notice be in writing. You bear the sole responsibility of ensuring that your email address on file with Renpho is accurate and current, and notice to you shall be deemed effective upon the sending by Renpho of an email to that address. You shall give any notice to Renpho by submitting said notice to us at

Renpho may transfer, sub-contract or otherwise deal with Renpho's rights and/or obligations under these Terms of Use without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these Terms of Use.

If a provision of these Terms of Use is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

No Waiver
A waiver by either party of any term or condition of this Agreement, or any breach, in any one instance, will not waive that term or condition or any later breach.

Independent Contractors
You and Renpho are independent contractors, and no agency, partnership, joint venture, or employee-employer relationship is intended or created by this Agreement.

No Third-Party Beneficiaries
There are no third-party beneficiaries to this Agreement, with the following exceptions: the Company Parties, Indemnitees, and Renpho’s licensors and suppliers (to the extent expressly stated in this Agreement.

Entire Agreement
These Terms of Use, together with Renpho's Privacy Policy, constitute the entire agreement between you and Renpho in relation to your use of the Website, and supersede all previous agreements in respect of your use of the Website.

Changes to Our Terms of Use
If we decide to change our Terms of Use, we will update the Terms of Use modification date below. If the change is material, we will provide you with notice pursuant to Section 19.

Contact U
If you have any questions about our Terms of Use, please contact us at