Processing Time

Most orders are shipped within 48 hours after the payment is processed. Once your order has shipped, we will provide you with a tracking number that will allow you to track your package.

Delivery Time

International and local shipping rates and time:

Note: These shipping times are calculated using calendar days and should be used as a general guide. Shipping delays may be caused by natural disasters, inclement weather, war, public holidays, and factors outside our control.

Returns and Exchanges

At RENPHO, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

30-Day Hassle-Free Returns

You may request a return within 30 days of delivery.

Returned items must:

• Be in original condition
• Include original packaging and accessories
• Not show signs of misuse or intentional damage

RENPHO reserves the right to refuse returns that do not meet these conditions.

Defective or Damaged Products

If your item arrives damaged or experiences a manufacturing defect within 30 days:

• RENPHO covers return shipping costs
• No restocking fee
• Full refund or free replacement available

Please contact our Customer Support team at support@renpho.com with photos or a short video showing the issue to expedite processing. For more details, please refer to our limited product warranty.

Returns for Personal Reasons

If you wish to return an item for personal reasons (e.g., subjective willing, ordered the wrong item, human damaged, incorrect address input):

• No restocking fee
• Customer is responsible for return shipping costs
• Item must be unused and in original packaging

Once the returned item is received and inspected, a refund will be issued to the original payment method.

Returns After 30 Days

Returns requested after 30 days of delivery are not eligible for a refund.

For product issues beyond 30 days, please refer to our Warranty Policy or contact Customer Support at support@renpho.com for assistance.

Rules Specific to AI-Powered Bikes

Every AI-Powered Bike is satisfaction guaranteed and may be returned in its original condition for a refund or exchange, subject to the terms herein. To receive a refund or exchange, the product must be in brand new, re-sellable condition (including but not limited to being free of scratches and/or dents) and returned in its original box with its tags, user manual, and charger. You may incur charges for ordinary wear and tear, or damage caused by improper use, misassembly, missing parts, or otherwise has signs of abuse

All returns or exchanges of AI-Powered Bikes beyond 30 days will be charged a return shipping fee of $100. Due to the size and weight of the AI-Powered Bikes, we cannot offer a refund for any shipping or delivery charges you may have paid to receive your product.

Renpho reserves the right to deduct additional fees from your refund amount or refuse the return, in Renpho’s sole discretion.

Procedure to Place a Return or Exchange

1. To place a return or exchange, reach out to Renpho at support@renpho.com. We will reply to you as soon as possible. If the request for a return or exchange does not comply with the terms above, Renpho will not authorize the return or exchange. If you do not contact us first and you return the product without Renpho’s express authorization, we will not be responsible for the loss of goods, and we will not authorize a refund.

For all authorized returns or exchanges, Renpho will send you a pre-paid return label.

Please send the product back to us as required. To avoid any extra charges, please include all original packing materials, manuals, complimentary gifts, and accessories with the product.

Once your return or exchange is received, we will send you an email to notify you that we have received your returned item. We will also inspect the item and notify you if your request to return or exchange the item was ultimately approved or denied. This assessment will be done in Renpho’s sole discretion based on the condition in which the item was received and any other terms of Renpho’s policies. If everything checks out, we will send out your expected exchange of goods or refund within 1-3 business days. Please note: You will receive the refund in the original form of payment in approximately 5-7 business days.

If you have any questions or would like assistance with your return or exchange, please contact our customer service at support@renpho.com, and we will reply to you as soon as possible.

Late or Missing Refund

Refunds typically require days to process before they are posted on bank or credit card accounts. If you have not yet received your refund, please allow time for it to post and then call your bank or credit card company to check on its status. If the bank or credit card company cannot confirm that the refund is pending, please contact us at support@renpho.com. We will get back to you within 1-2 business days.

RENPHO 14-DAY PRICE PROMISE

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1 Overview

Joicom Corporation d/b/a RENPHO ("RENPHO," "we," "us," or "our") offers the RENPHO 14-Day Price Promise (the "Price Promise") to customers who purchase Eligible Products directly from an Official RENPHO Store. Subject to these terms, if the publicly advertised price of the exact same Eligible Product is reduced on the same Official RENPHO Store within fourteen (14) calendar days after your original order date, and your request is approved, RENPHO will refund the applicable price difference to your original payment method.

The Price Promise is a voluntary customer-satisfaction program, not a warranty or guarantee of price. It may be modified, suspended, or discontinued as described in Section 9.

2 Definitions

For purposes of this Section [X]:

"Official RENPHO Store" means an e-commerce storefront owned and operated directly by RENPHO or its affiliates, including renpho.com and RENPHO's official regional online stores. It does not include third-party retailers, online marketplaces (including any RENPHO-branded storefront hosted on a third-party marketplace such as Amazon, Walmart.com, Target.com, or eBay), resellers, distributors, social commerce channels, or any unauthorized seller.

