STEP 1：
Before first use, install/charge battery:

AAA battery model:
Properly install the AAA batteries included in the package.
Li-ion battery model:
Please charge 2-3 hours before first use.

STEP 2:
Use the scale in a firm, flat and stable location, avoid any carpet.

STEP 3:
Download and install the free “Renpho” App onto your smartphone.
Scan the QR code or search “Renpho” in the Apple App Store or Google Play Store.

STEP 4:

Open the App and follow set-up and pairing instructions:
A. Register your account in the Renpho App with email. Or you could login as Guest mode if you don’t want to register.
B. Enable Bluetooth on your smart phone.
For iOS users, iOS 13 or above version requires Bluetooth permissions：
1. Go to Settings.
2. Scroll to the Renpho App.
3. Enable Bluetooth permission.
For Android users, make sure your location is enabled for Android 6.0 or later.

STEP 5:
Pairing the Renpho scale with your smartphone.

a. Tap “+” and choose “Device Management” on the measuring page.

b. Step onto the scale with bare and dry feet on the scale’s conductive area.

c. Tap the device name, the name will start with “ES” on the pairing page.

d. Keep standing on the scale for 5-10 seconds. Pairing is successful when your metrics appear on the Renpho App.

Congratulations! You have successfully completed the first measurement, now you can check the metrics in the app.

If the normal connection to Bluetooth fails, please try the below steps:
1. Reset the scale by taking out one battery for 5 seconds and putting it back in or pressing the reset button on the back of the scale for 5 seconds.
2. Reboot your smart phone.
3. Reset the Bluetooth connection:
Ensure Bluetooth and GPS (Android only) are enabled on your phone.
• Open the Renpho app.
• Under the "Measurements" section, select the top right “+”.
• Select "Device Management".
• Find the model number that begins with "ES" and slide it left to forget the device.
• Tap "+" on the top right to enter pairing mode.
• Step one foot on the scale surface to wake it up.
• After a few seconds of loading, the scale model number will appear, tap it.
• Step on the scale again to complete the pairing.

If none of the above steps resolves your connectivity issues, try the “Bluetooth anomaly detection” function:
• Open the Renpho app.
• Go to “My Account” select “Settings”.
• Select “Bluetooth anomaly detection” and follow the instructions.
• Submit the abnormality report.
• Share your App account to our support team at support@renpho.com

Notes:
iOS 13 requires Bluetooth permissions. If you do not enable it, even if you turned on Bluetooth, you will not be able to connect with the scale.
• Go to Settings.
• Scroll to the Renpho App.
• Enable Bluetooth permission.
If NO DEVICE FOUND is prompted on the app pairing device page even when the scale is on, try replacing the batteries.

1. Open the Renpho App and go to "Trends".
2. Tap "Weight" if you want to delete weight measurement and tap "Circumference" if you want to delete body measurement.
3. Tap the clock icon at the top right corner.

4. Tap "Select Data" at the top right corner.

5. Tap the correct date on the calendar and tick the data to be deleted under that day
6. Tap the delete icon at the bottom right corner.

7. Check the quantity to be deleted and tap "Confirm", then tap "Confirm" again.

1. Place the scale on a hard and flat surface. Softer floors such as carpet can cause inaccuracies.
2. Step on the scale with one foot until the LED screen lights up. Then step off and wait for the LED screen to display “CAL”. When "0.00" is displayed, the scale is calibrated. Take off your shoes and socks and make sure both feet are on the electrode plates on either side.
3. During the measurement, try to keep your weight centered directly above and over the scale as much as possible.
4. Keep standing on the scale for about 10 seconds. Even if your weight is displayed, the scale may still be measuring your other body metrics; do NOT step off the scale while the scale is still measuring. After about 10 seconds, the display will go blank and a sound will indicate completion of the measuring process. You should then be able to view your body metrics in the app. (Sound settings can be changed in the Settings menu).

If you think you're getting inaccurate results, it may be caused by the following factors:
- A type of internal error. Try resetting the scale by taking one battery out for 5 seconds and putting it back in. If you are using a rechargeable scale, try pressing the reset button on the back of the scale for 5 seconds.
- An unbalanced floor could also cause inaccurate results. Always try using the scale on a flat surface. Putting it on a soft surface such as carpet can also cause inaccuracies.
- Check the legs/pads of the scale for any obstruction that may cause an imbalance.

