RENPHO BODY FAT SCALE USER MANUAL

User Manual for Renpho Bluetooth Body Fat Scale

This manual is for following scale models: ES-CS20M / ES-CS20M-W / ES-32MD; ES-24M / ES-26GB-B / ES-BR003 / ES-28ML / ES-30M; R-A001 / R-A002 / ES-26BB-B / R-A005 / ES-CS20M (Marble)

Please click the app icon to check the detailed user manual.

Renpho App

Renpho Health App

Precaution For Use

Safety Precautions

When using digital scale, certain basic safety precautions must be followed, including the following:

●  The Bluetooth scale should not be used to diagnose or treat any medical condition. You should consult a doctor when undertaking any diet or exercise program.

●  If you are pregnant or have a pacemaker or other internal device, you should not over rely on the data provided by this product. All data is for reference and is not a substitute for advice from a licensed health care professional.

●  If the scale malfunction, first checks the batteries power and change/charge it if needed.

●  Check the device before every use. Do not use the device if damaged. The continuous use of damaged unit may cause injury or improper results.

●  Please keep the scale dry. Be careful when use on the wet and slippery surface.

●  Fragile, handle with care.

●  Scale is a high-precision measuring device. Never jump or stomp on the scale or disassemble. Please handle the scale carefully to avoid breakage.

●  The scale is not waterproof, never immerse the scale in water.To clean the surface, use a damp cloth or glass cleaner. Do not use soap or other chemicals.

Know Your Renpho Scale

1. Specification

Battery Model

AAA Battery Model

Rechargeable Model

Model

ES-CS20M

ES-32MD

ES-24M

ES-26GB

ES-30M

ES-28ML

ES-BR003

Size(inch)

11*11*1

10.2*10.2*0.91

11*11*1

10.2*10.2*0.91

Weight

2.86lbs/1.3kg

2.43lbs/1.1kg

3.09 lb

2.43lbs/1.1kg

Batteries

3*1.5V AAA

Li-ion battery

Capacity

6.6-396lbs/3-180kg

Division

0.2lb/0.05kg

Unit

Lb/kg/st ( Switch via RENPHO App in the Settings)

Accuracy Range:

50kg ± 0.3kg

100kg ± 0.4kg

150kg ± 0.5kg

lb ± 0.66lb

220lb ± 0.88lb

330lb ± 1.1lb

2. Trouble Shooting
  • [For Batteries Models]:
  • [For rechargeable Models]:

Getting Started

STEP 1

Battery model:

Install the AAA batteries correctly; they are included in the package.

Rechargeable model: (Model number: ES-28ML / ES-30M / ES-BR003)

Please charge 2-3 hours before first use with the USB cable in the package.

STEP 2

Use the scale in a firm, flat and stable location, avoid any carpet.

STEP 3

Download the app: go to the app store on your device (App Store for iOS or Play Store for Android) and search for “Renpho”, or follow these links:

https://apps.apple.com/us/app/renpho/id1219889310

https://play.google.com/store/apps/details?id=com.qingniu.renpho

Or scan this QR code with your smartphone.

STEP 4
  • 1.Create an account in the Renpho App with email. Or you could login as Guest mode if you don’t want to register.
  • 2.Fill out the information(The app needs this information in order to calculate your body composition more precise).

STEP 5

Turn on Bluetooth on your smartphone. Location also needs to be turned on for Android 6.0 or higher.(Location is required by Android System)

*For iOS 13 users, please go to setting menu on your iPhone, find Renpho App, turn on the Bluetooth first.

STEP 6

With the Bluetooth on, you can begin the pairing process between Renpho scale and Renpho App.

  • Tap + and choose "Device management" on the measuring page.
  • Step onto the scale with bare and dry feet on the scale's conductive area.
  • Tap the device name on the pairing page.
  • Keep standing on the scale for 5-10 seconds. The weighing is finished after "000" has displayed twice.

You have successfully complete the first measurement, now you can check the metrics on the App.

You can step onto the scale anytime for your body weight, the body composition data will sync to the app once it is connected again.

Bluetooth Troubleshooting

Bluetooth connection:

If the regular connection to Bluetooth failed, please try the below steps:

All measurement data can be viewed as a graphed trendline on a weekly, monthly, and yearly basis. Or view your data change trendline by your preferred time range.

1.Reset the scale.

