Privacy Policy
Joicom Corporation d/b/a Renpho (“Renpho,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy governs how we handle the personal data (“personal information,” “your data,” “your information,” or information “from” or “about” you) that we collect online (e.g., through our mobile applications (“App”) or websites) and offline (e.g., through customer support channels) (collectively, the “Services”). This Privacy Policy explains what personal data is collected when you use the Services, how such personal data will be processed, and the choices that are available to you with respect to your personal data.
By accessing the Services on any computer, mobile phone, tablet, or other device, making a purchase from Renpho, or otherwise interacting with Renpho, YOU PROMISE US THAT (I) YOU HAVE READ, UNDERSTAND, AND AGREE TO THIS PRIVACY POLICY, AND (II) YOU ARE OVER 13 YEARS OF AGE (OR HAVE HAD YOUR PARENT OR GUARDIAN READ AND AGREE TO THIS PRIVACY POLICY FOR YOU). If you do not agree, or are unable to make this promise, you must not use the Services. In such case, you must (a) delete your account and contact us to request deletion of your data; (b) cancel any subscriptions using the functionality provided by Apple (if you are using iOS), Google (if you are using Android), any other app stores that may be available from time to time, or by us if you purchased directly from our Services; and (c) delete the App from your devices.
Renpho may modify this Privacy Policy at any time, and will post the current version on this website with the date it was last revised. If we make any material changes, we will provide you with additional notice. We encourage you to periodically review our Privacy Policy to stay informed about how we are using the data we collect. You will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Services after the date such revised Privacy Policy is posted.
YOUR DATA:
We may collect any data you choose to provide directly to us, for example when making a purchase, creating or using an account, using our products and their health-related features, seeking customer service or otherwise interacting with us, or being referred to us by a friend or family member.
In order to use some of our apps or websites, we may ask you to enter your name, email, gender, date of birth, current weight and height, target weight, fitness level, areas for improvement, and food preferences, and ask other onboarding questions. In some of our Services, you are able to skip some of the onboarding questions by tapping on Skip or similar options.
You can use the relevant features of Renpho’s health equipment without creating an account. However, creating an account and sharing your personal data allows Renpho to provide you with enhanced health-related insights and Services, including providing health information and recommendations that are most relevant to you and your family, providing insights and analysis of your health tendencies, providing customized health reminders, and overall providing a more personalized, fulfilling user experience.
For the 12-month period prior to the date of this Privacy Policy, we explain here what categories of personal information we have collected, where we got it from, and with whom we have shared it:
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Category of Personal Information Collected |
Source |
Purpose for Collection |
Categories of Recipients |
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Contact, account, and communications information: such as name, consignee information, address, email address, phone number, gender, date of birth, personal description and photograph or avatar, social media handle and profile photograph or avatar, the content of reviews or comments, complaints, inquiries, or messages to us, and any information friends or family share with us about you, such as if they refer you to Renpho
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From our customers when they visit the Services, call us, sign-up for emails or another Service, or otherwise interact with us. Additionally, we may obtain your information, including any other information in this chart, in connection with a contest, sweepstakes, event, offering, or other promotional activity that is jointly offered by us and any third parties. By entering such contest or sweepstakes, you authorize and direct us to share your information with our co-sponsor(s) and any third-party service provider who administers the activity.
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To provide our Services, including to fulfill your requests for products, respond to your inquiries, send you a confirmation email when you make a purchase, verify your identity, contact you with Services updates, newsletters, other informational and promotional materials from us, and third party marketing offers from our trusted partners or other companies, provide interest-based advertising to you, and meet legal obligations.
