WARNING
• If you have osteoporosis, you should not use this product. If you have a pacemaker, artificial lungs, portable ECG monitor, or any other such medical device, avoid using this product.
• Handle glass products with care.
• This product should not be used to diagnose or treat any medical condition. You should consult a doctor when undertaking any diet or exercise program.
• Do not step on the edge of the scale, otherwise it may tip.
• To avoid slipping, do not step on the scale with wet feet.
• Do not use or store scale in excessively wet environments.
• This product is not intended for use by pregnant women.
• Do not jump on the scale.
• This product is not intended for use by infants, toddlers, and children under 10 years of age.
• Check the device before every use. Do not use the device if damaged. The continuous use of damaged unit may cause injury or improper results.
CAUTION
• Your body measurements may not be accurate after heavy physical activity.
• This smart scale model is not intended for use by infants or toddlers; some body composition measurements are not for children under 18.
• Renpho smart scales should not be used for treating or diagnosing any medical conditions. Always consult your physician or health professional to determine what is suited for you.
• Who should pay special attention when using this product?
Pregnant Women: As the body makes preparations for gestation, it becomes a challenge to gather accurate values for metrics such as fat percentage. During this time, it is suggested that only weight is measured.
Professional bodybuilders: The target for this product is the general population. Bodybuilders incur special body muscle and fat percentages, so this product may not match measurements as made with specialized instruments or medical equipment. We recommend such users to pay attention to a long-term change in data, rather than measurement values in themselves.
Children and adolescents under the age of 18: Individuals under 18 take in relatively more nutrition and develop relatively fast. Currently, there is no standard evaluation system for body data for individuals under 18.
STEP 1：
Before first use: Install battery:
Properly install the AAA batteries included in the package.
STEP 2:
Use the scale in a firm, flat and stable location, avoid any carpet.
STEP 3:
Download and install the free “Renpho Health” App onto your smartphone.
Search "Renpho Health" in App Store or Google Play.
STEP 4:
Open the App and follow set-up and pairing instructions:
A.Register your account in the Renpho Health App with email. Or you could login as Guest mode if you don't want to register.
B.Enable Bluetooth on your smart phone.
For iOS users, iOS 13 or above version requires Bluetooth permissions：
1.Go to Settings.
2.Scroll to the Renpho Health App.
3.Enable Bluetooth permission.
For Android users, make sure your location is enabled for Android 6.0 or above.
STEP 5:
Pairing the Renpho scale with your smartphone. (except ES-WBE28WUS and ES-BR001)
A. Step on the scale, the device will popped up on the App like this, tap "Pair" to connect:
B. Step onto the scale with bare and dry feet on the scale's conductive area.
C. Keep standing on the scale for 5-10 seconds. Pairing is successful when your metrics appear on the Renpho Health App.
Congratulations! You have successfully completed the first measurement, now you can check the metrics in the app.
1. Click “Healthy" from the menu bar and click 'Edit card' to add your weight or other metrics on the Healthy Page.
2. Drag the row to adjust the card order, if you want to change it.
3. Then, revisit the Healthy page and click on 'Weight' to measure your weight.
4. Once measurement is complete, return to the health page and your weight will be displayed.
1. Go to Device icon from the menu bar and click on the body fat scale you've paired with.
2. Step on the scale and finish measurement.
3. Go to healthy page, click the card again.
1. Go to device page and click on the body fat scale you've paired with.
2. Go to the measure page.
A. Go to the Device page and click on the body fat scale you've paired with to enter the weighing page.
B. Click on "History" icon in the lower middle part of your screen.
C. Tap the upper right corner to delete.
1. Place the scale on a hard and flat surface. Softer floors such as carpet can cause inaccuracies.
2. Step on the scale with one foot until the LED screen lights up. Then step off and wait for the LED screen to display “CAL”. When "0.00" is displayed, the scale is calibrated. Take off your shoes and socks and make sure both feet are on the electrode plates on either side.
3. During the measurement, try to keep your weight centered directly above and over the scale as much as possible.
4. Keep standing on the scale for about 10 seconds. Even if your weight is displayed, the scale may still be measuring your other body metrics; do NOT step off the scale while the scale is still measuring. After about 10 seconds, the display will go blank and a sound will indicate completion of the measuring process. You should then be able to view your body metrics in the app. (Sound settings can be changed in the Settings menu).