For batteries modeals: Taking out one battery for 5 seconds and putting it back in; For rechargeable models: Press the reset buttion for 5 seconds.

2.Reset the Bluetooth connection.

Ensure Bluetooth and GPS (Android only) are enabled on your phone.

  • ●  Open the RENPHO app
  • ●  Under the "Measurements" section, select the top right “+”.
  • ●  Select "Device Management".
  • ●  Find the model number that begins with "ES" and slide it left to forget the device.
  • ●  Tap "+" on the top right to enter pairing mode.
  • ●  Step one foot on the scale surface to wake it up.
  • ●  After a few seconds of loading, the scale model number will appear, tap it.
  • ●  Step on the scale again to complete the pairing.

If none of the above steps resolves your connectivity issues, try the“Bluetooth anomaly detection” function:

  • 1. Open the RENPHO app.
  • 2. Go to “My Account”select “Settings”.
  • 3. Select the "Bluetooth anomaly detection" and follow up the instructions.
  • 4. Submit the abnormality report.
  • 5. Share your App account to support team. (support@renpho.com)

Our tech team will further diagnose the problem within 24 hours.

Integrate with multiple fitness App

Sync with Samsung Health (Only for Android phone)

1.Tap on the “Settings” icon “” at the top right corner of the “My Account” screen.

2.Under “Settings”, tap on “Samsung Health”.

3.After you log in your Samsung Health account, please go back to the Authorization page. Now please switch on the “Samsung Health” button again, then it will pop up the specific information to access authority, ensure all permissions are enabled, then click confirm. Try using the app again; Data from the RENPHO app should now sync with Samsung Health.

Sync with Apple Health

For previous versions of iOS 13, please use the following steps to sync with Apple Health:

  • 1. Open the "Health" app on your iPhone or iPad.
  • 2. Tap on the"Data Sources"
  • 3. Select "RENPHO" from the sources list.
  • 4. RENPHO will synchronize the following data with Apple Health once you connect. You can customize what you want to share using the switches on the right.

For iOS 13 or above versions, please use the following steps to sync with Apple Health:

  • Open the "Health" App on your iPhone, click the user image at the top right corner
  • Select “Apps” under Privacy and select “Renpho”
  • Enable all categories to allow the Renpho App to transfer data to Apple Health

Sync with Google Fit
  • Open the Renpho app
  • Select/tap the "My Account" tab
  • Select/tap “Settings” in the upper right
  • Select Google Fit and login to your Google Fit account and allow Renpho to access your Google Fit account.

After you use the scale, the data will be uploaded to Google Fit. You can login to your app to view your data.

Sync with Fitbit App
  • Enter Settings page in Renpho App, select "Fitbit".
  • Tap on "Fitbit", turn on Fitbit button, log in your Fitbit account.
  • Select "Allow" to access Fitbit App.
  • After connection, all the data(Weight, BMI) will sync to Fitbit app. You can view both on app and web.

Use Apple Watch with Renpho Smart Scale

Before you can use the Renpho scale on your Apple Watch, ensure you have the Renpho App downloaded on your phone and you have the scale paired with the Renpho app on your phone first. Once that is done, you can use the Renpho scale on your Apple Watch with the following steps.

  • Install and open the Renpho Apple Watch App. On the main interface, tap "Measuring".
  • Step onto the scale and stand still.
  • After standing still for several seconds, you will see "Connecting" followed by the status "Measuring". Your measurements will appear after 5-10 seconds.
  • Tap the back arrow to view your measurement history.
Other tips:

1. You can use the Apple Watch with your smartphone under these following conditions:

  • ●  When the Apple Watch is disconnected with smartphone
  • ● When the watch is offline (i.e. it is not connected to WiFi).
  • ● When the Apple Watch is offline and disconnected with smartphone, after restarting the watch.

2. Ensure you keep the watch screen on during the entire measurement process.

To use the Renpho ES-26BB Scale, ensure your Watch has iOS 4.0 or above.

How can I view the measurement and share progress?

Click "Trends" to view your progress history.

Enter it into the calendar to form a list and select a data or all data you want to compare with or delete.

You can also download and send the data to your email address in CSV format.

You can click [Share] to share your fitness data with friends via Facebook, Instagram on the Measuring page.

How to add “Measurement Users” or “Friends”?

Q: What’s the difference between “Measurement Users” and “Friends”?

A: Measurement Users is different users using one scale, such as family members or roommates.

