Privacy Policy

Joicom Corporation d/b/a Renpho (“Renpho,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy governs how we handle the personal data (“personal information,” “your data,” “your information,” or information “from” or “about” you) that we collect online (e.g., through our mobile applications (“App”) or websites) and offline (e.g., through customer support channels) (collectively, the “Services”). This Privacy Policy explains what personal data is collected when you use the Services, how such personal data will be processed, and the choices that are available to you with respect to your personal data.

By accessing the Services on any computer, mobile phone, tablet, or other device, making a purchase from Renpho, or otherwise interacting with Renpho, YOU PROMISE US THAT (I) YOU HAVE READ, UNDERSTAND, AND AGREE TO THIS PRIVACY POLICY, AND (II) YOU ARE OVER 13 YEARS OF AGE (OR HAVE HAD YOUR PARENT OR GUARDIAN READ AND AGREE TO THIS PRIVACY POLICY FOR YOU). If you do not agree, or are unable to make this promise, you must not use the Services. In such case, you must (a) delete your account and contact us to request deletion of your data; (b) cancel any subscriptions using the functionality provided by Apple (if you are using iOS), Google (if you are using Android), any other app stores that may be available from time to time, or by us if you purchased directly from our Services; and (c) delete the App from your devices.

Renpho may modify this Privacy Policy at any time, and will post the current version on this website with the date it was last revised. If we make any material changes, we will provide you with additional notice. We encourage you to periodically review our Privacy Policy to stay informed about how we are using the data we collect. You will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Services after the date such revised Privacy Policy is posted.

YOUR DATA:

We may collect any data you choose to provide directly to us, for example when making a purchase, creating or using an account, using our products and their health-related features, seeking customer service or otherwise interacting with us, or being referred to us by a friend or family member.

In order to use some of our apps or websites, we may ask you to enter your name, email, gender, date of birth, current weight and height, target weight, fitness level, areas for improvement, and food preferences, and ask other onboarding questions. In some of our Services, you are able to skip some of the onboarding questions by tapping on Skip or similar options.

You can use the relevant features of Renpho's health equipment without creating an account. However, creating an account and sharing your personal data allows Renpho to provide you with enhanced health-related insights and Services, including providing health information and recommendations that are most relevant to you and your family, providing insights and analysis of your health tendencies, providing customized health reminders, and overall providing a more personalized, fulfilling user experience.

For the 12-month period prior to the date of this Privacy Policy, we explain here what categories of personal information we have collected, where we got it from, and with whom we have shared it:

Biometric data for specific products when you sync your health equipment to an account or profile may include:

• Through smart body scales: weight, BMI, body fat, fat-free body weight, subcutaneous fat, visceral fat, body water, skeletal muscle, muscle mass, bone mass, protein, BMR, and metabolic age;
• Through food scales: weight, calories, protein, total fat, cholesterol, sodium, total carbohydrate, dietary fiber, total sugars, and levels of vitamin D (D2+D3), vitamin A, vitamin E, vitamin C, vitamin B6, vitamin B12, calcium, iron, potassium, magnesium, manganese, zinc, copper, phosphorus, selenium, retinol equivalent, and niacin;
• Through smart measuring tapes: neck, shoulder, bust, waist, abdomen, hip, biceps, thigh, and calf measurements, and waist-hip ratios;
• Through blood pressure cuffs: SYS, DIA, and BPM;
• Through AI bikes(Use Ai Gym APP): exercise duration, distance, calories, power, cadence, and resistance; and
• Through smart jump ropes: exercise duration, calories, average jump speed, number of jumps, number of tangles, and maximum consecutive jumps.

Location information: We collect location information to enable the properly functioning of our products, website(s) and mobile app(s). To provide and improve the Services, personalize user experiences, ensure account security and prevent fraud, and to comply with applicable legal and regulatory requirements. We will enable the search function of Bluetooth devices according to the authorization of location information, and provide corresponding suggestions according to your location information. If you refuse the location function in the service, you may not be able to use some of the functions of our products, website(s) or mobile apps.

Text Marketing and notifications:

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed [INSERT A NUMBER] a month. You acknowledge that consent is not a condition for any purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.

