Processing Time
All our orders will get dispatched within 24 hours at most after payment is received; Once the parcel is dispatched we provide you the tracking number to trace parcel movement;
Delivery Time
For US nationwide, We deliver through all 50 states. All national orders should arrive in 48-72hrs from our experience. Orders within Canada,Europe,UK & AU are usually delivered within 3 to 7 business days.
International and local shipping rate and time:
| Shipping Methods | Country | Estimated Shipping Time | Shipping Fee |
|---|---|---|---|
| Standard Shipping Express Shipping | United States | 3-7 Business Days 2-3 Business Days | Free Shipping $6.69 |
| Standard Shipping Express Shipping | Canada | 3-7 Business Days 2-3 Business Days | Free Shipping $6.69 |
| Standard Shipping Express Shipping | Australia | 5-7 Business Days 2-3 Business Days | Free Shipping $6.69 |
| Standard Shipping Express Shipping | Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland,Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden, United Kingdom | 3-7 Business Days 2-5 Business Days | Free Shipping （Minimum $59） $ 6.69 (Maximum $58.99 ) $9.69 |
Note: The above shipping time are calculated by using calendar days. This is a general guide and delays maybe caused by natural disasters, inclement weather, war, public holidays, and factors outside our control.
Exchanges and Refund
We support the return and exchange within 30 days of purchase (i.e. the date listed on your receipt).
If the product you received was broken, faulty, or if the incorrect item was shipped to you,even you are not satisfied with the product, you can contact us and we will process it within 1-2 working days.
If a refund or replacement is required due to product quality problems, we will bear the cost of the return.
If you need to return or exchange for personal reasons, you need to bear the return shipping cost yourself.
If you have any questions or need help, please contact our customer service via email, and we will reply to you as soon as possible. (If you do not contact us and return the product without authorization, we will not be responsible for the loss of the goods and do not support refunds).
Return and exchange process
1. Click this link or click Suport on the website to fill in the warranty registration form. https://renpho.com/pages/warranty
2. A pre-printed return label will be sent to you after your contact with the customer's services team for your convenience.
3. Please send the product back to us as required. To avoid any extra charges, please include all original packing materials, manuals, and accessories with the product. All products must be returned in its original packaging and in a saleable condition.
4. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your request. After everything is checked and all good.We will send out your expected exchange of goods. Or give you a refund within the next 1-3 working days,you will receive your refund in the original form of payment approximately 5-7 business days.
For all refund shipping information, please refer to the previous Delivery section. Any further enquiries, you may reach us at support@renpho.com. We will get back to you within 1-2 working days.
Late or Missing Refund
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. Please note there is processing time before a refund is posted. If you’ve done all of the above steps and still have not received your refund yet, please contact us at support@renpho.com. We will get back to you within 1-2 working days.
Customer Services Hotline
United States
1-844-417-0149
Mon-Sun 9:00AM-4:30PM
United Kingdom
44-785-555-5664
Mon-Fri 9:00AM-5:00PM (GMT)
Customer Inquiry
(US) support@renpho.com
(EU) support-eu@renpho.com
Wholesale Inquiry
Location
Joicom Corporation
165 E. Freedom Ave., Anaheim, CA 92801
STEP 1：
Before first use, install/charge battery:
AAA battery model:
Properly install the AAA batteries included in the package.
Li-ion battery model:
Please charge 2-3 hours before first use.
STEP 2:
Use the scale in a firm, flat and stable location, avoid any carpet.
STEP 3:
Download and install the free “Renpho” App onto your smartphone.
Scan the QR code or search “Renpho” in the Apple App Store or Google Play Store.
STEP 4:
Open the App and follow set-up and pairing instructions:
A. Register your account in the Renpho App with email. Or you could login as Guest mode if you don’t want to register.
B. Enable Bluetooth on your smart phone.
For iOS users, iOS 13 or above version requires Bluetooth permissions：
1. Go to Settings.
2. Scroll to the Renpho App.
3. Enable Bluetooth permission.
For Android users, make sure your location is enabled for Android 6.0 or later.
STEP 5:
Pairing the Renpho scale with your smartphone.
a. Tap “+” and choose “Device Management” on the measuring page.
b. Step onto the scale with bare and dry feet on the scale’s conductive area.
c. Tap the device name, the name will start with “ES” on the pairing page.
d. Keep standing on the scale for 5-10 seconds. Pairing is successful when your metrics appear on the Renpho App.
Congratulations! You have successfully completed the first measurement, now you can check the metrics in the app.
If the normal connection to Bluetooth fails, please try the below steps:
1. Reset the scale by taking out one battery for 5 seconds and putting it back in or pressing the reset button on the back of the scale for 5 seconds.
2. Reboot your smart phone.
3. Reset the Bluetooth connection:
Ensure Bluetooth and GPS (Android only) are enabled on your phone.
• Open the Renpho app.
• Under the "Measurements" section, select the top right “+”.
• Select "Device Management".
• Find the model number that begins with "ES" and slide it left to forget the device.