Friends is another user using other Renpho scale, you can only have the access to view his/her data. Keep motivated with your friends!

Under "My Account" you can add user(s) - Add Measurement Users / Add Friends.

To delete an account, swipe the account to the left and select "Delete".

Contact Us

Feedback Through App

Open Renpho App, at “My Account” page, tap on [Help] to get in touch with us,we will get back to you within 24 hours.

Give Us A Call

For US Customer: 1-(844)-417-0149 (9am to 4:30pm)

For UK Customer: 44-743-466-6088 GMT 9:00am-5:00pm Mon-Fri

Write Us Email

Please feel free to write us email, we will get back to you within 24 hours.

For US Customer: support@renpho.com

For EU Customer: support-eu@renpho.com

FAQ

Why is my body weight not accurate?

Q: Why is my body weight not accurate?

A: If you think you are getting a inaccurate weight measurement, please try below steps to fix the problem inaccurate issues:

  • 1. Place the scale on a hard and flat surface. Softer floors such as carpet can cause inaccuracies.
  • 2. Step on the scale with one foot until the LED screen lights up. Then step off and wait for the LED screen to display “CAL”. When "0.00" is displayed, the scale is calibrated and you could step on it for measurement.
  • 3. During the measurement, try to keep your weight centered directly above and over the scale as much as possible.
  • 4. Try waiting for the scale to auto-shutoff (about 10 seconds) and you should be able to view accurate results via app.
If you think you're still getting inaccurate results, it may be caused by the following factors:
  • A. A type of internal error.
  • [For Batteries Models]:
  • Try resetting the scale by taking one battery out for 5 seconds and putting it back in.
  • [For rechargeable Models]:
  • There is a [RESET] button on the back of the scale, please press it for 5 seconds to restart the scale.
  • B. The unbalanced surface could also cause inaccurate results. Always try using the scale on a flat surface. Putting it on a softer surface such as carpet can also cause inaccuracies.
  • C. Check the legs/pads of the scale for any obstruction that may cause an imbalance.
Additional tips:
  • 1. Avoid moving the scale. Moving the scale frequently increases the risk of inaccuracy.
  • 2. Everyone's weight fluctuates throughout a typical day. Muscle usage and basic consumption of food and water will cause some weight fluctuation no matter what. Thus, if you weigh yourself multiple times during the day, you will see some differences. To minimize the fluctuations, weigh yourself the same time each day (such as the morning)
  • 3. Accuracy Range:
  • 50kgs: ± 0.3kg
  • 100kgs ± 0.4kg
  • 150kgs ± 0.5kg
  • 110lbs: ± 0.66lb
  • 220lbs ± 0.88lb
  • 330lbs ± 1.1lbs

We hope these tips are helpful and they address your issues.

Why my scale won’t turn on?

Q: Why my scale won’t turn on?

A: [For Batteries Models]:

Please make sure the batteries is placed correctly, if it is, please put a different set of batteries in the scale and try step on again. If the scale still won’t turn on, please contact us via [Contact Us] menu.

[For rechargeable Models]:

Please charge the scale until the scale's display shows the green battery icon, indicating that the scale is fully charged. If the scale still won’t turn on, please contact us via [Contact Us] menu.

I'm having trouble getting my scale connected. Any tips?

Q: I'm having trouble getting my scale connected. Any tips?

A: Please go to the [Bluetooth Troubleshooting] menu, if the Bluetooth still won’t connect after the troubleshooting process, please contact us through [support@renpho.com], our tech team will help you with your problem ASAP.

No body fat measured when weighing, what’s wrong?

Q: No body fat measured when I am weighing.

A: Step on with dry and bare feet.

Ensure Bluetooth is enabled and working.

Ensure personal data is entered.

What is "Athlete Mode"?

Q: I saw "Athlete Mode" option when I create my profile, what is it? Should I turn it on?
- What is the definition of an Athlete?

A: The general consensus among researchers is that a quantitative dimension could be used to define an athlete. An athlete is defined for this scale as a person who consistently works out for approximately 3 times per week at 2 hours for each occurrence. These individuals should select Athlete Mode for the most accurate measurement results.

Please note that scale is not calibrated for professional athletes or body builders.

Why is the Athlete Mode necessary in a Body Fat Scale?

- It has been found that body fat estimation using BIA could overestimate the percentage body fat of adult elite athletes. The physiological variation of athletes in bone density and level of hydration are two of the reasons said to account for the difference.

