FAQ for Renpho Health App

STEP 1：

Before first use: Install battery:
Properly install the AAA batteries included in the package.

STEP 2:

Use the scale in a firm, flat and stable location, avoid any carpet.

STEP 3:

Download and install the free “Renpho Health” App onto your smartphone. Search "Renpho Health" in App Store or Google Play.

STEP 4:

Open the App and follow set-up and pairing instructions:

A.Register your account in the Renpho Health App with email. Or you could login as Guest mode if you don't want to register.
B.Enable Bluetooth on your smart phone.

For iOS users, iOS 13 or above version requires Bluetooth permissions：

1.Go to Settings.
2.Scroll to the Renpho Health App.
3.Enable Bluetooth permission.

For Android users, make sure your location is enabled for Android 6.0 or above.

STEP 5:

Pairing the Renpho scale with your smartphone. (except ES-WBE28WUS and ES-BR001)

 A. Step on the scale, the device will popped up on the App like this, tap "Pair" to connect:

B. Step onto the scale with bare and dry feet on the scale's conductive area.

C. Keep standing on the scale for 5-10 seconds. Pairing is successful when your metrics appear on the Renpho Health App.

Congratulations! You have successfully completed the first measurement, now you can check the metrics in the app.

1. Click “Healthy" from the menu bar and click 'Edit card' to add your weight or other metrics on the Healthy Page.

2. Drag the row to adjust the card order, if you want to change it.

3. Then, revisit the Healthy page and click on 'Weight' to measure your weight.

4. Once measurement is complete, return to the health page and your weight will be displayed.

1. Go to Device icon from the menu bar and click on the body fat scale you've paired with. 

2. Step on the scale and finish measurement.

3. Go to healthy page, click the card again.

1. Go to device page and click on the body fat scale you've paired with.

2. Go to the measure page.

A. Go to the Device page and click on the body fat scale you've paired with to enter the weighing page. 

B. Click on "History" icon in the lower middle part of your screen.

C. Tap the upper right corner to delete.

1. Place the scale on a hard and flat surface. Softer floors such as carpet can cause inaccuracies.

2. Step on the scale with one foot until the LED screen lights up. Then step off and wait for the LED screen to display “CAL”. When "0.00" is displayed, the scale is calibrated. Take off your shoes and socks and make sure both feet are on the electrode plates on either side.

3. During the measurement, try to keep your weight centered directly above and over the scale as much as possible.

4. Keep standing on the scale for about 10 seconds. Even if your weight is displayed, the scale may still be measuring your other body metrics; do NOT step off the scale while the scale is still measuring. After about 10 seconds, the display will go blank and a sound will indicate completion of the measuring process. You should then be able to view your body metrics in the app. (Sound settings can be changed in the Settings menu).

If you think you're getting inaccurate results, it may be caused by the following factors:

- A type of internal error. Try resetting the scale by taking one battery out for 5 seconds and putting it back in. If you are using a rechargeable scale, try pressing the reset button on the back of the scale for 5 seconds.

- An unbalanced floor could also cause inaccurate results. Always try using the scale on a flat surface. Putting it on a soft surface such as carpet can also cause inaccuracies.

- Check the legs/pads of the scale for any obstruction that may cause an imbalance.

Additional tips

1. Avoid moving the scale. Moving the scale frequently increases the risk of inaccuracy.

2. Everyone's weight fluctuates throughout a typical day. Muscle usage and basic consumption of food and water will cause some weight fluctuation. Thus, if you weigh yourself multiple times during the day, you will see some differences. To minimize the fluctuations, weigh yourself the same time each day (such as the morning).

3. Accuracy Range:

110lbs: ± 0.66lb

220lbs: ± 0.88lb

330lbs: ± 1.1lbs

You can test the scale's accuracy by placing a 5 or 10 pound dumbbell on the scale and viewing the measurement. First calibrate the scale: step on the scale with one foot until the LED screen lights up. Then step off and wait for the LED screen to display “CAL”. When "0.00" is displayed, the scale is calibrated and then you can place the dumbbell on the scale.

Yes, your previous data from Renpho App will transfer to Renpho Health App automatically if the account is the same. If not, please contact us via support@renpho.com

We know that the information you share with us is sensitive, and it's important to us that we honor your trust. Your scale creates a secure, one-to-one connection to your account on a device of your choice to sync your results, which are then backed up to our servers.

We don't allow any third parties access to your data unless required to by law. Check out our privacy policy（https://Renpho.com/pages/Renpho-privacy-policy）for more information.

Android phones 6.0+ requires enabling location in order to use Bluetooth. The Android operating system requires this to search and sync with Bluetooth devices.

Ref: https://source.android.com/devices/bluetooth/ble

Note: BLE scanning requires your permission to enable location because BLE scanning identifies objects that could be used for geolocation. Turning off location will disable Bluetooth.

Norton mobile security warns of risky behavior such as auto-updates. And they may ask you to review the Renpho Health app as potentially having auto-updates. However, the Renpho Health app will never attempt to auto-install any additional updates or other apps.