Protection of Renpho and Others - If we believe the release of data about you is necessary to protect the rights, property, and safety of others, to respond to legal process, or to investigate or remedy potential violations of our policies, we may share your data as permitted or required by any applicable law, rule, or regulation. This includes contacting emergency responders or law enforcement, as well as exchanging data with other entities for fraud protection and credit risk reduction.

Acquisition - In the event that our company or substantially all of its assets are acquired, your personal data may be one of the transferred assets.

With Your Consent - We may disclose your personal data with your express consent.

We do not sell any personal data to third parties. Sometimes we send offers to selected groups of Renpho customers on behalf of other businesses. When we do this, we do not give that business your personal data.

Please note that if you voluntarily submit any personal data for posting on the Services, including social media, such as a review, comment, or “like,” the information becomes publicly available and can be collected and used by others, so you should use care before posting information about yourself online.

In some jurisdictions, individuals may have the right to opt-in or withdraw consent for certain uses. If you reside in such jurisdictions, you may have additional rights which are detailed below, in “User Rights and Choices Regarding Personal Data,” “California Privacy Rights,” or “European Data Protection Rights.”

DATA WE COLLECT BY AUTOMATED MEANS / COOKIE POLICY:
When you visit the Services, we may automatically collect certain data from you, including your device-identifying data such as IP address, MAC address, hardware ID, IDFA, and AAID; unique identifiers associated with your device including device settings (e.g., language and time zone settings); your operating system, hardware Version, app version, browser type, internet service provider, mobile carrier, and network type and signals; debugging information, pages and content that you visit on the Services, what you click on, the state and country from which you access the Services, date and time of your visit, the number of times you return to the Services, web pages you linked to our Services from, and other clickstream data.

Like many commercial websites, we analyze how visitors use our Services online through what is known as "cookie" technology or similar tracking tools. A cookie is a small text file that is placed on your computer when you access the Services online and allows us to recognize you each time you visit the Services online. We may use cookies to: (1) allow you to use the Services without having to re-enter your user name and password; (2) enhance or personalize your Services usage and shopping experience; (3) monitor Services usage; (4) manage the Services; and (5) improve the Services and our products, including providing you with interest-based ads. For more information on our advertising, see below: “Interest-Based Advertising.”(6) Account verification; (7) Maintaining account and data security.

We use the service Google Analytics to measure our web traffic and how people use our site. You can learn more about Google Analytics' privacy policies and opt out of Google Analytics cookies at the following links:

• Google Privacy Policy
• Google Analytics Opt-out Add-on (by Google)

If you choose, you can set your browser to reject cookies or you can manually delete individual cookies or all of the cookies on your computer by following your browser's help file directions. You can learn more about how to change your cookie settings on common browsers by clicking on the following links:

• Google Chrome
• Firefox
• Safari
• Internet Explorer

However, if your browser is set to reject cookies or you manually delete cookies, you may have some trouble accessing and using some of the pages and features that are currently on our Services, or that we may put on our Services in the future. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser's settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis. Note that browser-management tools for cookies are outside of our control and we cannot guarantee their effectiveness.

When you access the Services through a social network, we also collect data from the social network in accordance with your settings on the social network. This data may include your username, friends or followers, check-ins, and likes, and you may choose to grant or deny us access to such permissions. For more information regarding any such permissions, refer to the permissions reference pages of the social media networks with which you have an account. For more information regarding Facebook and Instagram permissions, refer to the Facebook Permissions Reference page.

We may combine the data we collect through cookies, web beacons, social medial permissions, or other technology tools with other data we have collected from you or data from other sources.

Except as otherwise provided in this Privacy Policy we do not recognize do-not-track signals from your web browser.

AGGREGATE, DEIDENTIFIED DATA:

We may use aggregated, deidentified data from the above sources for statistical analysis, research, commercial, and other purposes. Aggregate, deidentified data is not “personal data,” “personal information,” or “your” data or information under this Privacy Policy or under law. We may share aggregate, deidentified data about Services users with third parties to help us understand our user demographic, including user demographic interests, habits, and usage patterns for certain of our Services so that we may market our products more effectively.

