Reviews
Got brand-new, shrink-wrapped Eyeris 3 as a gift. The Eyeris 3 itself is nice.
Couldn’t find the storage pouch it says is included. Several days of back-and-forth with customer service ended with them essentially saying “too bad, so sad” because I’m not able to provide the order number. (Again, it was a gift)
I bet that pouch costs well under a dollar to make. And I didn’t even ask if I could have one for free! I just asked if there was any way to get a replacement. Nope!
Companies positioning themselves as purveyors of premium/luxury items should be prepared to have can-do customer service, not roadblocks of their own design. That’s how you get repeat business.
Once someone’s been introduced to the product, the service is going to be the differentiator as to whether that customer feels confident to buy more products for themselves or as gifts.
It should be Bluetooth compatible. But it’s not and that sucks
I've had my Renpho for about 6 months. I got it on the recommendation of my ophthalmologist to help with dry eyes. Although the specs say it gets warm enough to help, it really doesn't. Maybe it's because I have a small face so most of the contact is on the temples. The middle part arches up and doesn't completely touch my eyes. That said, even though it doesn't fully touch my eyes, I find that the massage function is too much pressure on them I can do the temple massage and that feels good but I'd like to be able to use the eye massage without feeling like my eyeballs are being pushed into my skull. The preprogrammed sounds are nice but too loud, even at low volume. I wouldn't buy again.
Amazing! Works exactly as described. My new favorite thing.
Very good helps me sleep relaxes me and livid all off the add ons that you can use. Including voice activation