"Eligible Product" means a new, unused product purchased directly from an Official RENPHO Store at the publicly advertised price, excluding any product or category identified in Section [X].6.

"Qualifying Lower Price" means a reduced price that (a) is publicly advertised to all customers on the same Official RENPHO Store from which your original purchase was made; (b) applies to the exact same product, including the same model, configuration, variant, and color; (c) is displayed on the same regional storefront and in the same currency as your original purchase; (d) is in effect while the product is new, publicly available, and in stock; and (e) does not fall within any exclusion in Section [X].6.

"Original Order Date" means the date on which your order was placed, as reflected in your order confirmation.

3 Eligibility Requirements

To be eligible for a Price Promise refund, all of the following must be satisfied:

(a) your order was placed directly through an Official RENPHO Store;

(b) a Qualifying Lower Price for the identical Eligible Product was publicly advertised on the same Official RENPHO Store within fourteen (14) calendar days after your Original Order Date;

(c) your request is submitted to RENPHO Customer Support no later than [twenty-one (21)] calendar days after your Original Order Date, in the manner described in Section [X].4;

(d) your order has not been cancelled, refunded, subject to a chargeback, or returned at the time of review; and

(e) your request otherwise complies with these terms.

4 How to Submit a Request

To request a Price Promise review, contact RENPHO Customer Support and include "14-Day Price Promise" in your subject line or message, along with:

(a) your order number;

(b) the email address used to place the order;

(c) the product name and model;

(d) a screenshot or direct link showing the Qualifying Lower Price on the Official RENPHO Store; and

(e) the date on which the lower price was observed.

Email: support@renpho.com Phone: 1-844-417-0149

RENPHO may request additional information reasonably necessary to verify your purchase or the claimed price. Incomplete requests may be declined.

5 Refunds

If your request is approved, RENPHO will refund the difference between the product price you paid and the Qualifying Lower Price, calculated before shipping charges, taxes, and duties, to your original payment method. Refund posting times vary by payment provider and financial institution, and RENPHO is not responsible for delays attributable to third parties.

Only one (1) Price Promise refund may be issued per unit of an Eligible Product, based on the lowest Qualifying Lower Price identified within the fourteen (14) day period. Price Promise refunds have no cash value, are not transferable, and may not be exchanged for credit, points, or other consideration.

6 Exclusions

The Price Promise does not apply to, and no refund will be issued based on:

(a) purchases from third-party retailers, marketplaces, resellers, distributors, or unauthorized sellers, including RENPHO-branded storefronts hosted on third-party platforms;

(b) prices resulting from coupon codes, promotional codes, referral rewards, loyalty or membership pricing, employee pricing, student or affinity discounts, cashback offers, or any other personalized, targeted, or third-party discount;

(c) bundle pricing, gift-with-purchase offers, subscription or subscribe-and-save pricing, flash sales, clearance events, doorbuster or limited-quantity offers, limited-time promotional campaigns (including, without limitation, holiday and seasonal sales events), or other special-event pricing;

(d) refurbished, open-box, pre-owned, display, final-sale, or clearance products;

(e) shipping charges, taxes, duties, import fees, currency fluctuations, or differences in pricing between regional storefronts or currencies;

(f) prices that RENPHO reasonably determines resulted from a typographical, technical, or other pricing error; and

(g) any product, category, or promotion that RENPHO has identified as excluded from the Price Promise at or before the time of your original purchase.

7 Interaction with Returns and Other Policies

The Price Promise applies only to the product price of an Eligible Product. It does not modify, and is in addition to, RENPHO's return policy, refund policy, product warranties, shipping terms, or any other applicable policy or terms.

If you return an item after receiving a Price Promise refund, any return refund will be calculated based on the net amount you paid for that item after deducting the Price Promise refund previously issued.

Nothing in this Section [X] limits any rights you may have under applicable law, including any non-waivable consumer protection rights.

8 Fraud and Misuse

RENPHO may decline any request, and may exclude a customer from the Price Promise, where RENPHO reasonably suspects fraud, abuse, manipulation of prices or documentation, submission of altered or misleading evidence, reseller or bulk-purchase activity, or other misuse of the program. RENPHO reserves the right to recover, including by offset against future refunds, any amount refunded in reliance on false or misleading information.

9 Modification, Suspension, and Termination

RENPHO may update, suspend, or discontinue the Price Promise, in whole or in part, where reasonably necessary, including in the event of technical errors, suspected misuse, or changes in business operations. Any such change will be effective upon posting to the applicable Official RENPHO Store and will apply prospectively; it will not affect approved refunds or eligible orders placed before the effective date of the change.

10 General

The Price Promise is offered by Joicom Corporation d/b/a RENPHO and is governed by, and incorporated into, these Terms & Conditions, including the dispute resolution, governing law, and limitation of liability provisions set forth therein. In the event of a conflict between this Section [X] and any marketing or informational description of the Price Promise, this Section [X] controls. Void where prohibited by law.