Processing Time

All our orders will get dispatched within 24 hours at most after payment is received; Once the parcel is dispatched we provide you the tracking number to trace parcel movement;

Delivery Time

For US nationwide, We deliver through all 50 states. All national orders should arrive in 48-72hrs from our experience. Orders within Canada,Europe,UK & AU are usually delivered within 3 to 7 business days. 

International and local shipping rate and time:

Shipping Methods Country Estimated Shipping TimeShipping Fee
Standard Shipping

Express Shipping
United States 3-7 Business Days

2-3 Business Days
Free Shipping

$6.69
Standard Shipping

Express Shipping
Canada3-7 Business Days

2-3 Business Days
Free Shipping

$6.69
Standard Shipping

Express Shipping
Australia5-7 Business Days

2-3 Business Days

Free Shipping

$6.69
Standard Shipping





Express Shipping
Austria,
Belgium,
Bulgaria,
Cyprus,
Czech Republic,
Denmark,
Estonia,
Finland,
France,
Germany,
Greece,
Hungary,
Ireland,Italy,
Latvia,
Lithuania,
Luxembourg,
Malta,
Netherlands,
Poland,
Portugal,
Romania,
Slovenia,
Slovakia,
Spain,
Sweden,
United Kingdom
3-7 Business Days





2-5 Business Days
Free Shipping
(Minimum $59)
 $ 6.69
(Maximum $58.99 )


$9.69

Note: The above shipping time are calculated by using calendar days. This is a general guide and delays maybe caused by natural disasters, inclement weather, war, public holidays, and factors outside our control.

Exchanges and Refund

We support the return and exchange within 30 days of purchase (i.e. the date listed on your receipt).

If the product you received was broken, faulty, or if the incorrect item was shipped to you,even you are not satisfied with the product, you can contact us and we will process it within 1-2 working days.

If a refund or replacement is required due to product quality problems, we will bear the cost of the return.
If you need to return or exchange for personal reasons, you need to bear the return shipping cost yourself.

If you have any questions or need help, please contact our customer service via email, and we will reply to you as soon as possible. (If you do not contact us and return the product without authorization, we will not be responsible for the loss of the goods and do not support refunds).

Return and exchange process

1. Click this link or click Suport on the website to fill in the warranty registration form.   https://renpho.com/pages/warranty

2. A pre-printed return label will be sent to you after your contact with the customer's services team for your convenience.

3. Please send the product back to us as required. To avoid any extra charges, please include all original packing materials, manuals, and accessories with the product. All products must be returned in its original packaging and in a saleable condition.

4. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your request. After everything is checked and all good.We will send out your expected exchange of goods. Or give you a refund within the next 1-3 working days,you will receive your refund in the original form of payment approximately 5-7 business days.

For all refund shipping information, please refer to the previous Delivery section. Any further enquiries, you may reach us at support@renpho.com. We will get back to you within 1-2 working days.

Late or Missing Refund

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. Please note there is processing time before a refund is posted. If you’ve done all of the above steps and still have not received your refund yet, please contact us at support@renpho.com. We will get back to you within 1-2 working days.

Customer Services Hotline

United States
1-844-417-0149
Mon-Sun 9:00AM-4:30PM

United Kingdom
44-785-555-5664
Mon-Fri 9:00AM-5:00PM (GMT)

Customer Inquiry

(US) support@renpho.com

(EU) support-eu@renpho.com

Wholesale Inquiry

wholesale@renpho.com

Location

Joicom Corporation

165 E. Freedom Ave., Anaheim, CA 92801

Renpho Wholesale Terms and Conditions

If you are interested in the wholesale or distribution of Renpho products, or want to have any kind of business cooperation with Renpho, please contact our Wholesale Sales Team via wholesale@renpho.com or fill in the contact form below. We will get back to you within 24 hours!

Please note that we only accepts applicants who has a business entity. Renpho maintains full rights to judge and determine an applicant's acceptance into the Renpho Wholesale Programs.