If you think you're getting inaccurate results, it may be caused by the following factors:
- A type of internal error. Try resetting the scale by taking one battery out for 5 seconds and putting it back in. If you are using a rechargeable scale, try pressing the reset button on the back of the scale for 5 seconds.
- An unbalanced floor could also cause inaccurate results. Always try using the scale on a flat surface. Putting it on a soft surface such as carpet can also cause inaccuracies.
- Check the legs/pads of the scale for any obstruction that may cause an imbalance.
Additional tips
1. Avoid moving the scale. Moving the scale frequently increases the risk of inaccuracy.
2. Everyone's weight fluctuates throughout a typical day. Muscle usage and basic consumption of food and water will cause some weight fluctuation. Thus, if you weigh yourself multiple times during the day, you will see some differences. To minimize the fluctuations, weigh yourself the same time each day (such as the morning).
3. Accuracy Range:
110lbs: ± 0.66lb
220lbs: ± 0.88lb
330lbs: ± 1.1lbs
You can test the scale's accuracy by placing a 5 or 10 pound dumbbell on the scale and viewing the measurement. First calibrate the scale: step on the scale with one foot until the LED screen lights up. Then step off and wait for the LED screen to display “CAL”. When "0.00" is displayed, the scale is calibrated and then you can place the dumbbell on the scale.
Yes, your previous data from Renpho App will transfer to Renpho Health App automatically if the account is the same. If not, please contact us via support@renpho.com
We know that the information you share with us is sensitive, and it's important to us that we honor your trust. Your scale creates a secure, one-to-one connection to your account on a device of your choice to sync your results, which are then backed up to our servers.
We don't allow any third parties access to your data unless required to by law. Check out our privacy policy（https://Renpho.com/pages/Renpho-privacy-policy）for more information.
Android phones 6.0+ requires enabling location in order to use Bluetooth. The Android operating system requires this to search and sync with Bluetooth devices.
Ref: https://source.android.com/devices/bluetooth/ble
Note: BLE scanning requires your permission to enable location because BLE scanning identifies objects that could be used for geolocation. Turning off location will disable Bluetooth.
Norton mobile security warns of risky behavior such as auto-updates. And they may ask you to review the Renpho Health app as potentially having auto-updates. However, the Renpho Health app will never attempt to auto-install any additional updates or other apps.
The Renpho Health app is constantly optimized and updated. Some of its functions require access to your phone's other apps. For example, the customer support hotline in the Renpho Health app will request access to make phone calls from your phone. Another example is uploading a profile photo, which requires allowing the Renpho Health app to access your camera and/or photos. Additionally, for Android, location authorization is needed because the Android operating system requires this to search and sync with Bluetooth devices. Rest assured, all of the Renpho Health app's requests for accessing other apps will ask your permission first.
A. Go to device page and click the body fat scale to enter the weighing page.
B. Tap the "…" in the upper right corner, then tap on Manual input.
C. Use the slide to select your weight. Then tap “+” on “Body Fat” and select your body fat. Then tap “Date” to enter the date.
D. Tap "Recording" to save the data. The data will be stored.
E. The manually entered data will be treated the same as the scale's measurement data. It will be shown and graphed in "Trends".
Yes, but except the wifi scale (ES-WBE28WUS and ES-BR001).
A. Click the "+" on the upper right corner to add device.
B. Click Body Fat Scale.
C. Make sure your Bluetooth is on, step on the scale.
D. The new scale will show up on the app. Tap the scale name pair it.
E. Once paired, you can find your 2nd scale appear on device page.
A.Click the body fat scale you've paired with to enter the weighing page.
B. Click History Page and choose the date you want to use to compare with the latest measurement. This will allow you to see the difference between the two dates.
A. Click body fat scale on device page to enter weighing page.
B. Tap "History" on the below middle icon to view History Data.
C. Tap "Export data" at the bottom of the page.
D. Select the Start date and the End date you want to export, then click Confirm.
A. Click "My Account" on the below left corner, then Tap your name/ profile picture to enter your Profile page.
B. You will then see the same profile page from when you were setting up your account. Tap/select the "Athlete mode".
C. Turn on/off the Athlete mode.
A.Click the body fat scale on device page to enter the weighing page.