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Select marketing, information technology, or other third-party service providers, partners, and affiliates. The term “third-party service providers” refers to companies that provide services such as payment processing, shipping services, data analysis, email delivery, hosting services, customer service, marketing assistance, etc. The term “partners” refers to businesses that we may partner with for various endeavors, e.g., co-sponsoring promotions or sweepstakes. The term "affiliates" refers to businesses related to Renpho by common ownership or control. Renpho will require all third parties with whom we share your personal data, including third-party service providers, partners, and affiliates, to honor this Privacy Policy, and all will be contractually prohibited from using your personal data for any purpose other than in accordance with the terms of their agreements with Renpho. We will disclose your personal data to third parties only to the extent that it is related to such agreements. |
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Browsing information: such as IP address, MAC address, hardware ID, IDFA, and AAID; unique identifiers associated with your device including device settings (e.g., language and time zone settings); your operating system, browser type, internet service provider, mobile carrier, and network type and signals; debugging information, pages and content that you visit on the Services, what you click on, the state and country from which you access the Services, date and time of your visit, the number of times you return to the Services, web pages you linked to our Services from, and other clickstream data.
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Our Services and your interactions with the Services, including through the use of cookies and other tracking technologies explained further below |
To review Services usage and operations, provide interest-based advertising to you based on the way you browse and shop on the Services and other platforms, address problems with the Services, protect the security or integrity of the Services and our business, monitor the Services for compliance with our Terms of Use and the law, or meet other legal obligations |
Our third-party service providers, partners, and affiliates who help us with fraud protection, website analytics, and marketing |
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Payment information: name, card issuer and card type, credit or debit card number, expiration date, CVV code, and billing address |
From our customers and their payment card issuers |
Authorizing of credit card and other financial transactions |
Our third-party service providers who process payments for us. In addition to the requirements noted above that Renpho places on third parties, third-party service providers who process payments are contractually and by law required to comply with the Payment Card Industry Data Security standards.
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Biometric information: such as your exercise, activity, sleep, or health data, including the number of steps taken, distance traveled, calories burned, active minutes, weight, heart rate, blood pressure, female health data, Live Coaching Services data, and any similar information to which you grant us access from another service. See the biometric data you may provide through specific Renpho products below.
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From our customers when they sync their products to an account with Renpho |
To provide personalized health-related Services and interest-based advertising |
Our third-party service providers, partners, and affiliates who support the functionality of, and syncing with, the health-related Services |
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Accident information: details about any accident, injury, or health incident regarding our products |
From you, witnesses, or those who have observed you |
To get you the help you need and deal with the emergency services or insurance and claims |
Law enforcement and other governmental authorities in accordance with applicable law, and our professional advisors
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Suspected crime information: details of your identity, image, name and address, suspected or alleged thefts, fraud, assault or other criminal behavior |
From crime and fraud prevention agencies, from you, witnesses, and from the police |
To protect customers, the public, and our business against risks and crime |
Law enforcement and other governmental authorities in accordance with applicable law, and our professional advisors |
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location information: location of device, location of the user accessing our website(s) or mobile app(s) |
From mobile device system |
To enable scanning of our Bluetooth equipped products , and to obtain weather information |
Our third-party service providers |
Biometric data for specific products when you sync your health equipment to an account or profile may include:
Location information: We collect location information to enable the properly functioning of our products, website(s) and mobile app(s). We will enable the search function of Bluetooth devices according to the authorization of location information, and provide corresponding suggestions according to your location information. If you refuse the location function in the service, you may not be able to use some of the functions of our products, website(s) or mobile apps.
Text Marketing and notifications:
By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed [INSERT A NUMBER] a month. You acknowledge that consent is not a condition for any purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.
Protection of Renpho and Others – If we believe the release of data about you is necessary to protect the rights, property, and safety of others, to respond to legal process, or to investigate or remedy potential violations of our policies, we may share your data as permitted or required by any applicable law, rule, or regulation. This includes contacting emergency responders or law enforcement, as well as exchanging data with other entities for fraud protection and credit risk reduction.
Acquisition – In the event that our company or substantially all of its assets are acquired, your personal data may be one of the transferred assets.
With Your Consent – We may disclose your personal data with your express consent.
We do not sell any personal data to third parties. Sometimes we send offers to selected groups of Renpho customers on behalf of other businesses. When we do this, we do not give that business your personal data.
Please note that if you voluntarily submit any personal data for posting on the Services, including social media, such as a review, comment, or “like,” the information becomes publicly available and can be collected and used by others, so you should use care before posting information about yourself online.