The Renpho Health app is constantly optimized and updated. Some of its functions require access to your phone's other apps. For example, the customer support hotline in the Renpho Health app will request access to make phone calls from your phone. Another example is uploading a profile photo, which requires allowing the Renpho Health app to access your camera and/or photos. Additionally, for Android, location authorization is needed because the Android operating system requires this to search and sync with Bluetooth devices. Rest assured, all of the Renpho Health app's requests for accessing other apps will ask your permission first.

A. Go to device page and click the body fat scale to enter the weighing page. 

B. Tap the "…" in the upper right corner, then tap on Manual input.

C. Use the slide to select your weight. Then tap “+” on “Body Fat” and select your body fat. Then tap “Date” to enter the date.

D. Tap "Recording" to save the data. The data will be stored.

E. The manually entered data will be treated the same as the scale's measurement data. It will be shown and graphed in "Trends".

Yes, but except the wifi scale (ES-WBE28WUS and ES-BR001).

A. Click the "+" on the upper right corner to add device. 

B. Click Body Fat Scale.

C. Make sure your Bluetooth is on, step on the scale.

D. The new scale will show up on the app. Tap the scale name pair it.

E. Once paired, you can find your 2nd scale appear on device page.

A.Click the body fat scale you've paired with to enter the weighing page.

B. Click History Page and choose the date you want to use to compare with the latest measurement. This will allow you to see the difference between the two dates.

A. Click body fat scale on device page to enter weighing page.

B. Tap "History" on the below middle icon to view History Data.

C. Tap "Export data" at the bottom of the page.

D. Select the Start date and the End date you want to export, then click Confirm.

A. Click "My Account" on the below left corner, then Tap your name/ profile picture to enter your Profile page.

B. You will then see the same profile page from when you were setting up your account. Tap/select the "Athlete mode".

C. Turn on/off the Athlete mode.

A.Click the body fat scale on device page to enter the weighing page. 

B. Tap "Setting", click "Measurement Unit Setting".

C. Select the unit you'd want.

Yes, the scale can be used in 2 ways:

1. You can have the scale synced with your phone. The measurements are uploaded to the Renpho mobile app immediately.
2. You can use the scale without your phone. The scale can store 20 measurements;
To sync the data which you did not use with the App:
A. Please open the Renpho Health App, make sure the Bluetooth is turned on, step onto the scale.
B. After a new measurement syncing to the App successfully, your offline data will be popped up, and you can assign the data to the correct user.

Notes:
- Please wait for the scale to auto-shutoff (about 10 seconds) to store the measurements if you are using the storage function.

- If you want to replace the battery or restart the scale, please sync the stored data to the app beforehand otherwise the data will be lost.

- The scale can store up to 20 measurements.

- If multiple people use the scale without it being connected to a phone, it is recommended that all users be under the same account. If all users created their own individual account and everyone used the same scale without connecting it to their phones, the scale would store all the measurements offline as expected. But once the next account holder syncs with the scale, that account will have all the measurements stored in the scale assigned to them, regardless of who the measurement data belongs to. That’s why it’s better for multiple users to be under the same account if they plan to use the scale offline. In this case, the measurement data may be automatically assigned. Or if the data is not recognized, a window will pop up asking you which user to assign the measurement data to.

A. Click "My Account" on the below left corner, then Tap your name/ profile picture to enter your Profile page.

B. You will then see the same profile page from when you were setting up your account. Tap/select the info you'd like to modify.

A. Click body fat scale on device page to enter weighing page.

B. Click "Setting" on the below left corner, then Tap "User Management".

C. Found the user you want to delete, drag to left to delete.

Yes, Renpho Bluetooth scale using the Renpho Health App can support up to 20 users.

A. Click the body fat scale on device page to enter the weighing page.

B. Select/tap "Settings" in the lower right, then Tap "Third party access".

C. Select Allow to access.

D. Select Google Fit and login to your Google Fit account and allow Renpho Health to access your Google Fit account.

E. After you use the scale, the data will be uploaded to Google Fit. You can login to your app to view your data.

Tips:
If you logout of the Renpho Health app, the data will not sync with Google Fit. Ensure you are logged in to both the - Renpho Health and Google Fit apps.

- Ensure you are the main user. Sync only one Renpho Health app to one Google Fit account.

1.Open Health App

2.Tap profile icon in Summary

3.Find Privacy, then tap Apps

4.Find Renpho Health in Apps, then tap it

5.Tap Turn All Categories On, or tap the Active Energy or Workouts to sync data to Apple Health

1) Open the Renpho Health app.

2) Select/tap "Settings" in the lower right, then Tap "Third party access".

3) Select "Samsung Health", Open the Samsung Health App and login to your Samsung Health account.

4)After you login to your Samsung Health account, go back into the Renpho Health app to the authorization page linking Renpho Health with Samsung Health.

Switch on the "Samsung Health" button in the top right. At that point, a new authorization page will pop up asking you to allow Renpho Health to read and write Samsung Health data.

Ensure all permissions are enabled, then select "Confirm".

Try using the Renpho Health app again. At this point, data from the Renpho Health app should now sync with Samsung Health.

If you still cannot sync data to Samsung Health, try disabling the permissions and then re-enabling the permissions again.

1.Open the Samsung Health app.

2.Tap/select Samsung Health settings in the upper left, then tap/select the wheel gear.