B. Tap "Setting", click "Measurement Unit Setting".
C. Select the unit you'd want.
Yes, the scale can be used in 2 ways:
1. You can have the scale synced with your phone. The measurements are uploaded to the Renpho mobile app immediately.
2. You can use the scale without your phone. The scale can store 20 measurements;
To sync the data which you did not use with the App:
A. Please open the Renpho Health App, make sure the Bluetooth is turned on, step onto the scale.
B. After a new measurement syncing to the App successfully, your offline data will be popped up, and you can assign the data to the correct user.
Notes:
- Please wait for the scale to auto-shutoff (about 10 seconds) to store the measurements if you are using the storage function.
- If you want to replace the battery or restart the scale, please sync the stored data to the app beforehand otherwise the data will be lost.
- The scale can store up to 20 measurements.
- If multiple people use the scale without it being connected to a phone, it is recommended that all users be under the same account. If all users created their own individual account and everyone used the same scale without connecting it to their phones, the scale would store all the measurements offline as expected. But once the next account holder syncs with the scale, that account will have all the measurements stored in the scale assigned to them, regardless of who the measurement data belongs to. That’s why it’s better for multiple users to be under the same account if they plan to use the scale offline. In this case, the measurement data may be automatically assigned. Or if the data is not recognized, a window will pop up asking you which user to assign the measurement data to.
A. Click "My Account" on the below left corner, then Tap your name/ profile picture to enter your Profile page.
B. You will then see the same profile page from when you were setting up your account. Tap/select the info you'd like to modify.
A. Click body fat scale on device page to enter weighing page.
B. Click "Setting" on the below left corner, then Tap "User Management".
C. Found the user you want to delete, drag to left to delete.
Yes, Renpho Bluetooth scale using the Renpho Health App can support up to 20 users.
A. Click the body fat scale on device page to enter the weighing page.
B. Select/tap "Settings" in the lower right, then Tap "Third party access".
C. Select Allow to access.
D. Select Google Fit and login to your Google Fit account and allow Renpho Health to access your Google Fit account.
E. After you use the scale, the data will be uploaded to Google Fit. You can login to your app to view your data.
Tips:
If you logout of the Renpho Health app, the data will not sync with Google Fit. Ensure you are logged in to both the - Renpho Health and Google Fit apps.
- Ensure you are the main user. Sync only one Renpho Health app to one Google Fit account.
1.Open Health App
2.Tap profile icon in Summary
3.Find Privacy, then tap Apps
4.Find Renpho Health in Apps, then tap it
5.Tap Turn All Categories On, or tap the Active Energy or Workouts to sync data to Apple Health
1) Open the Renpho Health app.
2) Select/tap "Settings" in the lower right, then Tap "Third party access".
3) Select "Samsung Health", Open the Samsung Health App and login to your Samsung Health account.
4)After you login to your Samsung Health account, go back into the Renpho Health app to the authorization page linking Renpho Health with Samsung Health.
Switch on the "Samsung Health" button in the top right. At that point, a new authorization page will pop up asking you to allow Renpho Health to read and write Samsung Health data.
Ensure all permissions are enabled, then select "Confirm".
Try using the Renpho Health app again. At this point, data from the Renpho Health app should now sync with Samsung Health.
If you still cannot sync data to Samsung Health, try disabling the permissions and then re-enabling the permissions again.
1.Open the Samsung Health app.
2.Tap/select Samsung Health settings in the upper left, then tap/select the wheel gear.
3.Tap/select "Data Permissions".
4.Tap/select "Renpho Health".
5. Turn off the permission in the top right.
6.Return to the Renpho Health app. Select/tap "Settings" in the lower right, tap/select "Samsung Health".
7.Switch on the "Samsung Health" button in the top right. At that point, a new authorization page will pop up asking you to allow Renpho Health to read and write Samsung Health data.
Ensure all permissions are enabled, then select confirm.