In some jurisdictions, individuals may have the right to opt-in or withdraw consent for certain uses. If you reside in such jurisdictions, you may have additional rights which are detailed below, in “User Rights and Choices Regarding Personal Data,” “California Privacy Rights,” or “European Data Protection Rights.”
DATA WE COLLECT BY AUTOMATED MEANS / COOKIE POLICY:
When you visit the Services, we may automatically collect certain data from you, including your device-identifying data such as IP address, MAC address, hardware ID, IDFA, and AAID; unique identifiers associated with your device including device settings (e.g., language and time zone settings); your operating system, browser type, internet service provider, mobile carrier, and network type and signals; debugging information, pages and content that you visit on the Services, what you click on, the state and country from which you access the Services, date and time of your visit, the number of times you return to the Services, web pages you linked to our Services from, and other clickstream data.
Like many commercial websites, we analyze how visitors use our Services online through what is known as "cookie" technology or similar tracking tools. A cookie is a small text file that is placed on your computer when you access the Services online and allows us to recognize you each time you visit the Services online. We may use cookies to: (1) allow you to use the Services without having to re-enter your user name and password; (2) enhance or personalize your Services usage and shopping experience; (3) monitor Services usage; (4) manage the Services; and (5) improve the Services and our products, including providing you with interest-based ads. For more information on our advertising, see below: “Interest-Based Advertising.”
We use the service Google Analytics to measure our web traffic and how people use our site. You can learn more about Google Analytics’ privacy policies and opt out of Google Analytics cookies at the following links:
If you choose, you can set your browser to reject cookies or you can manually delete individual cookies or all of the cookies on your computer by following your browser’s help file directions. You can learn more about how to change your cookie settings on common browsers by clicking on the following links:
However, if your browser is set to reject cookies or you manually delete cookies, you may have some trouble accessing and using some of the pages and features that are currently on our Services, or that we may put on our Services in the future. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis. Note that browser-management tools for cookies are outside of our control and we cannot guarantee their effectiveness.
When you access the Services through a social network, we also collect data from the social network in accordance with your settings on the social network. This data may include your username, friends or followers, check-ins, and likes, and you may choose to grant or deny us access to such permissions. For more information regarding any such permissions, refer to the permissions reference pages of the social media networks with which you have an account. For more information regarding Facebook and Instagram permissions, refer to the Facebook Permissions Reference page.
We may combine the data we collect through cookies, web beacons, social medial permissions, or other technology tools with other data we have collected from you or data from other sources.
Except as otherwise provided in this Privacy Policy we do not recognize do-not-track signals from your web browser.
AGGREGATE, DEIDENTIFIED DATA:
We may use aggregated, deidentified data from the above sources for statistical analysis, research, commercial, and other purposes. Aggregate, deidentified data is not “personal data,” “personal information,” or “your” data or information under this Privacy Policy or under law. We may share aggregate, deidentified data about Services users with third parties to help us understand our user demographic, including user demographic interests, habits, and usage patterns for certain of our Services so that we may market our products more effectively.
INTEREST-BASED ADVERTISING:
We may use third-party advertising companies that use tracking technologies to serve our advertisements across the Internet. These companies may collect data about your visits to the Services and other websites and your interaction with our advertising and other communications. These advertising companies serve ads on behalf of us and others on non-affiliated sites, and some of those ads may be personalized, meaning that they are intended to be relevant to you based on data collected about your visits to the Services and elsewhere over time. Other companies may also use such technology to advertise on our Services.
In particular, we may share certain information with Facebook that allows us to create Custom or Lookalike Audiences. You may learn more about Facebook Lookalike Audiences here and how to opt out of having your off-Facebook activity sent to Facebook here. We encourage you to review Facebook's Privacy Policy here.