• Tap "+" on the top right to enter pairing mode.
• Step one foot on the scale surface to wake it up.
• After a few seconds of loading, the scale model number will appear, tap it.
• Step on the scale again to complete the pairing.
If none of the above steps resolves your connectivity issues, try the “Bluetooth anomaly detection” function:
• Open the Renpho app.
• Go to “My Account” select “Settings”.
• Select “Bluetooth anomaly detection” and follow the instructions.
• Submit the abnormality report.
• Share your App account to our support team at support@renpho.com
Notes:
iOS 13 requires Bluetooth permissions. If you do not enable it, even if you turned on Bluetooth, you will not be able to connect with the scale.
• Go to Settings.
• Scroll to the Renpho App.
• Enable Bluetooth permission.
If NO DEVICE FOUND is prompted on the app pairing device page even when the scale is on, try replacing the batteries.
1. Open the Renpho App and go to "Trends".
2. Tap "Weight" if you want to delete weight measurement and tap "Circumference" if you want to delete body measurement.
3. Tap the clock icon at the top right corner.
4. Tap "Select Data" at the top right corner.
5. Tap the correct date on the calendar and tick the data to be deleted under that day
6. Tap the delete icon at the bottom right corner.
7. Check the quantity to be deleted and tap "Confirm", then tap "Confirm" again.
1. Place the scale on a hard and flat surface. Softer floors such as carpet can cause inaccuracies.
2. Step on the scale with one foot until the LED screen lights up. Then step off and wait for the LED screen to display “CAL”. When "0.00" is displayed, the scale is calibrated. Take off your shoes and socks and make sure both feet are on the electrode plates on either side.
3. During the measurement, try to keep your weight centered directly above and over the scale as much as possible.
4. Keep standing on the scale for about 10 seconds. Even if your weight is displayed, the scale may still be measuring your other body metrics; do NOT step off the scale while the scale is still measuring. After about 10 seconds, the display will go blank and a sound will indicate completion of the measuring process. You should then be able to view your body metrics in the app. (Sound settings can be changed in the Settings menu).
If you think you're getting inaccurate results, it may be caused by the following factors:
- A type of internal error. Try resetting the scale by taking one battery out for 5 seconds and putting it back in. If you are using a rechargeable scale, try pressing the reset button on the back of the scale for 5 seconds.
- An unbalanced floor could also cause inaccurate results. Always try using the scale on a flat surface. Putting it on a soft surface such as carpet can also cause inaccuracies.
- Check the legs/pads of the scale for any obstruction that may cause an imbalance.
Additional tips
1. Avoid moving the scale. Moving the scale frequently increases the risk of inaccuracy.
2. Everyone's weight fluctuates throughout a typical day. Muscle usage and basic consumption of food and water will cause some weight fluctuation. Thus, if you weigh yourself multiple times during the day, you will see some differences. To minimize the fluctuations, weigh yourself the same time each day (such as the morning).
3. Accuracy Range:
110lbs: ± 0.66lb
220lbs: ± 0.88lb
330lbs: ± 1.1lbs
You can test the scale's accuracy by placing a 5 or 10 pound dumbbell on the scale and viewing the measurement. First calibrate the scale: step on the scale with one foot until the LED screen lights up. Then step off and wait for the LED screen to display “CAL”. When "0.00" is displayed, the scale is calibrated and then you can place the dumbbell on the scale.
We know that the information you share with us is sensitive, and it's important to us that we honor your trust. Your scale creates a secure, one-to-one connection to your account on a device of your choice to sync your results, which are then backed up to our servers. We don't allow any third parties access to your data unless required to by law. Check out our privacy policy（https://renpho.com/pages/renpho-privacy-policy）for more information.
Android phones 6.0+ requires enabling location in order to use Bluetooth. The Android operating system requires this to search and sync with Bluetooth devices.
Ref: https://source.android.com/devices/bluetooth/ble
Note: BLE scanning requires your permission to enable location because BLE scanning identifies objects that could be used for geolocation. Turning off location will disable Bluetooth.
Norton mobile security warns of risky behavior such as auto-updates. And they may ask you to review the Renpho app as potentially having auto-updates. However, the Renpho app will never attempt to auto-install any additional updates or other apps.
The Renpho app is constantly optimized and updated. Some of its functions require access to your phone's other apps. For example, the customer support hotline in the Renpho app will request access to make phone calls from your phone. Another example is uploading a profile photo, which requires allowing the Renpho app to access your camera and/or photos. Additionally, for Android, location authorization is needed because the Android operating system requires this to search and sync with Bluetooth devices. Rest assured, all of the Renpho app's requests for accessing other apps will ask your permission first.
Homepage:
Sometimes you may need to manually add your weight and your body fat data. For example, if you weigh yourself without using your Renpho scale. To manually add data:
(1) Open the Renpho app. Go to the “Measurements” tab where there is a big circle in the center with your weight.
(2) Tap “+” at top right, and tap “Manual Input”.