Notes:
- Ensure you complete Step 5 by switching off the permission for Renpho Health to access Samsung Health. If you don't, when you complete Step 7, the new authorization page won't pop up.
- If you logout of the Renpho Health app, the data will not sync with Samsung Health. Ensure you are logged in to both the Renpho Health and Samsung Health apps.
- Ensure you are the main user. Sync only one Renpho Health app to one Samsung Health account.
1. Standard steps:
(1) In the Renpho Health app, click the body fat scale on device page to enter the weighing page, select/tap "Settings" in the lower right, then Tap "Third party access" select "Fitbit".
(2) Enable Fitbit, login to your Fitbit account.
(3) Select "Allow" to access Fitbit App.
(4) After connection, all the data will sync to your Fitbit App. You can view your measurements on both the app and the web.
2. If the standard steps do not work, restart your phone and try reinstalling both the Renpho Health App and Fitbit app.
For Android:
Go to your Android phone's central control panel under Settings > Application > Renpho Health> uninstall. If you just delete the shortcut on your desktop, that doesn't actually delete the app.
For iPhone:
When you delete the Renpho Health app, a message may appear saying "You have data from Renpho Health in your Health data." DO NOT select "Delete".
If message says, "Deleting this app will also delete its data" Select "Delete".
3. After reinstalling, allow all permissions from the apps when prompted. Then try measuring again.
Tips:
1. If you logout of the Renpho Health app, the data will not sync with Fitbit. Ensure you are logged in to both the Renpho Health and Fitbit apps.
2. Ensure you are the main user. Sync only one Renpho Health app to one Fitbit account.
3. Fitbit may have restrictions allowing minors using it. Each jurisdiction has its own rules.
Lo indicates low power.
Replace/recharge the battery within 3 days when the scale displays "Lo".
EEr indicates the scale sensor may have been overloaded or an internal programming error.
The scale can support a maximum weight of 396 pounds. If EEr is not caused by excessive weight, please restart the scale by taking out the batteries for 5 seconds (and putting them back in) or pressing the reset button for 5 seconds.
1. Make sure your feet are bare.
2. Stand firmly on the scale with feet apart, facing the LED digital display.
3. Wait about 15s for the weighing process to finish.
4. Try applying moisturizer to your feet and measure again.
5. Ask another person to step on the scale and see if the body fat data works for them.
Please replace with new batteries or charge the scale.
For battery model:
1. Please ensure the positioning of the batteries is correct.
2. If there is any rust on the surface of the battery compartment, please clean it.
3. Please make sure all points of contact are tight.
For rechargeable model:
Try resetting by pressing the reset button for 5 seconds after a night of charging.
Tips for extending service life:
For battery model:
1. When not in use for a long period of time, please remove the batteries and place the device in a dry room and protect it against extreme moisture, heat, lint, dust, and direct sunlight. Never place any heavy objects on the device.
2. Replace the battery within 3 days when the scale displays "Lo".
3. Excessive heat may damage the battery. Avoid using and storing the scale in high-temperature places.
4. Do not use the scale in a humid environment.
5. Do not mix old and new batteries.
For rechargeable model:
1. Do not use while charging.
2. Do not try to keep charging it after it is fully charged.
Bluetooth scales transmit a signal to sync with your phone; thus, most Bluetooth scales will consume more battery power than basic scales.
The complimentary batteries are for trial purposes. Please replace the battery within 3 days when the scale displays "Lo".
For battery models:
1. Remove one of the batteries out of the scale.
2. Wait for 5 seconds and put the battery back in.
3. This resets the scale. Try stepping onto the scale again to check whether it can display 0.00 when there is no weight on it.
For rechargeable models:
1. There is a reset button on the back of the scale. Press it for 5 seconds to reset the scale.
2. Try stepping onto the scale again to check whether it can display 0.00 when there is no weight on it.
If you select to view your weight in st+lb in the App, please note that the App will display your weight in stone rounded down to the nearest whole number and then display the remainder weight in imperial pounds. For example, someone who weighs 142.8 lbs (on the scale) will have their weight display as 10 stones 2.8 lbs in the App (10 stones = 140 pounds; 140+2.8 = 142.8 pounds). Please keep this in mind if you are trying to convert the pounds you see displayed on the scale to compare it to the App's display in stone.