INTEREST-BASED ADVERTISING:
We may use third-party advertising companies that use tracking technologies to serve our advertisements across the Internet. These companies may collect data about your visits to the Services and other websites and your interaction with our advertising and other communications. These advertising companies serve ads on behalf of us and others on non-affiliated sites, and some of those ads may be personalized, meaning that they are intended to be relevant to you based on data collected about your visits to the Services and elsewhere over time. Other companies may also use such technology to advertise on our Services.

In particular, we may share certain information with Facebook that allows us to create Custom or Lookalike Audiences. You may learn more about Facebook Lookalike Audiences here and how to opt out of having your off-Facebook activity sent to Facebook here. We encourage you to review Facebook's Privacy Policy here.

You have the choice to tell us not to collect and use this data, and in some jurisdictions, we will only engage in interest-based advertising if you opt-in. If you would like more information about this practice and to know your choices concerning interest-based ads, visit:

http://www.networkadvertising.org/choices/

www.aboutads.info/choices

THIRD-PARTY LINKS AND DEVICES ON OUR SERVICES:
Our Services and products may include third-party products, services, and links to third-party websites, including social media, advertisements, apps, and external services that are not affiliated with us. Our Privacy Policy does not apply to products and services offered by third parties, including third-party apps such as Google Health and Apple Health that you have the option to sync with our products. When you use such products or services, the third parties may collect your data, and we cannot guarantee the safety and privacy of your data in that circumstance. For this reason, we strongly suggest that you read the third party's Privacy Policy, just as you have taken the time to read ours. We are not responsible for the content or privacy and security practices and policies of any third parties.

POLICY FOR CHILDREN:
The Services are not directed to children, and we do not knowingly collect data from or market to children under the age of 13 without verifiable parental consent. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below, and we will endeavor to investigate and delete such information from our systems.

USER RIGHTS AND CHOICES REGARDING PERSONAL DATA:

If you sign up for our mailing list, we will send you informational emails about offers of Services. At any time, you can ‘unsubscribe' yourself from our email list simply by clicking the “unsubscribe” button.

If you do not wish to receive communications from us about special offers and promotions, you can opt-out of receiving these communications by following the instructions contained in the messages you receive. Even if you opt-out of receiving these messages, we reserve the right to send you certain communications relating to the Services we provide, and we may send you Services announcements and administrative messages. We do not offer you the opportunity to opt-out of receiving those communications. For more information about interest-based advertising, including how you can manage advertising, please see above: “Interest-Based Advertising.”

You may at any time review or change the data in your account or terminate your account by:

• Logging into your account settings and updating your account; or
• Contacting us using the contact information provided below in: “Contact Us.”
  
  

Upon your request to terminate your account, we will deactivate or delete your account and personal data from our active databases. However, some data may be retained in our files for permitted or required uses, such as to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

You may also exercise your rights, subject to applicable laws, to request that we provide you with certain information on the personal data we have collected about you, or to correct, delete, or restrict our access to your personal data. Please note that we may retain certain data as required or permitted by applicable law. If you are a California resident or European or UK citizen, your specific rights are detailed, respectively, in the “California Privacy Rights” and “European Data Protection Rights” sections below. Under the laws of some regions and countries, we have the power to refuse your requests that are unreasonable or for which access is not required by local law.

If you need assistance making personal data changes on your account, or you would like to exercise your rights or make a data privacy-related request, please contact us using the contact information below in: “Contact Us.”

CALIFORNIA PRIVACY RIGHTS:
California laws afford consumers residing in California certain rights with respect to their personal data. If you are a California resident, this section applies to you.

Shine the Light Law

Users who are California residents may request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for their own direct marketing purposes, as well as the names and addresses of all such third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below in: “Contact Us.”

If you are under 18 years of age, reside in California, and have a registered account with the Website, you have the right to request removal of unwanted data that you publicly post on the Website. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Website, but please be aware that the data may not be completely or comprehensively removed from our systems.