Additional tips
1. Avoid moving the scale. Moving the scale frequently increases the risk of inaccuracy.
2. Everyone's weight fluctuates throughout a typical day. Muscle usage and basic consumption of food and water will cause some weight fluctuation. Thus, if you weigh yourself multiple times during the day, you will see some differences. To minimize the fluctuations, weigh yourself the same time each day (such as the morning).
3. Accuracy Range:
110lbs: ± 0.66lb
220lbs: ± 0.88lb
330lbs: ± 1.1lbs

You can test the scale's accuracy by placing a 5 or 10 pound dumbbell on the scale and viewing the measurement. First calibrate the scale: step on the scale with one foot until the LED screen lights up. Then step off and wait for the LED screen to display “CAL”. When "0.00" is displayed, the scale is calibrated and then you can place the dumbbell on the scale.

We know that the information you share with us is sensitive, and it's important to us that we honor your trust. Your scale creates a secure, one-to-one connection to your account on a device of your choice to sync your results, which are then backed up to our servers. We don't allow any third parties access to your data unless required to by law. Check out our privacy policy（https://renpho.com/pages/renpho-privacy-policy）for more information.

Android phones 6.0+ requires enabling location in order to use Bluetooth. The Android operating system requires this to search and sync with Bluetooth devices.
Ref: https://source.android.com/devices/bluetooth/ble
Note: BLE scanning requires your permission to enable location because BLE scanning identifies objects that could be used for geolocation. Turning off location will disable Bluetooth.

Norton mobile security warns of risky behavior such as auto-updates. And they may ask you to review the Renpho app as potentially having auto-updates. However, the Renpho app will never attempt to auto-install any additional updates or other apps.

The Renpho app is constantly optimized and updated. Some of its functions require access to your phone's other apps. For example, the customer support hotline in the Renpho app will request access to make phone calls from your phone. Another example is uploading a profile photo, which requires allowing the Renpho app to access your camera and/or photos. Additionally, for Android, location authorization is needed because the Android operating system requires this to search and sync with Bluetooth devices. Rest assured, all of the Renpho app's requests for accessing other apps will ask your permission first.

Sometimes you may need to manually add your weight and your body fat data. For example, if you weigh yourself without using your Renpho scale. To manually add data:

(1) Open the Renpho app. Go to the “Measurements” tab where there is a big circle in the center with your weight.

(2) Tap “+” at top right, and tap “Manual Input”.

(3) Use the slide to select your weight. Then tap “+” on “Body Fat” and select your body fat. If you don’t know your body fat, you can enter any number at this point and edit later. Then tap “Date” to enter the date.

(4) Tap “Save” to save the data. The data will be stored.

The manually entered data will be treated the same as the scale’s measurement data. It will be shown and graphed in “History”.

You will need to have both scales paired with your phone. When you measure, you may need to select the correct scale within the “My Connected Devices” list. Here are the steps:

(1) On the app’s “Measurements” screen, tap the “+” icon on the upper right corner.
(2) Select “Device Management”.

(3)On the “My Connected Devices” screen, you should see the 1st scale that is already connected. To pair your 2nd scale, tap the “+” icon on the upper right corner to enter the “Pairing your device” screen.

(4) Step on the scale. The new scale will show up on your app’s screen. Tap on the scale icon; the text starts with “ES” to pair it.

(5) Once paired, you should see your 2nd scale appear on your phone.

(6) When you use a scale, that scale should automatically sync to your app. If you desire to sync the other scale, go to “My Connected Devices” and tap/select the other scale’s icon.

The app will automatically set your first recorded data point as the comparison baseline to compare with newer data. If you want to change the comparison baseline:
1) Open the Renpho app.
2) Select/tap the "Measurements" tab.
3) Select/tap the comparison dock (weight/Body Fat/BMI) in the center of the page.

4) Select/tap the date and tick the specific measurement which you want to set as the comparison baseline.