(3) Use the slide to select your weight. Then tap “+” on “Body Fat” and select your body fat. If you don’t know your body fat, you can enter any number at this point and edit later. Then tap “Date” to enter the date.
(4) Tap “Save” to save the data. The data will be stored.
The manually entered data will be treated the same as the scale’s measurement data. It will be shown and graphed in “History”.
You will need to have both scales paired with your phone. When you measure, you may need to select the correct scale within the “My Connected Devices” list. Here are the steps:
(1) On the app’s “Measurements” screen, tap the “+” icon on the upper right corner.
(2) Select “Device Management”.
(3)On the “My Connected Devices” screen, you should see the 1st scale that is already connected. To pair your 2nd scale, tap the “+” icon on the upper right corner to enter the “Pairing your device” screen.
(4) Step on the scale. The new scale will show up on your app’s screen. Tap on the scale icon; the text starts with “ES” to pair it.
(5) Once paired, you should see your 2nd scale appear on your phone.
(6) When you use a scale, that scale should automatically sync to your app. If you desire to sync the other scale, go to “My Connected Devices” and tap/select the other scale’s icon.
The app will automatically set your first recorded data point as the comparison baseline to compare with newer data. If you want to change the comparison baseline:
1) Open the Renpho app.
2) Select/tap the "Measurements" tab.
3) Select/tap the comparison dock (weight/Body Fat/BMI) in the center of the page.
4) Select/tap the date and tick the specific measurement which you want to set as the comparison baseline.
Trends:
1) Open the Renpho app.
2) Select/tap the "Trends" tab and tap "Weight".
3) Select/tap the "Clock" symbol in the upper right corner.
4) In the History screen, select/tap "Select Data".
5) Select/tap "..."
6) When prompted, select/tap "Select all data."
7) Select/tap the square with up arrow symbol found in the lower-left corner of the screen; this creates a file in CSV format and then it will prompt you for your desired method of file export.
My Account:
1. Go to My Account in the Renpho app.
2. Tap/select your name(located above FAQ, Help, Add A Member, and Settings).
3. You will then see the same profile page from when you were setting up your account.
4. Select/tap “Confirm” after you changed your gender, age, or height.
1. Go to My Account in the Renpho app.
2. Tap/select your name(located above FAQ, Help, Add A Member, and Settings).
3. Tap/select "Change Password"
4. Enter your old password and new password (6-16 characters using numbers or letters) > Tap/select "Confirm".
5. Back to the profile page and tap/select "Confirm".
When you are creating your Renpho app account for the first time and creating your profile (name, age, etc.), you can select Athlete Mode.
After selecting Athlete Mode, you are directed to a page where you can enable - or disable - Athlete Mode.
If you have already created your account and you would like to turn on/off Athlete Mode:
1. Go to My Account in the Renpho app.
2. Tap/select your name (located above FAQ, Help, Add A Member, and Settings).
3. You will then see the same profile page from when you were setting up your account. Tap/select the "Athlete Mode".
4. Turn on/off the switch button.
5. Back to the profile page and tap/select "Confirm".
1) Open the Renpho app.
2) Select/tap "My Account" of the primary user.
3) Select/tap profile of the user you want to make independent, then it will go to the homepage of this user.
4) Select/tap "My Account".
5) Tap/select the name (located above FAQ, Help, Add A Member, and Settings).
6) Select/tap "Create Renpho account (optional)"
7) Follow the remaining instructions. This user will then become a primary user and will be listed as a friend under the previous account.
Notes:
- Historical data will still be saved in your account.
- As the primary user, you can sync your data with Fitbit, Apple Health, Samsung Health and Google Fit.
To delete a scale user under your account:
(1) Open Renpho app, go to the “My Account” screen.
(2) Swipe left on the user to be deleted. You will see a “Delete” button in red. Tap “Delete” and press “Confirm” to confirm your deletion.
1) Open the Renpho app.
2) Step on the scale to sync it to the app.
3) Select/tap the "My Account" tab.
4) Select/tap "Settings" in the upper right.
5) Select/tap "Weight Unit".
6) Select/tap your desired weight unit: pounds, kilograms, or stones.
7) Step on the scale to sync it to the app in order to complete the unit switch.
Note:
The scale can only display pounds or kilograms, but not stones.
Your scale supports an unlimited number of users. It is perfect for an entire family's use.
There are three ways a scale can be used by multiple users:
(1)Individual account owners. Each person is independent and keeps measurement data private. This is the most common method to allow multiple users per scale. You share the scale but not each user's data with each other:
A. Each person downloads the Renpho App on their own smartphone and creates their own individual account.
B. When weighing, each user opens their app each time they use the scale, so the measurements sync to the app in the user's smartphone immediately.
(2) A scale user that is under a different account owner. This user does not have an independent account. This user's measurements sync to the account owner's app. The account owner has measurement data of all users under his/her account. Some examples of this type of user are children under their parents or a group of people under their coach. This is ideal for parents to track their child's weight or fitness coaches tracking their clients' progresses.
To add such a user, do the following:
1) Open the Renpho app.
2) Select/tap the "My Account" tab.