You have the choice to tell us not to collect and use this data, and in some jurisdictions, we will only engage in interest-based advertising if you opt-in. If you would like more information about this practice and to know your choices concerning interest-based ads, visit:
http://www.networkadvertising.org/choices/
THIRD-PARTY LINKS AND DEVICES ON OUR SERVICES:
Our Services and products may include third-party products, services, and links to third-party websites, including social media, advertisements, apps, and external services that are not affiliated with us. Our Privacy Policy does not apply to products and services offered by third parties, including third-party apps such as FitBit and Apple Health that you have the option to sync with our products. When you use such products or services, the third parties may collect your data, and we cannot guarantee the safety and privacy of your data in that circumstance. For this reason, we strongly suggest that you read the third party's Privacy Policy, just as you have taken the time to read ours. We are not responsible for the content or privacy and security practices and policies of any third parties.
POLICY FOR CHILDREN:
The Services are not directed to children, and we do not knowingly collect data from or market to children under the age of 13 without verifiable parental consent. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below, and we will endeavor to investigate and delete such information from our systems.
USER RIGHTS AND CHOICES REGARDING PERSONAL DATA:
If you sign up for our mailing list, we will send you informational emails about offers of Services. At any time, you can ‘unsubscribe’ yourself from our email list simply by clicking the “unsubscribe” button.
If you do not wish to receive communications from us about special offers and promotions, you can opt-out of receiving these communications by following the instructions contained in the messages you receive. Even if you opt-out of receiving these messages, we reserve the right to send you certain communications relating to the Services we provide, and we may send you Services announcements and administrative messages. We do not offer you the opportunity to opt-out of receiving those communications. For more information about interest-based advertising, including how you can manage advertising, please see above: “Interest-Based Advertising.”
You may at any time review or change the data in your account or terminate your account by:
Upon your request to terminate your account, we will deactivate or delete your account and personal data from our active databases. However, some data may be retained in our files for permitted or required uses, such as to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.
You may also exercise your rights, subject to applicable laws, to request that we provide you with certain information on the personal data we have collected about you, or to correct, delete, or restrict our access to your personal data. Please note that we may retain certain data as required or permitted by applicable law. If you are a California resident or European or UK citizen, your specific rights are detailed, respectively, in the “California Privacy Rights” and “European Data Protection Rights” sections below. Under the laws of some regions and countries, we have the power to refuse your requests that are unreasonable or for which access is not required by local law.
If you need assistance making personal data changes on your account, or you would like to exercise your rights or make a data privacy-related request, please contact us using the contact information below in: “Contact Us.”
CALIFORNIA PRIVACY RIGHTS:
California laws afford consumers residing in California certain rights with respect to their personal data. If you are a California resident, this section applies to you.
Shine the Light Law
Users who are California residents may request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for their own direct marketing purposes, as well as the names and addresses of all such third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below in: “Contact Us.”
If you are under 18 years of age, reside in California, and have a registered account with the Website, you have the right to request removal of unwanted data that you publicly post on the Website. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Website, but please be aware that the data may not be completely or comprehensively removed from our systems.
California Consumer Privacy Act
If you are a California resident, the California Consumer Privacy Act ("CCPA") provides you with the following rights that are in addition to those set forth elsewhere in this Privacy Policy regarding our use of your personal information:
When you exercise your rights to know, delete and correct and submit a request to us, we will verify your identity by asking you for your email address, telephone number, order number, the last four digits of a credit or debit card used on our Website, or other uniquely identifying information. We also may use a third party verification provider to verify your identity. We will acknowledge receipt of your request and respond within 45 days; if we need an additional 45 days to provide a response we will notify you.
Your exercise of these rights will have no adverse effect on the price and quality of our goods or Services.
For the 12-month period prior to the date of this Privacy Policy, Renpho has not sold any personal information about you, nor does it have any plans to do so in the future.
Please note: If you are a customer of one of our clients, you should contact them first concerning your California Privacy rights.
EUROPEAN DATA PROTECTION RIGHTS:
The controller of your personal information is Joicom Corporation.