How to restart the scale?

Q: How to restart the scale?

A: [For Batteries Models]:

  • - First, took one of the batteries out of the scale.
  • - Then, put back the batteries and wait for 5 seconds.
  • - Now the scale has been automatic restart, you can step onto the scale.

[For rechargeable Models]:

There is a [RESET] button on the back of the scale, please press it for 5 seconds to restart the scale.

Body Composition Inaccurate?

Q: Why are my body composition numbers different than the ones I see at my gym, doctor, etc.?

A: Body composition analysis is an inexact science, regardless of the manufacturer or method of measurement. Because your scale combines the measurements it takes with variables stored in your user profile according to our algorithm, the numbers you see may vary from those you see using other measurement methods—which is completely normal. When you’re measuring body composition, it’s more important to pay attention to overall trends than day-to-day numbers. (Tracking in the Renpho app helps with that.)

How to change the unit?

Q: How to change the unit?

A: Please go to Renpho App, "My account>Settings>Weight Unit"

Privacy

Q: How do I trust that my data is secured?

A: We know that the information you share with us is sensitive, and it's important to us that we honor your trust. Your scale creates a secure, one-to-one connection to your account on a device of your choice to sync your results, which are then backed up to our servers. We don't allow any third parties access to your data unless required to by law. Check out our privacy policy(https://renpho.com/pages/renpho-privacy-policy) for more information.

Password setting

Q: How to set my password for App?

A: You can find “Lock Passord” under Settings menu.

Change batteries[For Batteries Models]

Q: When do I change the batteries?

A: When you step on the scale and it shows ”LO”, it means low batteries, it requires you to change batteries.

When to charge[For Rechargeable Models]

Q: When do I need to charge the scale?

A: When you step on the scale and it shows ”LO”, it means low batteries, it requires you to charge.

Precaution For Use

Safety Precautions

When using this scale, certain basic safety precautions must be followed.

1. The scale should not be used to diagnose or treat any medical condition. You should always consult a doctor prior to undertaking any diet or exercise program.

2. Any persons who may be pregnant, suffer from osteoporosis, have a pacemaker, artificial joints, portable ECG or other metal devices implanted in their body are advised against using this product. If doing so, please use for weight measurement exclusively and wear shoes in order to bypass the electric current when stepping on the scale for measurement.

3. All body composition data is for reference and should not be used as a substitute for advice from a licensed health care professional.

4. If the scale malfunctions, first check the battery power. Replace the batteries as necessary.

5. Check the device before each use. Do not use the device if damaged. The continuous use of a damaged unit may cause injury or inaccurate results.

6. Please keep the scale dry. Take caution when using the scale on wet and slippery surfaces.

7. The scale is fragile, please handle it with care.

8. This scale is a high-precision measuring device. Never jump on, stomp on, or disassemble the scale. Handle it carefully to avoid breakage.

9. The scale is not waterproof; never immerse the scale in water. To clean the surface, use a damp cloth or glass cleaner. Do not use soap or other chemical cleaning agents.

10. Always use the scale on a solid, flat surface and ensure the scale is kept completely still while weighing.

11. Do not put heavy objects on the scale when not in use.

12. This scale has been designed for household use only and is not intended for medical or commercial use.

13. To prevent interference or danger, do not use the device in an environment near equipment with strong electromagnetic fields.

14. Do not attempt to disassemble the scale for any reason.

Important

Tips:

1. To ensure accuracy, we suggest using the scale at the same time each day.

2. To avoid falling off the scale, please remain centered on the scale and do not stand on the edges of the device.

3. Do not wear shoes when standing on the scale to avoid damaging the scale platform and electrodes.

4. Use alcohol to clean the electrodes and glass cleaner to keep them shiny. Apply cleaning alcohol onto a cloth and wipe along the surface; Avoid soaps.

5. For children under 10 or adults over 70, the scale can only be used for regular weighing mode.

6. About Batteries

  • 1) DO NOT mix new and used batteries.
  • 2) To insert or replace the batteries, open the battery compartment located underside the unit. When inserting the batteries, always observe the correct polarity (+/-). Please put the 3 x AAA batteries into the battery compartment with the correct anode and cathode orientation (+/-).
  • 3) If the low battery indicator appears on the display, replace the batteries.
  • 4) If the scale is not in use for an extended period of time, remove the batteries to conserve battery life and extend the life of the scale.
Recalibration:

If the scale has been moved or turned upside down, it must be recalibrated to ensure accurate results.