3) Tap/Select "Add a member".
4) Tap/Select "Add Measurement User".
5) Complete profile information.
6) Tap/Select "Confirm".
(3) The 3rd method is adding "Friends". Each friend has an individual account and data syncs to their own account. One user can "Add a Friend", then a friend request will be sent out. After the friend request is accepted, the two users become "Friends". Between the two friends, they can view each other's historical data but not the other's personal profile. It is great for weight loss buddies to hold each other accountable and encourage each other.
1) Open the Renpho app.
2) Select/tap the "My Account" tab.
3) Tap/Select "Add a member".
4) Tap/Select "Add Friends".
5) Enter your friend's Renpho app account.
6) Tap/Select "Confirm" and await your friend's approval.
Yes, the scale can be used in 2 ways:
1. You can have the scale synced with your phone. The measurements are uploaded to the Renpho mobile app immediately.
2. You can use the scale without your phone. The scale can store 10 measurements; and once the phone is connected to the scale, the data will sync to your account.
Notes:
- Please wait for the scale to auto-shutoff (about 10 seconds) to store the measurements if you are using the storage function.
- If you want to replace the battery or restart the scale, please sync the stored data to the app beforehand otherwise the data will be lost.
- The scale can store up to 10 measurements.
- If you want multiple people to use a scale together, please create one account and others person just create as a user under the same account. If all of you are individual account owners, once has an owner connects to the scale, those date stored under scale will be synced to the owner who is syncing with the scale, which means your data were taken by other individual account owners. But If you are using the same account, and one of the users syncs with the scale, the data will be automatically assigned. If the data is not recognized, a window will pop up for you and let you assign those data to the correct user.
Scale Error Indications:
Lo indicates low power.
Replace/recharge the battery within 3 days when the scale displays "Lo".
EEr indicates the scale sensor may have been overloaded or an internal programming error.
The scale can support a maximum weight of 396 pounds. If EEr is not caused by excessive weight, please restart the scale by taking out the batteries for 5 seconds (and putting them back in) or pressing the reset button for 5 seconds.
Apple Watch & 3rd Party Apps:
1) Open the Renpho app
2) Select/tap the "My Account" tab
3) Select/tap "Settings" in the upper right
4) Select Google Fit and login to your Google Fit account and allow Renpho to access your Google Fit account.
After you use the scale, the data will be uploaded to Google Fit. You can login to your app to view your data.
Tips:
If you logout of the Renpho app, the data will not sync with Google Fit. Ensure you are logged in to both the - Renpho and Google Fit apps.
Ensure you are the primary user. A user can only sync one Renpho app to one Google Fit account.
- In the Renpho App, go to the "My Account" tab.
- Tap/select "Settings" at the top right of the "My Account" tab.
- Under "Settings", tap/select "Samsung Health".
- Open the Samsung Health App and login to your Samsung Health account.
- After you login to your Samsung Health account, go back into the Renpho app to the authorization page linking Renpho with Samsung Health.
- Switch on the "Samsung Health" button in the top right. At that point, a new authorization page will pop up asking you to allow Renpho to read and write Samsung Health data.
- Ensure all permissions are enabled.
- Try using the Renpho app again. At this point, data from the Renpho app should now sync with Samsung Health.
If you still cannot sync data to Samsung Health, try disabling the permissions and then re-enabling the permissions again.
1. Open the Samsung Health app.
2. Tap/select Samsung Health settings in the upper left, then tap/select the wheel gear.
3. Tap/select "Data Permissions".
4. Tap/select "Renpho".
5. Turn off the permission in the top right.
6. Return to the Renpho app. Under the "My Account" tab, go to "Settings", tap/select "Samsung Health".
7. Switch on the "Samsung Health" button in the top right. At that point, a new authorization page will pop up asking you to allow Renpho to read and write Samsung Health data.
8. Ensure all permissions are enabled, then select confirm.
Notes:
1. Ensure you complete Step 5 by switching off the permission for Renpho to access Samsung Health. If you don't, when you complete Step 7, the new authorization page won't pop up.
2. If you logout of the Renpho app, the data will not sync with Samsung Health. Ensure you are logged in to both the Renpho and Samsung Health apps.
3. Ensure you are the primary user. A user can only sync one Renpho app to one Samsung Health account.
1. Standard steps:
(1) In the Renpho app, go to "Settings", select "Fitbit".
(2) Enable Fitbit, login to your Fitbit account.
(3) Select "Allow All" and then tap "Allow" to access Fitbit App.
(4) After connection, all the data will sync to your Fitbit App. You can view your measurements on both the app and the web.
2. If the standard steps do not work, restart your phone and try reinstalling both the Renpho App and Fitbit app.
For Android:
Go to your Android phone's central control panel under Settings > Application > Renpho > uninstall. If you just delete the shortcut on your desktop, that doesn't actually delete the app.
For iPhone:
When you delete the Renpho app, a message may appear saying "You have data from Renpho in your Health data." DO NOT select "Delete".
If message says, "Deleting this app will also delete its data" Select "Delete".