If you use a conversion calculator for 142.8 lbs, it would display 10.2 stones.
For battery models:
1. Remove one of the batteries out of the scale.
2. Wait for 5 seconds and put the battery back in.
For rechargeable models:
There is a reset button on the back of the scale. Press it for 5 seconds to reset the scale.
1. Open the Renpho Health app.
2. Under the login page, tap "Forget your password?".
3. Type in your email and receive the verification code.
Notes:
- The verification code expires in 30 minutes.
- Ensure your email address is correct.
- If the email does not arrive in your inbox in a few minutes, check your spam or junk folder or try resending again after 2-3 minutes.
- If it still does not work, contact the support team at support@Renpho.com.
Since the website and Renpho Health App are two different systems, you need to create an account in the App.
If there is a pop-up window saying that the server is temporarily unable to service your request, please follow these steps:
1. Check your internet connection. Turn off your WIFI, try to login using your cell phone’s network (3G / 4G / 5G network).
2. Disable your VPN if you are using one.
Body composition analysis is an inexact science, regardless of the manufacturer or method of measurement. Because your scale combines the measurements it takes with variables stored in your user profile according to our algorithm, the numbers you see may vary from those you see using other measurement methods – which is completely normal. When you're measuring body composition, it's more important to pay attention to overall trends than the absolute value of a single measurement. (Tracking in the Renpho Health app helps with that.)
For the purposes of Athlete Mode for the Renpho Bluetooth Smart Scales, an athlete is defined as someone who consistently works out for approximately 3 times a week for 2 hours. This may also apply to people, who previously worked out frequently for a long period of time but less now. This mode is also suitable for people involved in endurance sports, such as running and cycling.
If you are still wondering whether or not you should use Athlete Mode, don't worry too much about it. There is not an exact moment where you are - or are not - an athlete. Some people will get a slight underestimation on athlete mode and a slight overestimation on standard adult mode, falling into a gray area. In which case, the most important factor to look for in the Renpho Bluetooth Smart Scales is when you are given consistent readings over a period of time. Sticking with the same assessment system will likely yield a better overall picture of a person's health status. Relative changes in value are more meaningful than the absolute value of a single measurement.
It was found that body fat estimation using bioelectrical impedance analysis (BIA) can overestimate the body fat percentage of adult athletes. The physiological variations of athletes are said to account for the difference in body composition compared to the average person with a moderately active lifestyle. Such variations include higher bone density and hydration levels in athletes. Therefore, to get the most accurate measurement results, adult athletes should turn on Athlete Mode in the Renpho Health app.
The Renpho scale has an incremental measurement accuracy range that is based on how much you weigh:
50kgs: ± 0.3kg
100kgs ± 0.4kg
150kgs ± 0.5kg
110lbs: ± 0.66lb
220lbs ± 0.88lb
330lbs ± 1.1lbs
For example, if you weigh 220lbs, the scale is accurate to within 0.88lbs.
Please don’t use the scale if you weigh more than 396 lbs.
Like most household body fat scales, the Renpho Smart Body Composition Scales use the Bio-electrical Impedance Analysis or Bioimpedance Analysis (BIA) Method to assess body compositions. Measuring body fat in relation to lean body mass is an integral part of a health and nutrition evaluations.
This non-invasive test simply involves your feet touching four electrodes on the scale. A low level, imperceptible electrical current is sent through the body. The flow of the current is affected by the amount of water in the body. The device measures how this signal is impeded through different types of tissue. Tissues that contain large amounts of fluid and electrolytes, such as blood, have high conductivity, but fat and bone slow the signal down. As BIA determines the resistance to flow of the current as it passes through the body, it provides estimates of body water from which body fat is calculated using selected algorithms.
This is why the measurements need to be done barefoot, with both the user's feet on the scale touching the metal pads.
You can check the Measurement Report: Tap "See details" next to the Date to view the Measurement Report
It is recommended to keep the test at the same time and under the same conditions every day. In order to ensure the most realistic data, you can measure on an empty stomach after waking up in the morning, or at the same time. The body weight changes every day, and the body's metabolism, drinking, bathing, exercising, eating and other behaviors will affect the test.