California Consumer Privacy Act

If you are a California resident, the California Consumer Privacy Act ("CCPA") provides you with the following rights that are in addition to those set forth elsewhere in this Privacy Policy regarding our use of your personal information:

• The right to know the categories or specific personal information about you that we have collected, used, disclosed, sold or shared for cross-context behavioral marketing. To submit a request to know, you may contact us by email at: privacy@renpho.com. You also may designate an authorized agent to make a request for access on your behalf. You may exercise this right up to twice in a 12 month period.

• The right to request that we delete any personal information we have collected about you. To submit a request for deletion, you may contact us by email at: privacy@renpho.com. You also may designate an authorized agent to make a request for deletion on your behalf. Please note that we may retain certain information as required or permitted by applicable law. You may exercise this right at any time.
  
  

• The right to correct any inaccurate information we have about you. To submit a request for correction, you may contact us by email at: privacy@renpho.com. You also may designate an authorized agent to make a request for correction on your behalf. You may exercise this right at any time.
  
  
  
• The right to limit the use of your sensitive personal information to only certain permissible purposes, such as providing you with the services you requested. Sensitive personal information includes biometric and health information. We limit use of your sensitive personal information to the purposes permitted by the CCPA, including to perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services, to perform services on behalf of our business, and to verify or maintain the quality or safety of products or services that we own or control, and to improve, upgrade, or enhance such products or services.
  
  
  
• The right to opt out of having your information shared for cross-context behavioral marketing purposes. Sharing your personal information means making it available to a third party so that they can use it to display targeted or cross-context behavioral advertisement to you. Cross-context behavioral or targeted advertising means that we display an advertisement to you that is selected based on personal information about you that we obtained or inferred over time from your activities across other companies' websites, applications or online services that we use to predict your preferences or interests. Targeted advertising does not include using your interactions with us or information that you provide to us to select advertisements to show you. To opt out of having your information shared in this way, you may contact us by email at: privacy@renpho.com. You also may designate an authorized agent to make an opt out request on your behalf. You may exercise this right at any time.
  
  You may also opt out by activating a user-enabled global privacy control, such as a browser plug-in or privacy setting, device setting, or other mechanism, that communicates or signals your choice to opt-out of the sharing of personal information. When we receive such a signal we will stop setting third party, analytics, or advertising partner cookies on your browser. This will prevent the sharing of information relating to that specific device through cookies to our advertising or analytics partners. This option does not stop all sharing of your information because we cannot match your device's identification or internet protocol address with your personally identifiable information like your name, phone number, email address or ZIP Code. If you delete cookies on your browser, any prior do not share signal is also deleted and you should make sure that your user-enabled setting is always activated.
  
  We will comply with your request promptly, and at least within 15 business days. Once we receive your request we will wait at least 12 months before asking you to reauthorize personal information sharing.

When you exercise your rights to know, delete and correct and submit a request to us, we will verify your identity by asking you for your email address, telephone number, order number, the last four digits of a credit or debit card used on our Website, or other uniquely identifying information. We also may use a third party verification provider to verify your identity. We will acknowledge receipt of your request and respond within 45 days; if we need an additional 45 days to provide a response we will notify you.

Your exercise of these rights will have no adverse effect on the price and quality of our goods or Services.

For the 12-month period prior to the date of this Privacy Policy, Renpho has not sold any personal information about you, nor does it have any plans to do so in the future.

Please note: If you are a customer of one of our clients, you should contact them first concerning your California Privacy rights.

EUROPEAN DATA PROTECTION RIGHTS:

The controller of your personal information is Joicom Corporation.

Our legal basis for processing your personal information will generally be that you have provided your express consent for such processing (which can be withdrawn at any time, without affecting the lawfulness of the processing based on consent before its withdrawal); the processing is necessary for us to perform a contract with you, or enter into one at your request, for example the terms of use for the Service; the processing is necessary for us to comply with our legal obligations; or the processing is necessary for our legitimate interest and such interest is not overridden by your interests or fundamental rights. This may be the case, for example, where we process your personal data in order to: (i) provide and support the Service; (ii) communicate with you for Service-related purposes; (iii) improve our Service; (iv) make decisions and take actions relating to our business; and/or (v) take actions necessary to protect Joicom Corporation or our reputation.

If you have further questions about, or need further information concerning, the legal basis on which we collect and use your personal information please contact us at the address provided below: “Contact Us”.