Our legal basis for processing your personal information will generally be that you have provided your express consent for such processing (which can be withdrawn at any time, without affecting the lawfulness of the processing based on consent before its withdrawal); the processing is necessary for us to perform a contract with you, or enter into one at your request, for example the terms of use for the Service; the processing is necessary for us to comply with our legal obligations; or the processing is necessary for our legitimate interest and such interest is not overridden by your interests or fundamental rights. This may be the case, for example, where we process your personal data in order to: (i) provide and support the Service; (ii) communicate with you for Service-related purposes; (iii) improve our Service; (iv) make decisions and take actions relating to our business; and/or (v) take actions necessary to protect Joicom Corporation or our reputation.
If you have further questions about, or need further information concerning, the legal basis on which we collect and use your personal information please contact us at the address provided below: “Contact Us”.
European and United Kingdom law provide citizens of countries located in the European Economic Area and the United Kingdom with the following rights with respect to their personal data:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Renpho correct any of your personal data you believe is inaccurate. You also have the right to request Renpho to complete your personal data that you believe is incomplete.
The right to erasure – You have the right to request that Renpho erase your personal data. Please note that we may retain certain data as required or permitted by applicable law.
The right to restrict processing – You have the right to request that Renpho restrict the processing of your personal data, subject to the conditions in this Privacy Policy.
The right to object to processing – You have the right to object to Renpho’s processing of your personal data, subject to the conditions in this Privacy Policy.
The right to data portability – You have the right to request that Renpho transfer your personal data that we have collected to another organization, or directly to you, subject to the conditions in this Privacy Policy and so long as such transfer will not adversely affect the rights and freedoms of others.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at privacy@renpho.com or by phone or mail as detailed below: “Contact Us.”
If you are a European or UK citizen and you feel that Renpho has not addressed a data protection concern in a satisfactory manner, you have the right to lodge a complaint with the data privacy authority where you live. You can find the contact information for your relevant data protection authority at: http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm or, if you are a resident of Switzerland, at: https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact/.
VISITORS FROM OUTSIDE THE U.S. – CROSS-BORDER TRANSFER:
The Services may be hosted in the United States. If you are visiting the Services from outside the United States, your data may be transferred to, stored, and processed in the United States or other countries in accordance with this Privacy Policy. The data protection and other applicable laws of the United States or other countries may not be as comprehensive as those laws or regulations in your country or may otherwise differ from the data protection or consumer protection laws in your country. Your data may be available to government authorities under lawful orders and law applicable in such jurisdictions. By using the Service and/or providing personal data to us, you consent to transfer of your data to our facilities as described in this Privacy Policy.
DATA SECURITY:
We maintain reasonable and appropriate measures designed to maintain data we collect in a secure manner. We have taken certain physical, electronic, and administrative steps to safeguard and secure the data we collect from visitors to the Services. Even though we follow reasonable procedures to try to protect the data in our possession, no security system is perfect and we cannot promise, and you should not expect, that your data will be secure in all circumstances.
We will never ask for your account password, and we recommend that you do not disclose your password to anyone else.
We are not responsible for any of the following circumstances, including without limitation:
(1) Any disclosure of personal data made under the laws, regulations, or other mandatory provisions of the government;
(2) The disclosure of any personal data resulting from the fact that you have communicated the user's password to another person or shared the account with others; and
(3) Any legal disputes and consequences arising from the disclosure of personal data caused by companies we do not own or control, as well as by persons we do not employ or manage.
RETENTION OF YOUR DATA:
Personal data that we collect, access, or process will be retained only as long as necessary for the fulfilment of the purposes for which it was collected, unless otherwise provided in agreements between you and Renpho or as required or authorized by law. Personal data that is no longer required to fulfill the identified purposes will be destroyed, erased, aggregated, or made deidentified.
Rakuten Advertising may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights, please use the below links.
Privacy policy : https://rakutenadvertising.com/legal-notices/services-privacy-policy/
Your rights : https://rakutenadvertising.com/legal-notices/services-privacy-rights-request-form/
CONTACT US:
If you have any concerns or requests regarding data privacy on our Services, please contact us with a thorough description.
Joicom Corporation
14129 The Merge Street, Building 3 Unit A
Eastvale, CA 92880
US:
1-844-417-0149
EU & UK:
44-743-466-6088
Last Updated: January_25_, 2024