  • 1. Please place your scale in a firm and flat, stable location. Avoid any carpeting.
  • 2. Place one foot on the scale to wake it up.
  • 3. When the monitor shows digits, remove your foot.
  • 4. Then the scale will show "CAL" then "0.0" or "0.00". The recalibration process is complete.

Know Your Renpho Scale

1. Specification

Model

R-A001

R-A002

ES-26BB-B

ES-24M

R-A005

ES-CS20M (Marble)

Unit

kg/lb

st/st:lb/lb/kg

Range

6.6lb-400lb/3-180kg

Division

0.05kg/0.1lb

Minimum power-on weight

11lb

LED Dimensions

2.3 x 0.87inch

2.9 x 1.34inch

Product Weight

2.65lb

2.2lb

3.75lb

2.76lb

Material

T3 Tempered Glass + HIPS

Tempered Glass + HIPS

Battery Type

3*AAA(1.5V)

Bluetooth Version

5

Operating temperature range

41-104°F

Working humidity range

≤90%RH

Storage temperature range

50-140°F

Accuracy Range:

50kg ± 0.3kg

100kg ± 0.4kg

150kg ± 0.5kg

110lb ± 0.66lb

220lb ± 0.88lb

330lb ± 1.1lb

2. Product Introduction
  • 1) Weighing Platform
  • 2) Digital Display
  • 3) Foot Pads
  • 4) Battery Compartment

Bluetooth Connection: This symbol flashes when Bluetooth is not connected, and the symbol stays on when Bluetooth is successfully connected.

"kg/lb" switch weight unit through app.

"Err" symbol on the display indicates that the scale is overloaded. Please note that the maximum measurable weight for this unit is 400 lb.

"Lo" if this symbol flashes, it indicates that the battery power is low. Please replace the battery.

Note: The scale will automatically shut off after 10 seconds without any operation.

Getting Started

STEP 1

Before use:

Install the AAA batteries correctly; one set is included in the package.

Note:

1. Insert AAA batteries as indicated by the polarity symbols (+ and -) marked inside.

2. The original batteries provided are NOT rechargeable. DO NOT attempt to recharge the batteries.

3. If "LO" appears on the display, please replace the batteries.

STEP 2

Use the scale in a flat and stable location. Avoid any carpeting or uneven flooring.

STEP 3

Download and install the free "Renpho Health" App to your smartphone.

Note: Due to continuing updates and improvements, the "Renpho Health" App may appear slightly different.

STEP 4

Open the App and follow set-up and pairing instructions:

a. Register your account in the Renpho Health App using e-mail. You may also login using Guest mode if you do not wish to register.

b. Enable Bluetooth on your smart phone.

- For iOS users, iOS 13 or later requires Bluetooth permissions:

  • 1. Go to setting;
  • 2. Scroll Down to find the Renpho Health App;
  • 3. Switch on the Bluetooth permission.

- For Android users, make sure your location is turned on for Android 6.0 or later.

  • Note:
  • 1. Phone setting can not connect the scale, please go to "Renpho Health" App for connection.
  • 2. You need to connect to "Renpho Health" App and complete your profile information. Otherwise, your "Body Fat" result will not show on the scale.
STEP 5

Pairing the RENPHO scale with the App.

Method 1

a. Step onto the scale with bare and dry feet on the scale’s conductive area. Wait the screen to light up.

b. Tap the “Pair” to pair the scale with the App.

Method 2

a. Tap "Add device" on the top right corner of the Healthy page.

b. Tap "Body Fat Scale".

c.Step on the scale with bare and dry feet on the scale's electrodes.

d. After the device name shows up, tap "+" to add the device.

e. Keep standing on the scale for 5-10 seconds. Pairing is successful when your metrics appears on the Renpho Health App.