European and United Kingdom law provide citizens of countries located in the European Economic Area and the United Kingdom with the following rights with respect to their personal data:

The right to access - You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification - You have the right to request that Renpho correct any of your personal data you believe is inaccurate. You also have the right to request Renpho to complete your personal data that you believe is incomplete.

The right to erasure - You have the right to request that Renpho erase your personal data. Please note that we may retain certain data as required or permitted by applicable law.

The right to restrict processing - You have the right to request that Renpho restrict the processing of your personal data, subject to the conditions in this Privacy Policy.

The right to object to processing - You have the right to object to Renpho's processing of your personal data, subject to the conditions in this Privacy Policy.

The right to data portability - You have the right to request that Renpho transfer your personal data that we have collected to another organization, or directly to you, subject to the conditions in this Privacy Policy and so long as such transfer will not adversely affect the rights and freedoms of others.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at privacy@renpho.com or by phone or mail as detailed below: “Contact Us.”

If you are a European or UK citizen and you feel that Renpho has not addressed a data protection concern in a satisfactory manner, you have the right to lodge a complaint with the data privacy authority where you live. You can find the contact information for your relevant data protection authority at: http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm or, if you are a resident of Switzerland, at: https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact/.

VISITORS FROM OUTSIDE THE U.S. - CROSS-BORDER TRANSFER:
The Services may be hosted in the United States. If you are visiting the Services from outside the United States, your data may be transferred to, stored, and processed in the United States or other countries in accordance with this Privacy Policy. The data protection and other applicable laws of the United States or other countries may not be as comprehensive as those laws or regulations in your country or may otherwise differ from the data protection or consumer protection laws in your country. Your data may be available to government authorities under lawful orders and law applicable in such jurisdictions. By using the Service and/or providing personal data to us, you consent to transfer of your data to our facilities as described in this Privacy Policy.

DATA SECURITY:
We maintain reasonable and appropriate measures designed to maintain data we collect in a secure manner. We have taken certain physical, electronic, and administrative steps to safeguard and secure the data we collect from visitors to the Services. Even though we follow reasonable procedures to try to protect the data in our possession, no security system is perfect and we cannot promise, and you should not expect, that your data will be secure in all circumstances.

We will never ask for your account password, and we recommend that you do not disclose your password to anyone else.

We are not responsible for any of the following circumstances, including without limitation:

(1) Any disclosure of personal data made under the laws, regulations, or other mandatory provisions of the government;

(2) The disclosure of any personal data resulting from the fact that you have communicated the user's password to another person or shared the account with others; and

(3) Any legal disputes and consequences arising from the disclosure of personal data caused by companies we do not own or control, as well as by persons we do not employ or manage.

RETENTION OF YOUR DATA:
Personal data that we collect, access, or process will be retained only as long as necessary for the fulfilment of the purposes for which it was collected, unless otherwise provided in agreements between you and Renpho or as required or authorized by law. Personal data that is no longer required to fulfill the identified purposes will be destroyed, erased, aggregated, or made deidentified.

Rakuten Advertising may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights, please use the below links.

Privacy policy : https://rakutenadvertising.com/legal-notices/services-privacy-policy/

Your rights : https://rakutenadvertising.com/legal-notices/services-privacy-rights-request-form/

