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Frequently Asked Questions
How long does shipping take in the US?
Orders are typically processed within 1–2 business days. For U.S. orders, standard shipping typically takes 4–7 business days. Delivery times vary depending on the shipping method and destination within the United States. We offer free standard shipping on orders over $29.99.
For full details, please refer to our Shipping & Returns page.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with tracking information. You can also track your order directly on our Order Tracking page using your order number and email address.
What is your return policy?
Return and exchange policies vary by product. Most RENPHO products can be returned or exchanged within 30 days of purchase, provided they are in original, resellable condition. All returns require prior authorization. Please review our Shipping & Returns page for full details before initiating a return.
Do RENPHO products come with a warranty?
Yes. RENPHO products sold on the U.S. website come with anexclusive 18-month limited warranty, covering manufacturing defects under normal use. Please refer to our Warranty Terms & Conditions page for full details.
Is the RENPHO app free to use?
Yes. The RENPHO Health app is free to download and use, and there is no mandatory subscription required to access core features.
Are RENPHO products FSA or HSA eligible in the US?
Yes. Selected RENPHO products are FSA and HSA eligible, allowing you to use pre-tax dollars toward your purchase.
Eligibility depends on the product and your plan provider. Please visit our FSA/HSA Eligibility page to see which products qualify.
Who is RENPHO?
RENPHO is a wellness technology brand focused on helping people better understand and manage their health through smart devices and connected app experiences.
How can I contact RENPHO customer support?
For product support, orders, returns, or warranty inquiries, please reach out to support@renpho.com. For business or partnership inquiries, please submit your request via the Contact Us form and our team will follow up accordingly.