Integrate with Multiple Fitness App (For Android)

For Android

1. Google Fit
  • a. Find the "Apps" on the page "Me", and find "Google Fit" in the list.
  • b. Turn on the "Google Fit" button
  • c.Login to your Google account.
  • d.After the connection has been established, the data "Weight" will sync to Google Fit.
2. Fitbit
  • a. Find the ""Apps"" on the page "Me", and find "Fitbit" in the list.
  • b. Turn on the "Fitbit" button.
  • c. Login to your Fitbit account.
  • d. Click "Allow" to access the Fitbit App.
  • e. After connection, the data (Weight, Body Fat %, BMI) will sync to the Fitbit app. You can view both on the app and web.
3. Samsung Health
  • a. Find the "Apps" on the page "Me", and find "Samsung Health" in the list.
  • b. Turn on the "Samsung Health" button.
  • c. Allow "All permissions", then click "Done".
  • d. Try using the app again. Data from the Renpho Health app should now sync with Samsung Health.
4. MyFitnessPal
  • a. Find the "Apps" on the page "Me", and find "MyFitnessPal" in the list.
  • b. Login to your MyFitnessPal account.
  • c. Click the "Authorize" button.
  • d. It will show "Connected" on the page.

Integrate with Multiple Fitness App (For IOS)

For IOS

1. Apple Health
  • a. Open the Apple Health, tap profile icon in Summary.
  • b. Find Privacy, then tap apps.
  • c. Find Renpho Health in Apps, then tap it.
  • d. Tap "Turn On All" or tap the data what you want to sync to Apple Health.
2. Fitbit
  • a. Find the "Apps" on the page "Me", and find "FitBit" in the list.
  • b. Turn on the "Fitbit" button.
  • c. Login to your Fitbit account.
  • d. Click "Allow" to access the Fitbit App.
  • e. After connection, the data (Weight, Body Fat %, BMI) will sync to the Fitbit app. You can view both on the app and web.
3. MyFitnessPal
  • a. Find the "Apps" on the page "Me", and find "MyFitnessPal" in the list.
  • b. Login to your MyFitnessPal account.
  • c. Click the "Authorize" button.
  • d. It will show "Connected" on the page.

How can I view the measurement and share progress?

Trend

All measurement data can be viewed as a graphed trendline on a weekly, monthly, and yearly basis. Or view your data change trendline by your preferred time range.

History

Filter data entries by date to check out the history of your measurements. You can also choose which measurement entries you wish to export.

How to add “Measurement Users” or “Friends”?

Q1: What’s the difference between “Measurement Users” and “Friends”?

A: Measurement Users are different users using one scale, such as family members or roommates.

Friends is another user using other Renpho scale, you can only have the access to view his/her data. Keep motivated with your friends!

Q2: How to add/delete a scale user under my account?

A: 1) Open the Renpho Health app and the "Body Fat Scale" homepage.

    2) Tap/select "Settings" in the bottom right.

    3) Tap/select "User Management" you can add user(s) - Add members.

To delete an account, swipe the account to the left and select "Delete".

Q3: How to add/delete friends under my account?

A: 1) Open the Renpho Health app and click the "Me" in the bottom right.

    2) To add friends, tap/select "Friends" you can add user(s) - add friends, then enter Renpho friends' account and Confirm.

    3) To delete friends, tap/select "Delete friend" on Friends page.

Baby Holding Mode

Baby Holding Mode

1. In the "User management" interface, add Baby User. Then fill in your baby's information.

2. Go back to the weighing interface and choose "Baby weighing".

3.Three steps to get your baby's weight measurement:

  • Step 1: Adult weighs first, stay still until the data is stable, then step off the scale.
  • Step 2: Hold your baby, then step onto the scale again and stay still.
  • Step 3: The system will automatically calculate your baby's weight.

Note: This function does not support measuring infants under 4.4lb/2kg.

Frequently Asked Questions

1. Why isn't the scale detecting body fat and/or other data?
  • - Ensure your feet are dry and bare.
  • - Stand firmly on the scale with feet apart, facing the LED digital display.
  • - Wait about 15s for the weighing process to finish.
  • - If not, try applying moisturizer to your feet and measure again.
  • - Ask another person to step on the scale and see if the body fat data works for them.
2. I have registered an account on the RENPHO website, why can't I log into the App?

Because the RENPHO website and Renpho Health App are two different systems, you must create an account for the App. If the regular connection to Bluetooth failed, please try the below steps:

  • 1) Reset the scale.
  • Take out one battery for 5 seconds and put it back in.
  • 2) Reset the Bluetooth connection.
  • Ensure Bluetooth and GPS (Android only) are enabled on your phone.
  • A. Open “Renpho Health” App.
  • B. Step one foot on the scale surface to wake it up.
  • C. After a few seconds of loading, the scale model number will appear, tap it.
  • D. Step on the scale again to complete the pairing.
3. If the regular connection to Bluetooth failed, please try the below steps:
  • 1) Reset the scale.
  • Take out one battery for 5 seconds and put it back in.
  • 2) Reset the Bluetooth connection.
  • Ensure Bluetooth and GPS (Android only) are enabled on your phone.
  • A. Open "Renpho Health" App.
  • B. Step one foot on the scale surface to wake it up.
  • C. After a few seconds of loading, the scale model number will appear, tap it.
  • D. Step on the scale again to complete the pairing.
4. Why is my body weight not accurate?