AI PrivacyPolicy-Renpho
1. AI Recognition System and Third-Party LLM Integration
1.1 Overview of AI Features
Renpho utilizes an AI system powered by OpenAI and Claude to provide personalized insights, recommendations, and automated responses to enhance user experience. These features rely on user-provided input to generate outputs.
1.2 User Acknowledgment
By using Renpho’s AI-powered features, you agree to the following:
The AI system is an automated tool and does not provide medical, legal, financial, or professional advice. All outputs are for informational purposes only.
Responses may not always be accurate, complete, or up-to-date, and they should not be relied upon without independent verification or consultation with a professional.
You are responsible for ensuring that the input provided to the AI does not include sensitive, confidential, or personally identifiable information unless explicitly required and protected under our Privacy Policy (link to Renpho Privacy Policy).
1.3 Compliance with OpenAI and Claude’s Policies
You acknowledge that your use of AI features is subject to:
1.    OpenAI’s Usage Policies https://openai.com/policies/usage-policies/ and Service Terms https://openai.com/policies/service-terms/ 
2.    Anthropic’s Claude Terms of Service https://www.anthropic.com/legal/commercialterms and Claude Usage Policy https://www.anthropic.com/legal/aup 
Any misuse of these features, including the generation of prohibited content, will result in the suspension or termination of your access to these features.
1.4 Privacy and Data Handling
Renpho processes information shared with the AI system in accordance with Renpho’s Privacy Policy and, where applicable, the EU General Data Protection Regulation (GDPR). For AI-powered features, Renpho acts as the controller for personal data it collects directly from users and may use OpenAI, Anthropic, and other service providers as processors or independent controllers depending on the service and applicable terms.
This section explains the basic information required for EU users to understand how personal data may be processed when they use AI-powered features.Renpho
1.4A EU/GDPR Transparency Notice for AI Features
Where EU, EEA, Swiss or UK data protection laws apply, Renpho provides the following disclosures for AI-powered features:
•    Controller and contact. Renpho is responsible for explaining how it processes personal data in connection with the AI-powered features. Users may contact Renpho at support@renpho.com for privacy requests.
•    Categories of personal data. AI processing may include account information, device or usage information, prompts, uploaded content, conversation history, AI outputs, support communications, and any personal data users choose to include in their inputs.
•    Purposes of processing. Renpho processes this data to provide, secure, monitor, troubleshoot, improve, and administer AI-powered features; prevent misuse; comply with legal obligations; and communicate with users about the service.
•    Legal bases. Renpho relies on performance of a contract to provide requested AI features, legitimate interests to secure and improve the service and prevent misuse, consent where required by law, and legal obligation where processing is necessary for compliance.
•    Recipients. Personal data may be shared with third-party LLM providers, hosting providers, analytics and security vendors, professional advisers, and authorities where required by law.
•    International transfers. Where personal data is transferred outside the EU/EEA, Renpho will rely on an adequacy decision, Standard Contractual Clauses, a data processing agreement, or another lawful transfer mechanism where required.
•    Retention. Renpho retains AI-related personal data only for as long as necessary for the purposes described above, including service delivery, security, audit, legal, accounting, or dispute-resolution purposes, unless a longer period is required by law.
•    Model training and human review. Unless otherwise stated in Renpho’s Privacy Policy or product settings, Renpho does not permit third-party LLM providers to use user inputs or outputs to train their public models. Inputs, outputs, logs, or flagged content may be reviewed by Renpho or service providers for safety, abuse prevention, troubleshooting, and legal compliance.
•    User rights. EU users may request access, correction, deletion, restriction, portability, objection to processing based on legitimate interests, and withdrawal of consent where consent is used. Users may also lodge a complaint with their local data protection authority.
•    Automated decision-making. Renpho’s AI features generate informational outputs and are not intended to make decisions that produce legal or similarly significant effects without appropriate human involvement. If Renpho introduces such processing, it will provide additional notice and safeguards required by law.
●    OpenAI's Privacy Policy https://openai.com/policies/privacy-policy/ governs data processed by OpenAI;
●    Anthropic’s Privacy Policy https://www.anthropic.com/legal/privacy governs data processed via Claude, and Anthropic’s Data Processing Addendum (DPA) with Standard Contractual Clauses addresses GDPR data transfers for EEA/UK/Switzerland users.
You are encouraged to review all documents thoroughly.
Users are advised to avoid providing sensitive personal data unless strictly necessary and covered under applicable data protection laws.
1.5 International Laws and Compliance
By using the AI-powered features, you confirm compliance with applicable laws in your jurisdiction. Users outside the United States should review local regulations governing the use of AI and data protection.
Renpho makes no representation that the AI-powered features powered by OpenAI and Claude are lawful or appropriate in all jurisdictions. It is your responsibility to ensure compliance with local laws.
If you reside in the European Economic Area, Switzerland, or the UK, Renpho will provide the information required by applicable data protection laws in a concise, transparent, intelligible, and easily accessible manner, including the disclosures in Section 1.4A.
●    Your use of services routed to OpenAI may be subject to OpenAI’s applicable terms, policies, and data processing terms.
Your use of services routed to Claude may be subject to Anthropic’s applicable commercial terms, policies, and data processing terms.
●    Where required, Renpho will maintain appropriate contractual and transfer safeguards with relevant service providers for EU/EEA, Swiss, and UK personal data.
1.6 Limitations of Liability
Renpho, OpenAI and Anthropic (provider of Claude) disclaim any liability for inaccuracies, omissions, or adverse outcomes arising from the use of AI-powered features.
Renpho is not responsible for legal or regulatory noncompliance resulting from your use of OpenAI or Claude features in any jurisdiction.
1.7 Updates and Modifications
Renpho reserves the right to modify or discontinue AI-powered features relying on OpenAI, Claude, or both at its discretion and without prior notice.
Updates to this section may occur as required by changes in OpenAI’s policies, 
Anthropic’s Claude policies, privacy regulations, or international laws. Be aware that OpenAI and Anthropic may update their respective policies, privacy documents, regional compliance clauses independently of Renpho. While we strive to keep our references current, there may be delays in updating our terms to reflect such changes. We encourage you to review OpenAI’s and Anthropic’s official policies directly to stay informed of any modifications.
1.8 Third-Party Services Disclaimer
Renpho integrates services from third-party LLM providers, including but not limited to OpenAI and Anthropic (Claude), to enhance user experience. While we strive to collaborate with reputable partners, we do not control or assume responsibility for the actions, content, or policies of these third-party services.
Acknowledgment and Consent
By using Renpho's services, you acknowledge and agree that:
1.    Third-Party Services: Certain features or functionalities may be provided by third-party LLM services (OpenAI / Claude). Your use of these features is subject to the terms and conditions of the respective third-party providers.
2.    No Endorsement: The inclusion of OpenAI or Claude services does not imply endorsement or responsibility for their content, actions, or policies. We recommend reviewing the terms and privacy policies of any third-party services you interact with through our platform.
3.    Limitation of Liability: Renpho shall not be liable for any damages, losses, or issues arising from your use of third-party LLM services, including but not limited to inaccuracies, errors, or omissions in their content, or any actions taken by such third parties.
1.9 Consent and Agreement
By using the AI-powered features, you consent to these terms and agree to comply with 
Renpho’s policies, OpenAI’s Usage Policies, Anthropic’s Claude Commercial Terms of Service, and any applicable laws
1.10 Disclaimer: No Affiliation with OpenAI, ChatGPT or Claude
Renpho is an independent company and is not affiliated with, endorsed by, or sponsored by OpenAI, its ChatGPT service, Anthropic, or the Claude model. Any references to 