1) Select/tap the "Trends" tab.
2) Select/tap the "Clock" symbol in the upper right corner

3) Select/tap "Select Data" in the upper right corner.

4) Select/tap the data point(s) you want to compare with another.

5) Select/tap comparison at the bottom middle to get results.

1) Open the Renpho app.
2) Select/tap the "Trends" tab and tap "Weight".
3) Select/tap the "Clock" symbol in the upper right corner.

4) In the History screen, select/tap "Select Data".

5) Select/tap "..."
6) When prompted, select/tap "Select all data."

7) Select/tap the square with up arrow symbol found in the lower-left corner of the screen; this creates a file in CSV format and then it will prompt you for your desired method of file export.

1. Go to My Account in the Renpho app.
2. Tap/select your name(located above FAQ, Help, Add A Member, and Settings).

3. You will then see the same profile page from when you were setting up your account.
4. Select/tap “Confirm” after you changed your gender, age, or height.

1. Go to My Account in the Renpho app.
2. Tap/select your name(located above FAQ, Help, Add A Member, and Settings).

3. Tap/select "Change Password"

4. Enter your old password and new password (6-16 characters using numbers or letters) > Tap/select "Confirm".

5. Back to the profile page and tap/select "Confirm".

When you are creating your Renpho app account for the first time and creating your profile (name, age, etc.), you can select Athlete Mode.
After selecting Athlete Mode, you are directed to a page where you can enable - or disable - Athlete Mode.
 
If you have already created your account and you would like to turn on/off Athlete Mode:
1. Go to My Account in the Renpho app.
2. Tap/select your name (located above FAQ, Help, Add A Member, and Settings).

3. You will then see the same profile page from when you were setting up your account. Tap/select the "Athlete Mode".

4. Turn on/off the switch button.

5. Back to the profile page and tap/select "Confirm".

1) Open the Renpho app.
2) Select/tap "My Account" of the primary user.
3) Select/tap profile of the user you want to make independent, then it will go to the homepage of this user.

4) Select/tap "My Account".
5) Tap/select the name (located above FAQ, Help, Add A Member, and Settings).

6) Select/tap "Create Renpho account (optional)"

7) Follow the remaining instructions. This user will then become a primary user and will be listed as a friend under the previous account.

Notes:
- Historical data will still be saved in your account.
- As the primary user, you can sync your data with Fitbit, Apple Health, Samsung Health and Google Fit.

To delete a scale user under your account:
(1) Open Renpho app, go to the “My Account” screen.
(2) Swipe left on the user to be deleted. You will see a “Delete” button in red. Tap “Delete” and press “Confirm” to confirm your deletion.

1) Open the Renpho app.
2) Step on the scale to sync it to the app.
3) Select/tap the "My Account" tab.
4) Select/tap "Settings" in the upper right.

5) Select/tap "Weight Unit".

6) Select/tap your desired weight unit: pounds, kilograms, or stones.

7) Step on the scale to sync it to the app in order to complete the unit switch.

Note:

The scale can only display pounds or kilograms, but not stones.

Your scale supports an unlimited number of users. It is perfect for an entire family's use.

There are three ways a scale can be used by multiple users:
(1)Individual account owners. Each person is independent and keeps measurement data private. This is the most common method to allow multiple users per scale. You share the scale but not each user's data with each other:
A. Each person downloads the Renpho App on their own smartphone and creates their own individual account.
B. When weighing, each user opens their app each time they use the scale, so the measurements sync to the app in the user's smartphone immediately.

(2) A scale user that is under a different account owner. This user does not have an independent account. This user's measurements sync to the account owner's app. The account owner has measurement data of all users under his/her account. Some examples of this type of user are children under their parents or a group of people under their coach. This is ideal for parents to track their child's weight or fitness coaches tracking their clients' progresses.
To add such a user, do the following:
1) Open the Renpho app.
2) Select/tap the "My Account" tab.
3) Tap/Select "Add a member".
4) Tap/Select "Add Measurement User".
5) Complete profile information.
6) Tap/Select "Confirm".