If you think you are getting an inaccurate weight measurement, please try the below steps to fix the problem inaccurate issues:

  • 1) Place the scale on a hard and flat surface. Softer floors such as carpets would cause inaccuracies.
  • 2) Step on the scale with one foot until the LED screen lights up. Then step off and wait for the LED screen to display "CAL" When "0.00" is displayed, the scale is calibrated and you could step on it for measurement.
  • 3) During the measurement, try to keep your weight centered directly above and over the scale as much as possible.
  • 4) Try waiting for the scale to auto-shutoff (about 10 seconds) and you should be able to view accurate results via the app.

If you think you're still getting inaccurate results, it may be caused by the following factors:

  • A. A type of internal error. Try resetting the scale by taking one battery out for 5 seconds and putting it back in.
  • B. The unbalanced surface such as carpet could also cause inaccurate results. Always try using the scale on a flat surface.
  • C. Check the legs/pads of the scale for any obstruction that may cause an imbalance.
5. Why my scale won't turn on?

Please make sure the batteries is placed correctly, if it is, please put a different set of batteries in the scale and try stepping on it again. If the scale still won't turn on, please contact us via [Contact Us] menu.

6. No body fat measured when weighing, what's wrong?

Step on with dry and bare feet.

Ensure Bluetooth is enabled and working.

Ensure personal data is entered.

7. How to restart the scale?

First, take one of the batteries out of the scale.

Then, put back the batteries and wait for 5 seconds. Now the scale has been automatic restart, you can step onto the scale.

8. Is Body composition inaccurate?

Body composition analysis is an inexact science, regardless of the manufacturer or method of measurement. Because your scale combines the measurements it takes with variables stored in your user profile according to our algorithm, the numbers you see may vary from those you see using other measurement methods - which is completely normal. When you're measuring body composition, it's more important to pay attention to overall trends than day-to-day numbers.

9. How to change the unit?

Please go to Renpho Health App, "Weight Homepage>Setting>Units" to change units.

10. How do I trust that my data is secured?

We know that the information you share with us is sensitive, and it's important to us that we honor your trust. Your scale creates a secure, one-to-one connection to your account on a device of your choice to sync your results, which are then backed up to our servers. We don't allow any third parties access to your data unless required by law.

11. When do I change the batteries?

When you step on the scale and it shows "LO", it means low batteries, it requires you to change batteries.

Customer Service

Please feel free to contact us if you have any questions or concerns.

RENPHO Customer Service Team guarantees a quick response and hassle-free solutions to any issue you may have within business hours.

TEL:

+1(844) 417 0149 (US ONLY)    Monday-Friday 9:00AM-4:30PM

1800 MY RENPHO (1800 69 7367) (AU ONLY)    Monday-Friday 9:00AM-6:00PM (AEST)

44-743-466-6088 (UK ONLY)    Monday-Friday 9:00am-5:00pm ( GMT )

Email:

support@renpho.com (US&CA)

support-au@renpho.com (AU)

support-eu@renpho.com (EU)

Warranty Policy

Your RENPHO product purchase is covered by a one year limited manufacturer warranty from the date of delivery. For warranty terms and conditions, please visit:

https://renpho.com/pages/warranty-terms-and-conditions

Note: Product registration is not required for the warranty. If you choose not to register your product, it will not diminish the product warranty.

FCC Regulatory Compliance

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

  • (1) This device may not cause harmful interference, and
  • (2) This device must accept any interference received, including interference that may cause undesired operation.

Warning: changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • - Reorient or relocate the receiving antenna.
  • - Increase the separation between the equipment and receiver.
  • - Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • - Consult the dealer or an experienced radio/TV technician for help.

RF Exposure Compliance This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

ISED Regulatory compliance

This device contains licence-exempt transmitters that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions:

  • (1)This device may not cause interference.
  • (2)This device must accept any interference, including interference that may cause undesired operation of the device.
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