Surveys and Product Feedback (Survicate)

Renpho may use Survicate, a third-party survey platform, to collect voluntary feedback about our products, features, and services. We use this feedback solely to identify product improvement opportunities and enhance user experience.

Participation is voluntary and will not affect your access to the Renpho Health App or our core services. We may collect your survey responses, ratings, comments, and limited technical or usage information related to the survey, such as app version, device type, language, or features used.

We do not intentionally collect sensitive personal information through these surveys. Please do not include sensitive personal information, including health information, precise location data, financial information, government-issued identification numbers, or other information subject to special protection under applicable law, in open-text responses.

Survicate processes survey information on Renpho’s behalf as a service provider/data processor and only in accordance with our instructions and applicable law. Where required under the GDPR, we process survey information based on our legitimate interests in improving our products and services, or with your consent where required. We do not sell or share survey information for cross-context behavioral advertising, as those terms are defined under the CCPA. Survey information is retained only for as long as reasonably necessary to fulfill the purposes described above and comply with applicable legal obligations.

CONTACT US:

If you have any concerns or requests regarding data privacy on our Services, please contact us with a thorough description.

Joicom Corporation

14129 The Merge Street, Building 3 Unit A

Eastvale, CA 92880

US:

privacy@renpho.com

1-844-417-0149

EU & UK:

privacy@renpho.com

44-743-466-6088

Last Updated: Augest_10_, 2026