3. After reinstalling, allow all permissions from the apps when prompted. Then try measuring again.
Tips:
1. If you logout of the Renpho app, the data will not sync with Fitbit. Ensure you are logged in to both the Renpho and Fitbit apps.
2. Ensure you are the primary user. A user can only sync one Renpho app to one Fitbit account.
3. Fitbit may have restrictions allowing minors using it. Each jurisdiction has its own rules.
For previous versions of iOS 13, please use the following steps to sync with Apple Health:
1. Open the "Health" App on your iPhone, select "Sources".
2. Select "Renpho" from the sources list.
3. Enable all categories to allow the Renpho App to transfer data to Apple Health.
For iOS 13 or above versions, please use the following steps to sync with Apple Health:
1. Open the "Health" App on your iPhone, click the user image at the top right corner.
2. Select "Apps" under Privacy and select "Renpho".
3. Enable all categories to allow the Renpho App to transfer data to Apple Health.
Tips:
1. If you logout of the Renpho app, the data will not sync with Apple Health. Ensure you are logged in to both the Renpho and Apple Health apps.
2. Ensure you are the primary user. A user can only sync one Renpho app to one Apple Health account.
Before you can use the Renpho scale on your Apple Watch, ensure you have the Renpho App downloaded on your phone and you have the scale paired with the Renpho app on your phone first. Once that is done, you can use the Renpho scale on your Apple Watch with the following steps.
1. Install and open the Renpho Apple Watch App. On the main interface, tap "Measuring".
2. Step onto the scale and stand still.
3. After standing still for several seconds, you will see "Connecting" followed by the status "Measuring".Your measurements will appear after 5-10 seconds.
4. Tap the back arrow to view your measurement history.
Notes:
1) You can use the Apple Watch with your smartphone under these following conditions:
* When the Apple Watch is disconnected with smartphone
* When the watch is offline (i.e. it is not connected to WiFi).
* When the Apple Watch is offline and disconnected with smartphone, after restarting the watch.
2) Ensure your Watch has iOS 4.0 or above.
3) Ensure you keep the watch screen on during the entire measurement process.
Troubleshooting: Scales
1. Make sure your feet are bare.
2. Stand firmly on the scale with feet apart, facing the LED digital display.
3. Wait about 15s for the weighing process to finish.
4. Try applying moisturizer to your feet and measure again.
5. Ask another person to step on the scale and see if the body fat data works for them.
Please replace with new batteries or charge the scale.
For battery model:
1. Please ensure the positioning of the batteries is correct.
2. If there is any rust on the surface of the battery compartment, please clean it.
3. Please make sure all points of contact are tight.
For rechargeable model:
Try resetting by pressing the reset button for 5 seconds after a night of charging.
Tips for extending service life:
1. When not in use for a long period of time, please remove the batteries and place the device in a dry room and protect it against extreme moisture, heat, lint, dust, and direct sunlight. Never place any heavy objects on the device.
2. Replace the battery within 3 days when the scale displays "Lo".
3. Excessive heat may damage the battery. Avoid using and storing the scale in high-temperature places.
4. Do not use the scale in a humid environment.
5. Do not mix old and new batteries.
For rechargeable model:
1. Do not use while charging.
2. Do not try to keep charging it after it is fully charged.
Bluetooth scales transmit a signal to sync with your phone; thus, most Bluetooth scales will consume more battery power than basic scales.
The complimentary batteries are for trial purposes. Please replace the battery within 3 days when the scale displays "Lo".
If you select to view your weight in st+lb in the App, please note that the App will display your weight in stone rounded down to the nearest whole number and then display the remainder weight in imperial pounds. For example, someone who weighs 142.8 lbs (on the scale) will have their weight display as 10 stones 2.8 lbs in the App (10 stones = 140 pounds; 140+2.8 = 142.8 pounds). Please keep this in mind if you are trying to convert the pounds you see displayed on the scale to compare it to the App's display in stone.
If you use a conversion calculator for 142.8 lbs, it would display 10.2 stones.
1. Open the Renpho app.
2. Under the login page, tap "Forget your password?".
3. Type in your email and receive the verification code.
Notes:
- The verification code expires in 30 minutes.
- Ensure your email address is correct.
- If the email does not arrive in your inbox in a few minutes, check your spam or junk folder or try resending again after 2-3 minutes.
- If it still does not work, contact the support team at support@renpho.com.
For battery models:
1. Remove one of the batteries out of the scale.
2. Wait for 5 seconds and put the battery back in.
3. This resets the scale. Try stepping onto the scale again to check whether it can display 0.00 when there is no weight on it.
For rechargeable models:
1. There is a reset button on the back of the scale. Press it for 5 seconds to reset the scale.
2. Try stepping onto the scale again to check whether it can display 0.00 when there is no weight on it.
For battery models:
1. Remove one of the batteries out of the scale.
2. Wait for 5 seconds and put the battery back in.
For rechargeable models:
There is a reset button on the back of the scale. Press it for 5 seconds to reset the scale.
