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Return Policy

At Renpho, we stand by our brand. each product is created with the best quality and is quality crafted for years of reliable use. We back each product with an at least 1-12 months warranty and 30 days satisfaction money-back guarantee.

if you're not absolutely satisfied with your purchase, we're here to assist!

If the product you received was broken, faulty, or if the incorrect item was shipped to you, you may receive a full refund.

If it’s not because of the quality issue, returns of products bought from this website may be made inside 30 days. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • You may first contact Renpho customer services at support@renpho.com or call us at 1-(844)-417-0149 prior to returning your product.
  • To return an item you ordered from Renpho.com, fill out the warranty registration form on the website to ensure faster processing.
  • A pre-printed return label will be sent to you after your contact with the customer's services team for your convenience. No CODs will be accepted. Renpho cannot be accountable for lost returns
  • To avoid any extra charges, please include all original packing materials, manuals, and accessories with the product. All products must be returned in its original packaging and in a saleable condition. Wearable items should be unworn.

Handing Time

Typical turnaround time for returns or replacements is about 1 to 2 weeks, however, it can be a bit longer during high volume periods. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

Returning Store Purchases

If you bought a Renpho product from a retail store, please return it to the store at that you made the purchase.

if you are unable to exchange a product on the original place of purchase and if the product is still under warranty, contact a customer relations representative by telephone at 1-(844)-417-0149 for assistance. Please ensure to have the model number of the product available.

Return Address

Returns should be sent to:

John Castillo
1-(844)-417-0149
165 E. Freedom Ave., Anaheim, CA 92801