(3) The 3rd method is adding "Friends". Each friend has an individual account and data syncs to their own account. One user can "Add a Friend", then a friend request will be sent out. After the friend request is accepted, the two users become "Friends". Between the two friends, they can view each other's historical data but not the other's personal profile. It is great for weight loss buddies to hold each other accountable and encourage each other.
1) Open the Renpho app.
2) Select/tap the "My Account" tab.
3) Tap/Select "Add a member".
4) Tap/Select "Add Friends".
5) Enter your friend's Renpho app account.
6) Tap/Select "Confirm" and await your friend's approval.

Yes, the scale can be used in 2 ways:
1. You can have the scale synced with your phone. The measurements are uploaded to the Renpho mobile app immediately.
2. You can use the scale without your phone. The scale can store 10 measurements; and once the phone is connected to the scale, the data will sync to your account.

Notes:
- Please wait for the scale to auto-shutoff (about 10 seconds) to store the measurements if you are using the storage function.
- If you want to replace the battery or restart the scale, please sync the stored data to the app beforehand otherwise the data will be lost.
- The scale can store up to 10 measurements.
- If you want multiple people to use a scale together, please create one account and others person just create as a user under the same account. If all of you are individual account owners, once has an owner connects to the scale, those date stored under scale will be synced to the owner who is syncing with the scale, which means your data were taken by other individual account owners. But If you are using the same account, and one of the users syncs with the scale, the data will be automatically assigned. If the data is not recognized, a window will pop up for you and let you assign those data to the correct user.

Lo indicates low power.
Replace/recharge the battery within 3 days when the scale displays "Lo".

EEr indicates the scale sensor may have been overloaded or an internal programming error.
The scale can support a maximum weight of 396 pounds. If EEr is not caused by excessive weight, please restart the scale by taking out the batteries for 5 seconds (and putting them back in) or pressing the reset button for 5 seconds.

1) Open the Renpho app
2) Select/tap the "My Account" tab
3) Select/tap "Settings" in the upper right

4) Select Google Fit and login to your Google Fit account and allow Renpho to access your Google Fit account.

After you use the scale, the data will be uploaded to Google Fit. You can login to your app to view your data.

Tips: 
If you logout of the Renpho app, the data will not sync with Google Fit. Ensure you are logged in to both the - Renpho and Google Fit apps.
Ensure you are the primary user. A user can only sync one Renpho app to one Google Fit account.

- In the Renpho App, go to the "My Account" tab.
- Tap/select "Settings" at the top right of the "My Account" tab.

- Under "Settings", tap/select "Samsung Health".

- Open the Samsung Health App and login to your Samsung Health account.

- After you login to your Samsung Health account, go back into the Renpho app to the authorization page linking Renpho with Samsung Health.

- Switch on the "Samsung Health" button in the top right. At that point, a new authorization page will pop up asking you to allow Renpho to read and write Samsung Health data.

- Ensure all permissions are enabled.
- Try using the Renpho app again. At this point, data from the Renpho app should now sync with Samsung Health.

If you still cannot sync data to Samsung Health, try disabling the permissions and then re-enabling the permissions again.
1. Open the Samsung Health app.
2. Tap/select Samsung Health settings in the upper left, then tap/select the wheel gear.

3. Tap/select "Data Permissions".

4. Tap/select "Renpho".

5. Turn off the permission in the top right.

6. Return to the Renpho app. Under the "My Account" tab, go to "Settings", tap/select "Samsung Health".
7. Switch on the "Samsung Health" button in the top right. At that point, a new authorization page will pop up asking you to allow Renpho to read and write Samsung Health data.
8. Ensure all permissions are enabled, then select confirm.

Notes:
1. Ensure you complete Step 5 by switching off the permission for Renpho to access Samsung Health. If you don't, when you complete Step 7, the new authorization page won't pop up.
2. If you logout of the Renpho app, the data will not sync with Samsung Health. Ensure you are logged in to both the Renpho and Samsung Health apps.
3. Ensure you are the primary user. A user can only sync one Renpho app to one Samsung Health account.

1. Standard steps:
(1) In the Renpho app, go to "Settings", select "Fitbit".

(2) Enable Fitbit, login to your Fitbit account.

(3) Select "Allow All" and then tap "Allow" to access Fitbit App.