Since the website and Renpho App are two different systems, you need to create an account in the App.
If there is a pop-up window saying that the server is temporarily unable to service your request, please follow these steps:
1. Check your internet connection. Turn off your WIFI, try to login using your cell phone’s network (3 or 4G network).
2. Disable your VPN if you are using one.
Understanding Measurement Results
Body composition analysis is an inexact science, regardless of the manufacturer or method of measurement. Because your scale combines the measurements it takes with variables stored in your user profile according to our algorithm, the numbers you see may vary from those you see using other measurement methods – which is completely normal. When you're measuring body composition, it's more important to pay attention to overall trends than the absolute value of a single measurement. (Tracking in the Renpho app helps with that.)
For the purposes of Athlete Mode for the Renpho Bluetooth Smart Scales, an athlete is defined as someone who consistently works out for approximately 3 times a week for 2 hours. This may also apply to people, who previously worked out frequently for a long period of time but less now. This mode is also suitable for people involved in endurance sports, such as running and cycling.
If you are still wondering whether or not you should use Athlete Mode, don't worry too much about it. There is not an exact moment where you are - or are not - an athlete. Some people will get a slight underestimation on athlete mode and a slight overestimation on standard adult mode, falling into a gray area. In which case, the most important factor to look for in the Renpho Bluetooth Smart Scales is when you are given consistent readings over a period of time. Sticking with the same assessment system will likely yield a better overall picture of a person's health status. Relative changes in value are more meaningful than the absolute value of a single measurement.
It was found that body fat estimation using bioelectrical impedance analysis (BIA) can overestimate the body fat percentage of adult athletes. The physiological variations of athletes are said to account for the difference in body composition compared to the average person with a moderately active lifestyle. Such variations include higher bone density and hydration levels in athletes. Therefore, to get the most accurate measurement results, adult athletes should turn on Athlete Mode in the Renpho app.
Under the app's home section, tap/select a metric to view the healthy range. A brief explanation will pop up.
The Renpho scale has an incremental measurement accuracy range that is based on how much you weigh:
50kgs: ± 0.3kg
100kgs ± 0.4kg
150kgs ± 0.5kg
110lbs: ± 0.66lb
220lbs ± 0.88lb
330lbs ± 1.1lbs
For example, if you weigh 220lbs, the scale is accurate to within ±0.88lbs difference.
Please don’t use the scale if you weigh more than 396 lbs.
Like most household body fat scales, the Renpho Smart Body Composition Scales use the Bio-electrical Impedance Analysis or Bioimpedance Analysis (BIA) Method to assess body compositions. Measuring body fat in relation to lean body mass is an integral part of a health and nutrition evaluations.
This non-invasive test simply involves your feet touching four electrodes on the scale. A low level, imperceptible electrical current is sent through the body. The flow of the current is affected by the amount of water in the body. The device measures how this signal is impeded through different types of tissue. Tissues that contain large amounts of fluid and electrolytes, such as blood, have high conductivity, but fat and bone slow the signal down. As BIA determines the resistance to flow of the current as it passes through the body, it provides estimates of body water from which body fat is calculated using selected algorithms.
This is why the measurements need to be done barefoot, with both the user's feet on the scale touching the metal pads.
1) Open the Renpho app
2) Select/tap the "My Account" tab
3) Select/tap "Settings" in the upper right
4) Select Google Fit and login to your Google Fit account and allow Renpho to access your Google Fit account.
After you use the scale, the data will be uploaded to Google Fit. You can login to your app to view your data.
Tips:
If you logout of the Renpho app, the data will not sync with Google Fit. Ensure you are logged in to both the - Renpho and Google Fit apps.
Ensure you are the primary user. A user can only sync one Renpho app to one Google Fit account.
- In the Renpho App, go to the "My Account" tab.
- Tap/select "Settings" at the top right of the "My Account" tab.
- Under "Settings", tap/select "Samsung Health".
- Open the Samsung Health App and login to your Samsung Health account.
- After you login to your Samsung Health account, go back into the Renpho app to the authorization page linking Renpho with Samsung Health.
- Switch on the "Samsung Health" button in the top right. At that point, a new authorization page will pop up asking you to allow Renpho to read and write Samsung Health data.
- Ensure all permissions are enabled.
- Try using the Renpho app again. At this point, data from the Renpho app should now sync with Samsung Health.
If you still cannot sync data to Samsung Health, try disabling the permissions and then re-enabling the permissions again.
1. Open the Samsung Health app.
2. Tap/select Samsung Health settings in the upper left, then tap/select the wheel gear.
3. Tap/select "Data Permissions".
4. Tap/select "Renpho".
5. Turn off the permission in the top right.
6. Return to the Renpho app. Under the "My Account" tab, go to "Settings", tap/select "Samsung Health".
7. Switch on the "Samsung Health" button in the top right. At that point, a new authorization page will pop up asking you to allow Renpho to read and write Samsung Health data.
