FAQ for Renpho AI-Powered Exercise Bike

How to adjust the resistance?
When you connect the exercise bike with AI Gym App and experience the course, the resistance will be intelligently adjusted according to the course, and manual adjustment is illegible. When you exit the App course, you can easily adjust the resistance through the multi-function knob.

How to maintain?
Please store the bike in a shaded and rain-proof place to prevent surface damage. Regularly check and tighten the screws and parts of the bike that need to be fastened. Regularly check whether the seat cushion is loose and tighten the fixing nuts in time. Regularly check whether the crank and pedals are loose and tighten them in time. Regularly clean the vehicle.

What should I do if the car is not stable and shake after installation?
Please try to rotate the feet under the foot tube to make the four feet close to the ground and keep them level.

Why are the heart rate data not displayed?
Heart rate data need to be connected to a heart rate device. This function is not currently available.

Can the App screen automatically adapt to the screen size of the PAD?
Currently, the Android version of the PAD can be displayed in full screen, but the screen may be stretched due to different screen ratios.
The Apple version of the iPad will only display the screen size of the iPhone on the screen, and we will continue to optimize it.

Can't the exercise bike turn on normally?
Please confirm that the socket is powered, then plug in the adapter, and make sure that the power switch on the bottom is in the "-" status. If it is the first time to use, please confirm that the instrument tube connection line is installed, and try to reinstall it.

After-sales service hotline:
After receiving the product, if you have any questions and need to consult, please call our service hotline: US: +1(844)417-0179, service time: 9:00 am~ 4:30 pm
UK: +44-7855-555664, service hours: 9:00 ~ 17:00 GMT, Monday to Friday We will serve you wholeheartedly.