8. Ensure all permissions are enabled, then select confirm.
Notes:
1. Ensure you complete Step 5 by switching off the permission for Renpho to access Samsung Health. If you don't, when you complete Step 7, the new authorization page won't pop up.
2. If you logout of the Renpho app, the data will not sync with Samsung Health. Ensure you are logged in to both the Renpho and Samsung Health apps.
3. Ensure you are the primary user. A user can only sync one Renpho app to one Samsung Health account.
1. Standard steps:
(1) In the Renpho app, go to "Settings", select "Fitbit".
(2) Enable Fitbit, login to your Fitbit account.
(3) Select "Allow All" and then tap "Allow" to access Fitbit App.
(4) After connection, all the data will sync to your Fitbit App. You can view your measurements on both the app and the web.
2. If the standard steps do not work, restart your phone and try reinstalling both the Renpho App and Fitbit app.
For Android:
Go to your Android phone's central control panel under Settings > Application > Renpho > uninstall. If you just delete the shortcut on your desktop, that doesn't actually delete the app.
For iPhone:
When you delete the Renpho app, a message may appear saying "You have data from Renpho in your Health data." DO NOT select "Delete".
If message says, "Deleting this app will also delete its data" Select "Delete".
3. After reinstalling, allow all permissions from the apps when prompted. Then try measuring again.
Tips:
1. If you logout of the Renpho app, the data will not sync with Fitbit. Ensure you are logged in to both the Renpho and Fitbit apps.
2. Ensure you are the primary user. A user can only sync one Renpho app to one Fitbit account.
3. Fitbit may have restrictions allowing minors using it. Each jurisdiction has its own rules.
For previous versions of iOS 13, please use the following steps to sync with Apple Health:
1. Open the "Health" App on your iPhone, select "Sources".
2. Select "Renpho" from the sources list.
3. Enable all categories to allow the Renpho App to transfer data to Apple Health.
For iOS 13 or above versions, please use the following steps to sync with Apple Health:
1. Open the "Health" App on your iPhone, click the user image at the top right corner.
2. Select "Apps" under Privacy and select "Renpho".
3. Enable all categories to allow the Renpho App to transfer data to Apple Health.
Tips:
1. If you logout of the Renpho app, the data will not sync with Apple Health. Ensure you are logged in to both the Renpho and Apple Health apps.
2. Ensure you are the primary user. A user can only sync one Renpho app to one Apple Health account.
Before you can use the Renpho scale on your Apple Watch, ensure you have the Renpho App downloaded on your phone and you have the scale paired with the Renpho app on your phone first. Once that is done, you can use the Renpho scale on your Apple Watch with the following steps.
1. Install and open the Renpho Apple Watch App. On the main interface, tap "Measuring".
2. Step onto the scale and stand still.
3. After standing still for several seconds, you will see "Connecting" followed by the status "Measuring".Your measurements will appear after 5-10 seconds.
4. Tap the back arrow to view your measurement history.
Notes:
1) You can use the Apple Watch with your smartphone under these following conditions:
* When the Apple Watch is disconnected with smartphone
* When the watch is offline (i.e. it is not connected to WiFi).
* When the Apple Watch is offline and disconnected with smartphone, after restarting the watch.
2) Ensure your Watch has iOS 4.0 or above.
3) Ensure you keep the watch screen on during the entire measurement process.
1. Make sure your feet are bare.
2. Stand firmly on the scale with feet apart, facing the LED digital display.
3. Wait about 15s for the weighing process to finish.
4. Try applying moisturizer to your feet and measure again.
5. Ask another person to step on the scale and see if the body fat data works for them.
Please replace with new batteries or charge the scale. For battery model: For rechargeable model: Tips for extending service life: For rechargeable model:
1. Please ensure the positioning of the batteries is correct.
2. If there is any rust on the surface of the battery compartment, please clean it.
3. Please make sure all points of contact are tight.
Try resetting by pressing the reset button for 5 seconds after a night of charging.
1. When not in use for a long period of time, please remove the batteries and place the device in a dry room and protect it against extreme moisture, heat, lint, dust, and direct sunlight. Never place any heavy objects on the device.
2. Replace the battery within 3 days when the scale displays "Lo".
3. Excessive heat may damage the battery. Avoid using and storing the scale in high-temperature places.
4. Do not use the scale in a humid environment.
5. Do not mix old and new batteries.
1. Do not use while charging.
2. Do not try to keep charging it after it is fully charged.
Bluetooth scales transmit a signal to sync with your phone; thus, most Bluetooth scales will consume more battery power than basic scales.
The complimentary batteries are for trial purposes. Please replace the battery within 3 days when the scale displays "Lo".
If you select to view your weight in st+lb in the App, please note that the App will display your weight in stone rounded down to the nearest whole number and then display the remainder weight in imperial pounds. For example, someone who weighs 142.8 lbs (on the scale) will have their weight display as 10 stones 2.8 lbs in the App (10 stones = 140 pounds; 140+2.8 = 142.8 pounds). Please keep this in mind if you are trying to convert the pounds you see displayed on the scale to compare it to the App's display in stone.
If you use a conversion calculator for 142.8 lbs, it would display 10.2 stones.
1. Open the Renpho app.
2. Under the login page, tap "Forget your password?".
3. Type in your email and receive the verification code.
Notes:
- The verification code expires in 30 minutes.
- Ensure your email address is correct.
- If the email does not arrive in your inbox in a few minutes, check your spam or junk folder or try resending again after 2-3 minutes.
- If it still does not work, contact the support team at support@renpho.com.
For battery models:
1. Remove one of the batteries out of the scale.
2. Wait for 5 seconds and put the battery back in.
3. This resets the scale. Try stepping onto the scale again to check whether it can display 0.00 when there is no weight on it.
For rechargeable models:
1. There is a reset button on the back of the scale. Press it for 5 seconds to reset the scale.
2. Try stepping onto the scale again to check whether it can display 0.00 when there is no weight on it.
For battery models:
1. Remove one of the batteries out of the scale.
2. Wait for 5 seconds and put the battery back in.
For rechargeable models:
There is a reset button on the back of the scale. Press it for 5 seconds to reset the scale.
Since the website and Renpho App are two different systems, you need to create an account in the App.
If there is a pop-up window saying that the server is temporarily unable to service your request, please follow these steps:
1. Check your internet connection. Turn off your WIFI, try to login using your cell phone’s network (3 or 4G network).
2. Disable your VPN if you are using one.
Lo indicates low power.
Replace/recharge the battery within 3 days when the scale displays "Lo".
EEr indicates the scale sensor may have been overloaded or an internal programming error.
The scale can support a maximum weight of 396 pounds. If EEr is not caused by excessive weight, please restart the scale by taking out the batteries for 5 seconds (and putting them back in) or pressing the reset button for 5 seconds.
Body composition analysis is an inexact science, regardless of the manufacturer or method of measurement. Because your scale combines the measurements it takes with variables stored in your user profile according to our algorithm, the numbers you see may vary from those you see using other measurement methods – which is completely normal. When you're measuring body composition, it's more important to pay attention to overall trends than the absolute value of a single measurement. (Tracking in the Renpho app helps with that.)
For the purposes of Athlete Mode for the Renpho Bluetooth Smart Scales, an athlete is defined as someone who consistently works out for approximately 3 times a week for 2 hours. This may also apply to people, who previously worked out frequently for a long period of time but less now. This mode is also suitable for people involved in endurance sports, such as running and cycling.
If you are still wondering whether or not you should use Athlete Mode, don't worry too much about it. There is not an exact moment where you are - or are not - an athlete. Some people will get a slight underestimation on athlete mode and a slight overestimation on standard adult mode, falling into a gray area. In which case, the most important factor to look for in the Renpho Bluetooth Smart Scales is when you are given consistent readings over a period of time. Sticking with the same assessment system will likely yield a better overall picture of a person's health status. Relative changes in value are more meaningful than the absolute value of a single measurement.
It was found that body fat estimation using bioelectrical impedance analysis (BIA) can overestimate the body fat percentage of adult athletes. The physiological variations of athletes are said to account for the difference in body composition compared to the average person with a moderately active lifestyle. Such variations include higher bone density and hydration levels in athletes. Therefore, to get the most accurate measurement results, adult athletes should turn on Athlete Mode in the Renpho app.
Under the app's home section, tap/select a metric to view the healthy range. A brief explanation will pop up.
The Renpho scale has an incremental measurement accuracy range that is based on how much you weigh:
50kgs: ± 0.3kg
100kgs ± 0.4kg
150kgs ± 0.5kg
110lbs: ± 0.66lb
220lbs ± 0.88lb
330lbs ± 1.1lbs
For example, if you weigh 220lbs, the scale is accurate to within ±0.88lbs difference.
Please don’t use the scale if you weigh more than 396 lbs.
Like most household body fat scales, the Renpho Smart Body Composition Scales use the Bio-electrical Impedance Analysis or Bioimpedance Analysis (BIA) Method to assess body compositions. Measuring body fat in relation to lean body mass is an integral part of a health and nutrition evaluations.
This non-invasive test simply involves your feet touching four electrodes on the scale. A low level, imperceptible electrical current is sent through the body. The flow of the current is affected by the amount of water in the body. The device measures how this signal is impeded through different types of tissue. Tissues that contain large amounts of fluid and electrolytes, such as blood, have high conductivity, but fat and bone slow the signal down. As BIA determines the resistance to flow of the current as it passes through the body, it provides estimates of body water from which body fat is calculated using selected algorithms.
This is why the measurements need to be done barefoot, with both the user's feet on the scale touching the metal pads.
Renpho Wholesale Terms and Conditions
If you are interested in the wholesale or distribution of Renpho products, or want to have any kind of business cooperation with Renpho, please contact our Wholesale Sales Team via wholesale@renpho.com or fill in the contact form below. We will get back to you within 24 hours!
Please note that we only accepts applicants who has a business entity. Renpho maintains full rights to judge and determine an applicant's acceptance into the Renpho Wholesale Programs.